I stayed with my family (including 2 small children) while my partner had a conference at the hotel. The night we arrived we were in a room with additional beds for children - far, far too small for our needs. The rooms aren't overly large - the usual bed, chair, dining space set up. They had some nice touches for the children - child size robes, milk and biscuits with their names on them.
We wanted to upgrade to the one bedroom suite for the rest of our stay. We then had to wrangle over the rate - they told us because it was a conference we would have to pay the corporate rate which was actually much more per night than the rate we could get off the website. Which we pointed out to them. Anyway, eventually the rate was agreed - but it shouldn't have been that hard.
With small children who go to bed quite early we ate often from room service at night. I can categorically state the room service needs some attention with regard to quality. The children's menu steamed chicken and veg - overcooked, tough chicken, 2 vegetables - not ideal trying to get children to eat it. They charged us something like $14AUD for a milkshake and the cup wasn't even full. Oddly, the western food off the menu like hamburgers or pizza was usually ok, but the Chinese food - rubbery wontons, noodles with beef an veg - 3 pieces of beef (I counted) and bok choy. Hmmm. And really expensive - certainly at the upper end of the usual 4/5 star hotel prices. A pity I was stuck and couldn't dine out in the evenings.
The children were sleeping on the fold out sofa in the lounge room - it had to be the thinnest, lumpiest, most uncomfortable mattress. I got room service to put extra doonas underneath to soften it a bit. The children were fine - they seem to sleep well anywhere, but if you are an adult don't plan on the sofa bed, ask for a rollaway.
The pool was in good condition, indoor as it was a little chilly out. All definitely set up for adults.
Also, this was a bit of a walk to Nan Jing Road and not really anything particularly interesting nearby.
All in all, probably a good hotel for business but not for the rest of us and certainly not with children.
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- Also Known As:
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- Four Seasons Shanghai
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