I have been staying this hotel for over 50 times plus since 2004 and it used to call St Regis. It was once my favourite hotel and indeed a home away from home. I still remembered their first GM Charles Abbott. I was quite loyal to this hotel in the past
However it seems having been deteriorating all the way down since 2008.
All the old staff who were providing the 1st class service have gone except Gordon who is the chief concierge. Gordon is a top guy.They seems keen to use the interns who are lack of basic knowledge and expertise. The service level might not be as good as a 3-star hotel some young staff are even very rude to the guests. You can see they are trying to reduce the expense in every aspect but unfortunately at the cost of service level which was the main selling point to me in the past
Room needs renovation especially GYM.
I quite like the breakfast in the past but now I found it disgusting and very low quality. I can see they are trying to reduce the cost.
In a word, it would be a 4-star hotel now and I do not think it deserves a 5-star.
I travel to Shanghai a lot so now I am considering changing hotel now
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- Also Known As:
- St Regis Hotel Shanghai