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“The (nearly) perfect business hotel”

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Four Seasons Hotel Shanghai
Ranked #23 of 5,161 Hotels in Shanghai
Certificate of Excellence
Reviewed October 11, 2013

I stayed here for 5 nights for a business trip, which included a two day workshop at the hotel itself.

I arrived early on Saturday morning and the hotel was kind enough to allow me to check in very early (with breakfast!) for no extra charge - a very nice welcome after an overnight flight. The hotel is located out of the main city/shopping area but is an easy taxi ride. There are also some great streets for shopping and eating nearby, which the hotel staff are happy to direct you to.

The room I stayed in was on the 20th floor but looked directly into the building next door, so didn't really get much of a view. The weather also wasn't very good (during my stay they had the most rain in 52 years) so that probably didn't help the view much! The room was very spacious, with lots of cupboard space, plenty of room in the bathroom, large desk and additional sitting area. The king size bed was bliss!

The service and staff was exceptional, some of the best I've had at a hotel. Nothing was too much trouble and the few times I ordered room service it was prompt and friendly, and not just on a tray but a wheel-able trolley like the olden days! It was those small touches that made the stay so pleasant.

The food in the Cafe for breakfast and lunch (don't miss the desserts!) was exceptional, of course as was the service. I did think the price for coffee and drinks in the lounge was quite expensive. A coffee was 70 RMB (over US$10) and I discovered a Starbucks across the road where I could get a better and larger one for 34 RMB - a good tip for coffee-lovers!

The only main gripe I had was about the wifi connection. The free wifi wasn't particularly fast and I often had troubles with it connecting at all even just to basic websites like Google and Maps. I ended up having to pay an extra 120RMB per day so that I could get work done, and then the connection was nearly flawless. For a 5 star international business hotel, I think this lets it down. Also, with so many international travelers, I would recommend they get a VPN so that guests can access western social media sites that are blocked in China (like Facebook). At the workshop, I found wifi wasn't complimentary for attendees that weren't staying in the hotel and they had to pay extra. For business purposes, I think this also let's it down. It should at least be built into the price (like I'm sure most hotels do).

I would certainly be happy to stay here again, and will even consider Four Seasons hotels in other cities when I travel it was that good.

  • Stayed: October 2013, traveled on business
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Thank MissRissMelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 16, 2013

Dear Guest,
Thank you so much for taking your valuable time to rate our hotel and share the detailed comments.

We are delighted to know that you chose Four Seasons Hotel Shanghai for you 5-day business stay and enjoyed a nearly perfect time with us.

We understood that the outside buildings and unpleasant weather caused you some inconvenience. But we are honored to receive your positive comments, especially for our convenient location, delicious food and fast check-in service. As we pride ourselves on providing excellent products and genuine services, we will continue to do our best to make our guests could enjoy their comfortable stay with us.

We would like to thank you again for your time and valuable suggestions.
Look forward to welcoming you back to Four Seasons Hotel Shanghai in the near future.


Sincerely,
Vivian Zhang
Assistant Director of Public Relations

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Reviewed October 5, 2013 via mobile

I have stayed here quite a few times and also with my family. I have to say that the service is just excellent. The people are very kind. The staff know you by name. The three restaurants are very good. The room is large and has everything you'd like. The location is very good. Wifi everywhere. A very good health centre and swimming pool. I'd say an excellent hotel and very good staff.

I stayed here in May, June, July and August.

Stayed: June 2013, traveled on business
Thank jeharting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 7, 2013

Dear Guest,

Thank you very much for your positive review from your long time stay with us.

We are delighted you chose Four Seasons Hotel Shanghai for your stay and we are grateful for your praise of having such an amazing experience.

We pride ourselves on providing our guests with genuine service and it was so pleased to learn that we were successful in achieving this with you. Thank you for recognizing our team members, as they strive to create memorable moments for each and every guest.

We look forward to welcoming you back to Four Seasons Hotel Shanghai upon your next trip to Shanghai.

With kindest regards,

Vivian Zhang
Assistant Director of Public Relations

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Reviewed October 3, 2013

This would be the best hotel we have stayed in so far in China. Very friendly staff, great room, great location. This is very close to the well known Nanjing Road Shopping Strip (and is it ever very Westernised)! You can get just about anything you want. The food has also probably been the best we have had in China as well. There is construction near by but not a total inconvenience. Could be noisy on that side of the hotel. We were lucky we didn't have that issue. It was certainly quiet at night for us.

  • Stayed: October 2013, traveled with family
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Thank RamblingNT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 7, 2013

Dear Guest,

Thank you very much for your positive review from your resent stay with us at Four Seasons Hotel Shanghai. We delighted to read that you enjoyed our service, food and location.

Four Seasons Hotel Shanghai is located in the heart of west Shanghai, easy to access to many attractive place and business center. That is why our guests enjoy our hotel's location as they can return to the calm from the hustle and bustle once they walk into our hotel. We try to make our hotel as “a home away from home” for our guests.

Look forward to welcoming you back in the near future again.

With kindest regards,

Vivian Zhang
Assistant Director of Public Relations

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Reviewed September 30, 2013

until the completion of the construction work along the hotel's building, if you reserve a room, ask for a room on the opposite side of the construction site, because at night it is very hard to sleep because of the noise. When we complained about it, they gave us a room at the "silent" side of the hotel. I think, that a significant fact like this (construction site), must be mentioned at the hotel's website!!!!

Besides, as i mentioned in my headline, this is a very good hotel, with an excellent staff and service, an excellent spa, a delicious breakfast buffet, and a good location.

No doubt that after the completion of the construction work (2015?), this is going to be my favourite hotel in Shanghai.

  • Stayed: September 2013, traveled with family
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Thank L17S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 7, 2013

Dear Guest,

Thank you for sharing your most generous feedback from your recent stay with us at Four Seasons Hotel Shanghai.

We are very happy to read that you enjoyed our hotel location and service. We try our best to reduce the environment impact of municipal construction outside the hotel to make sure all of our guests stay comfortable with us. We believe the hotel area will be the most attractive place in Shanghai after the constriction in future.

We look forward to welcoming you back when your travels take you back to Shanghai.

Sincerely,

Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

If you want to avoid noise during your stay, then this is not the place for you. The hotel is great itself in terms of service, rooms, breakfast buffet and other facilities. However, until 2015 there is a buidling site (about the size of three soccer pitches!!) adjacent to the property.

Lovely staff and great service from all personnel. Shame that the development outside has an enromous impact on overall experience. As soon as you leave the hotel you have to walk through a dark, long temporary road to get to the West Nanjing for restaurants/shopping.

Once the building site has gone, I would rate this as a 4 out of 5.

  • Stayed: September 2013, traveled as a couple
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Thank DuncJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 7, 2013

Dear Guest,

Thank you for taking the time to rate and share your kindly feedback from your recent stay with us at Four Seasons Hotel Shanghai.

We understood that the outside construction caused you some inconvenience. While we are delighted to read that you enjoyed our facilities and service friendliness. We are always committed to providing our guest the most comfortable stay and best guest experience.

We all look forward to welcoming you back to Four Seasons Hotel Shanghai in the near future.
Sincerely,

Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

Outside will not be impressive looking because there is major construction happening.
excellent swiming pool and Gym area.Location, staff, breakfast, rooms.
Courtesy .it was very close to the subway line that we could take straight to the Bund .

  • Stayed: August 2013, traveled on business
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Thank silvia_17021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded September 16, 2013

Dear Guest,

Thank you for sharing your most generous feedback from your recent stay with us at Four Seasons Hotel Shanghai.

We are very happy to read that you enjoyed our facilities, service friendliness and food. While the outside construction caused you some inconvenience we are proud and insist our highest level of services in providing out guest most comfortable stay and best guest experience..

We look forward to welcoming you back when your travels take you back to Shanghai.

Sincerely,
Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

I really appreciate the stay on Four Seasons Hotel Shanghai. Location, staff, breakfast, rooms, spa - everything is good. Only thing is outside, the big construction. But you don't here the noise inside the room, so it's not a big problem.

  • Stayed: August 2013, traveled on business
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Thank carinaeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 16, 2013

Dear Guest,
Thank you so much for choosing our hotel and sharing your experience with us.

We are delighted to know that you enjoyed your stay with us. And we appreciate your understanding of the outside constriction situation. We will keep focusing on providing extraordinary services to make our honored guest comfortable during their stay with us.

We look forward to welcoming you back when your travels take you back to Shanghai.

Sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Shanghai

Address: 500 Weihai Road, Shanghai 200041, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Shanghai
#20 Spa Hotel in Shanghai
#23 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#177 Best Value Hotel in Shanghai
Price Range: $214 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

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