Hotel was located centrally in the middle of the older Shanghai City Centre. Rooms were beautiful and clean. All toiletries were provided. I was in a club room, so there was free wifi, but I understand that you would have to pay for it otherwise. Breakfast was nice, even though I ate at the Club, which the officer at the check-in counter told me that would have less selection. I loved the full toilet amenities.
Service was, however, patchy. My first impression of them was wonderful, when the porter helped me with my very light cabin bag to the check-in counter. There, the guest officer was very friendly and helpful. When I returned to ask for directions after checking in, she helped me get a map and drew out some things I may like to see, as well as provided me with directions.
However, when I got out of the hotel to what I assumed was the taxi stand, no one directed me to the actual taxi stand, which was a short walk away. I waited for about 5 - 10 minutes before I stopped someone to ask. The staff on duty at the taxi stand was rather curt. When I was trying to check out at the club lounge, I was left standing at the for 10 minutes with no staff on duty. A waitress inside the lounge caught my eye, but walked away and otherwise gave no indication that she would help find a colleague who could assist me. Both mornings, I asked for coffee and the staff did not bring the milk for it. My towels in the room was also inconsistent. The first morning, I was unable to find a small face towel, so had to make do with the medium (heavy when wet) hair towel. The face towel, however, was there the next morning.
While these are really minor incidences which in no way spoilt my stay, I believe that it should be improved to provide the top notch service that Ritz-Carlton is known for.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott, Orbitz, TripOnline SA, Expedia, Hotwire, Priceline, Agoda, Travelocity, Cancelon, Hotel.de and HotelQuickly so you can book your The Portman Ritz-Carlton, Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Portman Ritz-Carlton Shanghai Hotel Shanghai
- Ritz Carlton Shanghai
- Portman Ritz Carlton Shanghai
- Ritz Shanghai
- Shanghai Ritz-Carlton