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“excellent hotel stay and services”

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Four Seasons Hotel Shanghai
Ranked #21 of 5,112 Hotels in Shanghai
Certificate of Excellence
Reviewed September 12, 2013

Outside will not be impressive looking because there is major construction happening.
excellent swiming pool and Gym area.Location, staff, breakfast, rooms.
Courtesy .it was very close to the subway line that we could take straight to the Bund .

  • Stayed: August 2013, traveled on business
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Thank silvia_17021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded September 16, 2013

Dear Guest,

Thank you for sharing your most generous feedback from your recent stay with us at Four Seasons Hotel Shanghai.

We are very happy to read that you enjoyed our facilities, service friendliness and food. While the outside construction caused you some inconvenience we are proud and insist our highest level of services in providing out guest most comfortable stay and best guest experience..

We look forward to welcoming you back when your travels take you back to Shanghai.

Sincerely,
Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,143)
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459 - 465 of 1,143 reviews

Reviewed September 9, 2013

I really appreciate the stay on Four Seasons Hotel Shanghai. Location, staff, breakfast, rooms, spa - everything is good. Only thing is outside, the big construction. But you don't here the noise inside the room, so it's not a big problem.

  • Stayed: August 2013, traveled on business
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Thank carinaeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 16, 2013

Dear Guest,
Thank you so much for choosing our hotel and sharing your experience with us.

We are delighted to know that you enjoyed your stay with us. And we appreciate your understanding of the outside constriction situation. We will keep focusing on providing extraordinary services to make our honored guest comfortable during their stay with us.

We look forward to welcoming you back when your travels take you back to Shanghai.

Sincerely,
Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

Outside will not be impressive looking because there is major construction happening. However we appreciated that a) it was walking distance from Nanjing Road, b) it was even closer to Wujiang road with its cute cafes and snack spots, c) it was very close to the subway line that we could take straight to the Bund and also easily transferred to other areas like the Old City (and specifically the Din Tai Fung in Old City although there is a closer one also accessible by train on W. Nanjing Road). Felt kindof out of the know to not have booked the brand new one at Pudong but overall was psyched about our location and convenience. Obviously standard Four Seasons service and comfort which is always top notch and excellent. Also has an indoor pool.

  • Stayed: August 2013, traveled as a couple
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Thank scubacheese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 18, 2013

Dear Guest,
Thank you so much for taking your time and writing this valuable review.

We are delighted to know you enjoyed the time here, and we appreciate your understanding of the outside construction. Four Seasons Hotel Shanghai forms part of its heart and soul in Puxi, which is the contrast between the Shanghai’s ancient and modern. We are glad to know that you went to many attractive places. That is why our guests enjoy our hotel's location as they can return to our hotel. We try to make our hotel as “a home away from home” for our guests.

We hope to serve you again on your next visit to Shanghai.


Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Worth all its 5 stars, we spent 5 excellent days and nights in this hotel.

Still there are a few comments: given the contruction site in front of the hotel a new way for calling taxis should be found as the current one is not at all comfortable, with guests having to go on the street to board cars; also you would expect all the employees to speak at least basic English and this was not the case the evening we had to go back to Concierge to have a taxi found to go to Pudong (after the one we boarded left us around the corner).

On the bright side, Concierge staff were always very helpful with all our requests.

  • Stayed: August 2013, traveled as a couple
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Thank Zia_Angelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 16, 2013

Dear Guest,
Thank you so much for your continuous support.

We are delighted to hear from you that we did make improvements.
While the outside construction caused you some inconvenience we are proud and insist our highest level of services in providing our guest most comfortable stay and best guest experience.

We would like to thank you one more time and wish you will come back to Four Seasons Hotel Shanghai in the near future.


Sincerely,
Vivian Zhang
Assistant Director of Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

Even if maybe the hotel has something less in confront to other property of Four Season Resort chain, it still is a great luxurious and amazing opportunity to enjoy your stay in Shanghai. Great as always both for business or leisure the hotel offers a wide range of facilities to its customers. The wide and luxurious lobby (with a wonderful piano to be played) is perfect to enjoy a glass of good wine with friends or to discuss business in front of a good cup of green tea. The breakfast is excellent and offer a wide range of proposal. The Spa offers several treatments for your wellbeing (even if prices and quite expensive in confront to other Chinese clean spas like Apsara Spa). The rooms are wide and luxurious, provided with several facilities. The staff is ... Four Season style (so do not need any comments more). I've been in Shanghai several times and stayed in several different hotels but, until now, this is the only one that exceeded my expectations.

  • Stayed: April 2013, traveled on business
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Thank Luxury_and_Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 18, 2013

Dear Guest,
Thank you for your valuable feedback. And it is truly an encouragement for us to go extra miles to ensure a great experience to all of our guests.
We are delighted that you enjoyed our location and service. As the first Four Seasons Hotel opened in China, we brought the world class hotel service to the market and share our each improvement with our honored guests. We are so pleased to know that we were successful in achieving this with you.

Look forward to welcoming you back to Four Seasons Hotel Shanghai in the near future.
Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

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Reviewed August 31, 2013

I have been travelling a lot to Shanghai this year. And this is my first time I stayed in Four Seasons (Shanghai). What impressed me most was the people there, esp. the concierge team. They are friendly, really friendly and helpful. I am sorry that I didn't remember the name of the staff who have helped me at the counter on the 1st evening (around 9 something) of my stay.

In general, the hotel building is not very new and stylish, but the location is very convenient. Within 10-min walk, you can find the metro, restaurants and shopping area.

  • Stayed: August 2013, traveled on business
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1  Thank Yenn_Yenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 21, 2013

Dear Guest,
Thank you for writing such a kind review on Four Seasons Hotel Shanghai.

We are glad to know that you enjoyed the convenient location, and it is one key factor that guests love to stay and return. Your kind praise has been conveyed to our staffs and that will definitely encourage our future performance!

Thank you again and we look forward to welcoming you back in the near future.


Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

Stayed at the four seasons for 2 nights in August 2013 .The Cheak in was smooth and quick, and the staff spoke english really well which was good for me .The room was clean and tidy ,and the shower was fantastic.Only small thing was the people at the door just stood around chating with what looked like friends that had dropped in to see them.Might as well not been there .The door is first and last impression,a hello or do you need a cab ,or even a turn left follow the road to the lights would of been fine .Just think the door guys need to engage the customers a bit better .
Otherwise a great stay and great breakfast.

  • Stayed: August 2013, traveled solo
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1  Thank Trischelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Assistant Director of Public Relations at Four Seasons Hotel Shanghai, responded to this reviewResponded October 21, 2013

Dear Guest,
We truly appreciate that you have shared the valuable comments regarding to your 2-night stay at Four Seasons Hotel Shanghai.

We are very happy to hear that you had a good time with us. Also, we sincerely apologize for not performing the best image and your suggestion has been shared with the concierge team for immediate action.

Again, thank you so much. Your review will help us to set the better expectation and provide the better service for guests.



Yours sincerely,
Vivian Zhang
Assistant Director of Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Shanghai

Address: 500 Weihai Road, Shanghai 200041, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Shanghai
#21 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#32 Family Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#178 Best Value Hotel in Shanghai
Price Range: $213 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

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