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“But their taxi concierges speak no English??”

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The Portman Ritz-Carlton, Shanghai
Ranked #38 of 5,206 Hotels in Shanghai
Certificate of Excellence
Reviewed July 7, 2014

I am a regular client of The Portman Shanghai.

I went to the taxi line yesterday to take a cab to a business destination and was faced with a concierge who neither spoke nor read English. I was forced to return to the front desk to have my destination written in Chinese...ridiculous.

In an effort to save money hotels and restaurants in Shanghai are hiring Chinese speakers vs multilinguals..I would expect to see this at a lesser
property but not at the Portman Ritz Carlton.

I would like a reply from management regarding this situation.

  • Stayed: July 2014, traveled on business
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Thank cabotcroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derekaflint, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this reviewResponded July 10, 2014

Dear valued guest,

Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations in regards to our taxi dispatcher. Please know that your satisfaction is very important to us and we would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive Office and ask for me by name, at +86-21-6279-8898, at your convenience, should you wish to further discuss.

Warm Regards,

Derek A. Flint
General Manager
The Portman Ritz-Carlton, Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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780 - 786 of 1,850 reviews

Reviewed June 29, 2014

As expected service is excellent all staff speak basic English. The hotel is conveniently located off subway line 2 and bus line 20 from PNG airport. Access into hotel is a bit difficult as there was no actual front entrance in the classic sense. Be careful when walking in as there are cars and cabs flying about with little concern for foot traffic. Check in was a breeze room was clean but ours needed some repairs slider doors in our suite were not aligned and our ceiling pipe sprung a leak.. Staff was great in addressing the leak and moving us to a new room. The club room is worth the expense as there is an enormous amount of food. Beer is available always and had a great happy hour too. We spent a week there and enjoyed the club room immensely. Pool and spa were great and urban retreat was relaxing and worth the cost. Hotel transportation also very reliable with newer BMW and Mercedes. Driver with basic English.

Room Tip: All 3 rooms we stayed in were nice
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  • Stayed: June 2014, traveled as a couple
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Thank entboy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin J, Front of House Manager at The Portman Ritz-Carlton, Shanghai, responded to this reviewResponded July 1, 2014

Dear Guest,
Thank you for choosing The Portman Ritz-Carlton for your recent stay. I am very glad to read your compliments on the club, spa, transportation and the staff; and I am pleased to learn that you had an enjoyable time with us. Please know that your satisfaction is very important to us, and it is unfortunate to learn that the room and the enhancement project caused you inconvenience. We are indeed working on a new arrival experience and I look forward to welcoming you back with a brand new hotel front entrance.

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Reviewed June 26, 2014

There are several excellent hotels in Shanghai, but the Portman Ritz-Carlton has become our go-to hotel for its convenient location. The rooms and facilities are well maintained and the service is consistently excellent. Good value of the money. Breakfast is a disappointment, but you can simply step outside the front door for a bite at Starbucks, Baker & Spice, Element Fresh, Pizza Express or the foreign grocery; all on the same property. Very convenient.

  • Stayed: April 2014, traveled as a couple
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1  Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin J, Front of House Manger at The Portman Ritz-Carlton, Shanghai, responded to this reviewResponded June 27, 2014

Dear Guest,

On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review.

We are delighted to know that the genuine care and consistent service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with us.

At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance.

Once again, Thank you for your continuous support and we look forward to welcoming you back at The Portman Ritz-Carlton, Shanghai soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

Had a week's meeting here.

The overall hotel is dated in its design, with dim lights and dark walls. The meeting rooms are gloomy. there is one smaller meeting room (max seating of 4 round tables of 5 seats each table) with some natural light (no view).

The guest room is especially darkly lit. Soft bed. Interestingly, the power switches are to your left hand side at the not-so big writing desk. Hence it is very awkward and blocking the way when you work on your laptop.

One main deterring factor for my future stay is the weak internet signal despite its IT's help.

Service is really good at various levels, not superficial.

The front desk manager was instant in getting IT to help with the internet issue, and followed up. Housekeeping was super polite when I asked for extra bottled water. Banquet staff was attentive and all smiling. The staff would escort you to the public taxi stand outside the hotel. You are warmly greeted at the elevators, mornings and evenings.

  • Stayed: June 2014, traveled on business
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Thank Yuzimomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin J, Front of House Manager at The Portman Ritz-Carlton, Shanghai, responded to this reviewResponded June 26, 2014

Dear Guest,

On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review.

We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable.

We greatly appreciate your recognition to front desk and housekeeping, and thank you for spending the time to share your wonderful experience with us.

At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance.

Once again, Thank you for your continuous support and we look forward to welcoming you back at The Portman Ritz-Carlton, Shanghai soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

This hotel, truly is a 'home away from home'. Our beautifully appointed room on 39th Floor, gave us access to the Club Lounge, where staff provided impeccable service throughout our stay. The food and drinks on offer all day long, was wonderful. The ambassadors at this lounge, in particular Sophie, with special mention to Nadia and Lilly were fantastic!!!! These beautiful ladies, always with a smile, spoilt us . Sophie was full of information as to where to shop, eat or sightsee; Thank you for making us feel so very special.
The hotel is centrally located, with very good restaurants within the complex and a great supermarket on the Lower Ground floor, which is worth a visit.
Shopping district is within walking distance and at night, becomes a pedestrian mall. So beautiful.
And finally a big "thank you" to Pascha Bhatti, for all his assistance during our stay;You are amazing.
Can highly recommend this wonderful hotel.

Room Tip: Worthwhile to upgrade to Club Lounge! Food and drinks all day long, with wonderful lounge settees to...
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  • Stayed: June 2014, traveled with family
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1  Thank AuntyNives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Executive Assistant Manager at The Portman Ritz-Carlton, Shanghai, responded to this reviewResponded June 25, 2014

Dear Guest,

On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review.

We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with us.

At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance.

Once again, Thank you for your continuous support and we look forward to welcoming you back at The Portman Ritz-Carlton, Shanghai soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

Though in the midst of a partial renovation (to be completed in August 2014), the Portman Ritz Carlton in Shanghai offers comfort and excellent service in a convenient setting. It's part of a residential development so, just outside its doors, there are an HSBC ATM, some good restaurants (including an organic vegetarian restaurant that is packed with young Chinese office workers at lunchtime), some high end clothing stores and a lovely tea shop. Xintiandi, the entertainment and shopping district, is about 10 minutes away by taxi.

The beds are very comfortable, with those 400-threadcount sheets that feel like heaven. If you have access to the Club on the 43rd floor, there's happy hour till 8pm with nibbles and wine. Breakfast is also served there. But, above all, the staff here are outstanding and will go out of their way to make your stay comfortable.

Room Tip: Try to get a room on a high floor for a good view of the city. I haven't had a bad room yet.
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  • Stayed: June 2014, traveled on business
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Thank Kneesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Executive Assistant Manager at The Portman Ritz-Carlton, Shanghai, responded to this reviewResponded June 25, 2014

Dear Guest,

On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review.

We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with us.

At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance.

Once again, Thank you for your continuous support and we look forward to welcoming you back at The Portman Ritz-Carlton, Shanghai soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

This Ritz Carlton had excellent service, impeccable cleanliness and extremely friendly workers. The people cleaning my room constantly provided me personal service with little notes and extra things they noted I might like. The views from my room were excellent and the room was spacious. The only drawback I found with this hotel was that it was older, and a bit dated in design, however, it was by not means out dated or worn with age. I would just say the look was not quite as modern, but it did not take away from the charm and service that the employee staff provided. The breakfast and room service was good. The hotel is in a fantastic location with unlimited choices of food places to eat. The hotel also has a Din Fai Tung right outside the entrance, which of course, is rated one of the top 10 restaurants in the world.

  • Stayed: June 2014, traveled on business
    • Value
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Thank TrektheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Executive Assistant Manager at The Portman Ritz-Carlton, Shanghai, responded to this reviewResponded June 26, 2014

Dear Guest,

On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review.

We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with us.

At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance.

Once again, Thank you for your continuous support and we look forward to welcoming you back at The Portman Ritz-Carlton, Shanghai soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#38 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#172 Best Value Hotel in Shanghai
Price Range: $164 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Official Description (provided by the hotel):
Discover a breathtaking 5-star luxury hotel - The Portman Ritz-Carlton, Shanghai. Our award-winning hotel in Shanghai, China sits in the upscale Nanjing Road entertainment, dining and shopping complex, enthralling guests with an unparalleled and impeccable accommodations. ... more   less 
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton

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