We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“extarordinary service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Four Seasons Hotel Shanghai
Ranked #22 of 5,161 Hotels in Shanghai
Certificate of Excellence
Reviewed January 31, 2014

this is a very good hotel and only reason i did not give it more stars is that the rooms are comfortable but very ordinary.what makes the difference is the staff, let me give you some examples; we had dinner at the hotel Chinese restaurant and had some questions about the food, the food and beverage manager came personally to take care of our needs, and the meal was really memorable.
Jason at the concierge desk made several long international calls in order to help us solve a plane reservation matter, jenny at the lounge was always friendly and made us fell very welcome without being intrusive ..and by the way if you get the lounge( which is totally woth it) try the dim sum, th!ey are the best I ever tasted

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank serial2urist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded February 9, 2014

Dear Guest,
Thank you for taking a moment to write a review about your experience at Four Seasons Hotel Shanghai. Our staffs pride themselves on being personal and helpful in every way possible, so we’re delighted to hear that our Concierge, Front Desk, Service, and Food& Beverage team left such a favorable impression. We’ll be sure to pass along your compliments to Jason and Jenny! Also, we’re excited to share that the hotel renovation has been put on agenda, which will address the issues you mentioned. Whether for business or pleasure, we hope you will visit us again soon.

Yours Sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,205)
Traveler rating
Traveler type
Time of year
Language
  • More languages

492 - 498 of 1,205 reviews

Reviewed January 27, 2014

Close by People' Square (a fantastic Chinese Cultural Musuem is located there) and all the good shopping streets.
If you are not a chinese/asiatic food fun, than there is a fantastic italian chef ready to please your taste.
Good english spoken by the reception staff (be aware! In Shanghai, even some international hotel chain strugle to have good english speaker receptionist!)

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marco R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded February 5, 2014

Dear Guest,
Thank you for taking a moment to write this review about your experience at Four Seasons Hotel Shanghai.
We’re delighted to hear that you enjoyed our convenient location, which is also the key factor that attracts guests worldwide. As it is located in the prime district of central Shanghai, our hotel combines the traditional Shanghainese culture essence with prosperous commercial circle, bustling shopping, and entertainment center. A few steps away, there is the famous lane-house - Shi Ku Men. We believe you will explore a lot of fun there!
Thank you again for all your kindly praise; it will definitely encourage us to make more progress! Looking forward to welcoming you back in the near future.

Yours Sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

The hotel is well located and the staff are very helpful. The fitness facilities are the best with plenty of treadmills and reasonable weights. Breakfast buffet is good. Rooms are large and beds comfortable.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cords43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded January 28, 2014

Dear Guest,
Thank you so much for choosing Four Seasons Hotel Shanghai and providing us such lovely feedback. Your praise has been conveyed to the related departments, and it will definitely encourage us to make future progress. We hope you won’t wait too long to visit us again in the future!

Yours Sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2014

The hotel is about 10years old, and is beginning to look tired and dated. The room is what I expected in a 3 or 4 star hotel, but definitely below expectations for a Four Seasons. The service, especially Jason at the Concierge, is however very good. The location is fairly central for business and shopping, but if you intend to use the metro (a good idea in Shanghai especially during traffic hours), you should know the closest one (Nanjing W Road) is about a 10-minute walk away.

Stayed: January 2014, traveled on business
Thank Travelhui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded January 22, 2014

Dear Guest,
Thank you so much for choosing Four Seasons Hotel Shanghai and sharing your valuable review regarding to your recent stay.
We are very happy to hear that you were impressed with our service, especially the concierge. Your praise has been conveyed to the related department and it will definitely encourage them for future progress. On the other hand, although our property has been in Shanghai since 2002, We have always prided ourselves on providing excellent guest service and maintaining a beautiful hotel environment. Comparing to many newly opened hotels, the facilities and rooms may not be our strength, but we are very happy to share that the hotel renovation has been put on agenda. We believe that after the renovation, our room and facilities will bring you the perfect enjoyment!
We hope you will come back soon after the hotel renovation and see our progress and improvement!

Yours Sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

We love the Four Seasons chain of hotels. It's truly one of the best chains in the world. The Four Seasons in Shanghai, however, was not what we were hoping for. The service and rooms were pretty decent. But the lobby and the hotel itself are nothing special. Medium at best, in fact. The location is somewhat central, but next door there is a lot of construction going on. And the traffic near the hotel can be terrible. Maybe the Four Seasons in Pudong is better, although we did not make it all the way out there to check, as that one is much less central.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded December 23, 2013

Dear Guest,
Thank you so much for choosing Four Seasons Hotel Shanghai and we appreciate you taking a moment to share this review regarding your stay.
We are glad to know that you enjoyed the room and service. As the first Four Seasons Hotel opened in China in 2002; we have always focused on extraordinary and personalized service. We pride ourselves on being helpful in every way possible. We believe that after the hotel renovation, our hotel will impress you a lot! For our location, it is in the prime district of central Shanghai. Right beside our hotel, there is the most representative and traditional Shanghainese residence – Shi Ku Men. We hope you will explore a lot of fun by means of our convenient and unique location.
Thank you again for your review and looking forward to welcoming you back in the near future!
Sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

From the service quality to the room comfort, swimming lap pool. gym,location...everything about this hotel is first class and yet the prices are reasonable. Fabulous breakfast!
Get the concierge to sort out the taxis for you...sometimes they seem reluctant to go "short trips".The hotel was strong on assistance,

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded December 12, 2013

Dear Guest,
Thank you so much for your wise choice of Four Seasons Hotel Shanghai, and your lovely review gives us so much pleasure to read.
We are thrilled to hear that you enjoyed your stay and received such helpful service from our staffs. We will be pound to share your praise to these related departments, and our staffs are always touched to receive any feedback.
Thank you again for your delightful review, and we look forward to welcoming you back again soon.
Sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

Top level service from all departments and staff. Wonderful, modern, well appointed guest rooms. It's a small thing, but I never needed any of my power adapters while at this hotel. Every room has multiple outlets for every style plug configuration. It's a small thing, but just an indication of how well this hotel has planned ahead and it's staff treats it's guests.

Special mention! Great breakfast buffet with choices from every style of cuisine. Don't pass it up.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mike V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded December 12, 2013

Dear Guest,
We appreciate you taking precious time to write such a great review on your recent stay with us.
We are glad to know that you enjoyed the personal and accommodating service from our staffs. As the first Four Seasons Hotel in China, we always pride ourselves on being personal, helpful, and flexible in every possible way. In addition to different plug configurations, we also prepare many other useful things, including different pillow types, mattresses, young children’s bathrobes and slippers, and so on. We do take care of all small things to make our guest have perfect stay!
Thank you again for your review and we hope you won’t wait too long to visit us again in the near future.
Sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Shanghai hotels
Lujiazui
Four Seasons Hotel Shanghai at Pudong
Lujiazui
Mandarin Oriental Pudong, Shanghai
Xintiandi
The Langham Shanghai Xintiandi
Show Prices
Show Prices
Show Prices
The Bund
Waldorf Astoria Shanghai on the Bund
People’s Square
JW Marriott Hotel Shanghai at Tomorrow Square
Lujiazui
Grand Kempinski Hotel Shanghai
Show Prices
Show Prices
Show Prices

Been to Four Seasons Hotel Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Seasons Hotel Shanghai

Address: 500 Weihai Road, Shanghai 200041, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Shanghai
#19 Spa Hotel in Shanghai
#22 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#178 Best Value Hotel in Shanghai
Price Range: $213 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ Supplier Direct, Ctrip TA, Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, TripOnline SA, Cancelon and HotelQuickly so you can book your Four Seasons Hotel Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing