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“Beautiful hotel, weird area, not scary just hard to get around.”

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The Portman Ritz-Carlton, Shanghai
Ranked #43 of 5,159 Hotels in Shanghai
Certificate of Excellence
Reviewed August 27, 2012

We loved this room and the hotel. Breakfast buffet was to die for. Area surrounding is odd, high end shops that were empty next to small business shacks. Traffic too busy to cross the street most times. They recommended taking a taxi to get across the street. Seriously. Love Shanghia though would go back again in a second...Wouldn't recommend traveling in July/August though as it was incredibly hot and full of Chinese tourists. Pool was so so and hot tub wasn't hot but otherwise we loved the hotel.

  • Stayed: August 2012, traveled with family
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Thank Cindy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 24, 2012

The location was very excellent among the downtown area of Shanghai, you can find lots of interesting and lovely places around.
The room was just in ordinary status since it was the first Ritz-Carlton Hotel in China which was opened in 1990s.
Breakfast was just so so if you are a local Chinese, my recommendation was to try a local small restaurant for "Xiao Long Bao" in nearby street.
Service was terrific in this hotel and everyone was friendly, making the atmosphere very comfortable and warm.

Room Tip: Higher floors have a better vision.
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  • Stayed: August 2012, traveled on business
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Thank FAN Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2012

we found a room in the Pullman at the last hour as our flight to shanghai was delayed 11 hours by the typhoon. we arrived at about 6 am, totally worn out, and was greeted by the most fantastic and understanding reception who gave us a room immediately, apologising that they can only give us the lower floors at that hour.

when the first room given smelled of cigarettes, they quickly got me another room, and then a third room as the second had also the same cigarette smell, apologising profusely each time, even though in china, this happens very often. this is nice as it shows they really care about the guest. this guest centredness shows in every place in this hotel. from the breakfast rooms, the concierge recommending and booking restaurants for us.

also helpful was their info card with shopping and attractions in english and chinese for us to direct the cab drivers and equally helpful that all the cab drivers know where the hotel is.

we will definitely stay at the Pullman Ritz again when we visit Shanghai.

  • Stayed: August 2012, traveled with family
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Thank crazylion1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2012

This is one of the finest Hotels in the world for business travel and a vacation stay, as well. It's located in the City Center close to most places a visitor would want to go. The Hotel staff is great and makes you feel like you are staying right at home. As a return guest, the staff always address you by name and tends to your every need. The rooms are very up to date and well equipped and very comfortable. The Club level is next to none! Very comfortable with every amenity you could ask for. Full breafast each mornng with many dishes prepared to order! lunch snacks that are more than just snacks. High tea every afternoon and always a evening offering that includes specially prepared dishes and heavy snacks. Finally, cocktails, wine and beer are complimentary most of the day with an excellent selection of premium drinks. The hotel restaurants are some of the best in Shangahi and there are other offerings in the Shanghai Center where the hotel is located, including a Starbucks, and a very fine up scale pizza resturant this is a must go place. There is also the Jazz Bar which is very comfortable and has nightly live jazz. Thsi is a hotel that should be verlooked wheen visiting Shanghai!

Room Tip: Always try to stay in a Club Level Room facing the City center (toward the Convention Center).
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  • Stayed: July 2012, traveled on business
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2  Thank tonyjfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

I live in Shanghai and occasionally would spend a relaxing weekend getaway at a nice hotel combined with a beautiful sunday brunch also in downtown area. Normally I'm more of a Grand Hyatt fan wherever I travel to for work. But I like this Ritz in Shanghai and it became one of my favorites in town. It's no exception and meet all the expectations of THE RITZ-CARLTON HOTEL. I don't want to repeat the others how clean and beautiful the room is and how comfortable and heavenly the bed is. I just want to mention the top notch taxi service out front of the hotel. The staff is always nice, polite, friendly and most importantly - HIGH EFFICIENCY !!! They organize everybody in two lines (one for hotel guest and one for service apartment resident) so well and smooth. I have never seen complains or arguments due to unfairness. They also have this little notebook they write down the time and date, the taxi car plate NO. and where the guest is going for safety reason and they never miss one single guest. I am impressed !!! I would highly recommend to anyone who need a hotel in this area in Shanghai.

Room Tip: higher level
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  • Stayed: August 2011, traveled solo
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1  Thank Eva Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

We live in Shanghai, but because our apartment building has no English cable channels, we decided to stay at a hotel to watch the Olympic opening ceremony on television, thinking that we could watch it in English. That turned out to be impossible because the IOC restricts broadcast in each market so we watched in Chinese - but that was the only thing that went wrong during our stay. Shanghai has dozens of outstanding five star hotels on both sides of the Huangpu River that bisects the city, but we chose the Portman Ritz-Carlton because for us it is conveniently located. We're often in its environs because the complex also contains a health centre, two coffee chains, a very good Italian restaurant and a supermarket and this stretch of West Nanjing Road is in the centre of the high-end retail and business district. When my wife arrived to check in, she discovered that we'd been upgraded for no obvious reason, and was taken to a suite on the Club floor and given Club privileges which include free meals and drinks at the 43rd floor lounge. So we were off to a great start ! The room was spacious, spotlessly clean and with fabulous bed linens, a Nespresso coffee maker, and all the comforts you'd expect of a five star hotel except that internet was 120RMB - I think because it's provided through a third party. The service at the Club level was of course superb, the views on a clear day rival New York, the food and drinks were of high quality and it was hard to tear ourselves away to get ready for the Olympic Ceremony which came in live early in the morning. We were given late checkout so we slept in, had late breakfast, visited the gym, and generally had the most relaxed and pampered time possible. My wife is trying to arrange weekly stays, and if your budget can handle it, we'd recommend it without any hesitation. As mentioned earlier, there are many fine hotels in Shanghai to choose from, but if the Portman Ritz-Carlton is conveniently located for where you'll be going, then make a reservation now.

  • Stayed: July 2012, traveled as a couple
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Thank beatric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

There are two Ritz Carlton hotels in Shanghai, this probably less well reviewed but better situated, I think. Have never met a Ritz I didn't like, and this was no exception. Beautifully decorated, splendid service. The breakfast buffet was the largest and best I've ever encountered; one could eat three meals' worth here.

  • Stayed: April 2012, traveled as a couple
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1  Thank HampsteadCarrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Shanghai
#43 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#160 Best Value Hotel in Shanghai
Price Range: $173 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton

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