Stayed here for 4 nights in January to celebrate the end of our China trip and were really looking forward to it. I have been to Shanghai before but my partner wanted to try a new hotel. We agreed on the Fairmont primarily for its location and reputation.
The rooms were lovely and the history is rich but the service is well below average.
Housekeeping was unreliable - we only received turn down service 2 out of 4 days. Also received Chinese newspapers and letters despite requesting English ones. When we called concierge to amend this they said they didn't know what we were talking about and forwarded our call to about 3 different departments. On the second day, we received additional minibar items as the minibar had not been checked prior to our check in. We were charged for the items on check out - this is unacceptable for a Fairmont hotel, we expected better.
Concierge was helpful but always recommended places that were far to expensive when we just wanted to experience the 'real' Shanghai. Even when we told them this, they suggested chains of restaurants instead of original home-style places.
Reception was frankly awful - problems on check in, problems on check out, problems with the bill, problems with the language - we felt like we were just another number in the hotel. No one really went out of their way to help or be nice.
The doormen and bar staff were to be commended. The doorman always opened the door with a smile on his face and ensured that we had a cab if needed. The bar staff were very helpful and the cocktails were delicious. However, upon ordering wines by the glass, I had to order 4 different glasses to get one that was in stock. This is not the fault of the barman but simply another level of disorganisation by management.
Breakfast was so disappointing we would never go back - not even if it was free. Ordered tea and received coffee. Asked for tea - it was cold. Asked for an omelette and I'm not really sure what I got - more of a lump of buttery microwave-tasting eggs.
Overall, the positives were the rooms, the history, the great location and the bar. I would not stay again simply for the fact that it was expensive and the service was terrible. I am disappointed with the Fairmont group. They really need to invest more time in training their staff and finding staff who actually care. If I am paying that price for a room, I expect more. Next time I will stay at the ShangriLa across the river which has far better service and attitude for what you pay.
- Official Description (provided by the hotel):
- Shanghai's legendary landmark since 1929, the Fairmont Peace Hotel, overlooking Shanghai's Huangpu River and the world famous Bund, boasts a history that overshadows that of any other hotel in the Far East. With its origins dating back more than a century, this beloved landmark served as a glamorous playground for the elite of Shanghai, where every night was an extravagant gala event and veritable Parisian fashion show. After our three year meticulous restoration, the romantic history and social significance which made the Fairmont Peace Hotel a Shanghai legend has returned with its timeless grandeur - and a new and contemporary spirit. Each guestroom and suite has been luxuriously decorated with opulent furnishings and modern amenities - providing the guest with an experience that is both indulgent and exquisite. ... more less
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- Also Known As:
- Peace Hotel Shanghai