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Fairmont Peace Hotel
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Reviews (2,272)
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Reviewed September 18, 2012

We spent three nights and enjoyed every minute. We were in one of the suites and Gold and found everything just perfect. Some of the best service anywhere, everyone helpful and kind. The rooms are spectacular and do not miss the restaurant The Cathay - honestly the best view and food of any place we went. Wish we hadn't wasted two dinners elsewhere at rooftop trendy places. Book this hotel- you will not be dissappointed!

  • Stayed: September 2012, traveled on business
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Thank amaloney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012

Top quality service with big and comfortable rooms. Bathroom is a real room. Full of space. Perfect location in the heart of the Bund district, walking distance from pedestrian area in Najing Rd. Good english spoken and very kind staff. The SPA is just great, Breakfast very good, plenty of choice. Try the restaurant on 9th floor with a stunning view over the Bunf and Pudong area across the river.

Room Tip: Ask for room with view, high floor.
  • Stayed: September 2012, traveled on business
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Thank kuka70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

One of the most historic hotels in the world. (Muhammed Ali stayed on the 6th floor in the '60's!). Pefect location across from the Bund. Warm, caring staff. Make sure you go to the roof at night for a view that will blow you away! Restaurant is top-notch. Room was large, comfortable. The only complaint would be that you need to purchase a suite to have a view of the Bund from your room.

Room Tip: Must get a suite to have a view of the Bund from your room. If not, just go to the top of the hotel, especially at night!
  • Stayed: September 2012, traveled as a couple
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Thank Ted M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

This hotel is amazing, brilliant location, superb staff all speaking great English, amazing rooms and such a fabulous feel about the property. We spent a lot of time researching for somewhere to stay in Shanghai, it is so hard when we had no experience with this awesome city, but settled on the Fairmont and it is the best decision for a hotel we have ever made. We had 7 lovely nights, and just so enjoyed being in our room.The bathrooms are exquisite, the beds are so comfy and the whole atmosphere and ambience is to die for. Never felt excited about going back to any hotel as much as we did with this one. The restaurants aren't as good as you can get in Shanghai, but still great service. I just cannot say enough about this hotel, from the bellboy to the reception, to the Manager, to the housekeeping team, all totally brilliant and so friendly. Nothing like coming back from the heat and crowds, there is your bellboy welcoming you back and then up the elevator to the best room you could ever have.

Room Tip: We had room 111, was absolutely quiet and very serene.
  • Stayed: August 2012, traveled with family
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Thank Shonachris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

Having stayed at most of the luxury hotels on the Bund and in Pudong, I was delighted to have the chance to spend a few nights at Shanghai's famous Peace Hotel. This was long anticipated as in my earlier days visiting China it was closed for quite a few years. In the most simple terms, it is a beautiful and elegant hotel with a history to match. The high ceilinged lobby is open and inviting, the public lounges are tasteful and there's some good jazz in the iconic Jazz bar. The rooms match the elegant style with a large marbled bathroom and tasteful bedroom decor. And to top this all off it has to be one of the best locations in Shanghai - on the Bund, adjacent to Nanjing Lu with views of Pudong. Check out the rooftop if it is open for some of the best views Shanghai has to offer.

However, there appear to be some shortcomings with the management and service which is disappointing when a 5 star hotel identifying it with the Fairmont brand.
1. On the first night we were told no photos allowed in the lobby. Such a beautiful lobby with guests being told that they can not take photos with the only response being that 'I do not speak English'. I do not know if this is a weird Fairmont policy because last time I was told to do this at Fairmont's NY Plaza Hotel I immediately cancelled my reservation and left. It is extremely offensive as a guest to here that and if it wasn't so late I would have walked down the road to the Waldorf-Astoria or Peninsula. After a talk with a member of management we were then allowed to take our photos.
2. House keeping barging into a room at 8am.
3. Door men avoiding opening doors with all their might.
4. Inconsistency among staff. Trying to get to the lunch rooftop barbecue which then became a dinner barbecue, which security/staff told us was not on when it was actually on. Then we had the major problem of actually getting food to come, with the chefs constantly disappearing for breaks and constantly bringing the wrong orders, etc. It was a comical experience with a great visual backdrop of Pudong and the Bund.
5. The staff at the Victor Cafe have no idea what their menu items are, especially when drinks meant to be ice cold are served with warm water I assume was from a tap.

In summary - a beautiful iconic hotel that you must visit, but the service is yet to reach a 5 star standard.

  • Stayed: July 2012, traveled on business
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3  Thank SydRev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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