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The Westin Bund Center Shanghai
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Reviews (2,195)
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780 - 785 of 2,195 reviews
Reviewed August 13, 2014

Style is contract modern upscale US chain as you'd expect. Bed is superbly comfy with lovely high thread count linen- just what is required after a long haul flight. Bathroom was huge with both a tub with a view over the city & a large powerful shower in separate cubicle. Bathroom was clad in heaps of high end granite & immaculately clean. Included Wi-fi worked efficiently & TV had plenty of (US) English language choices. Pool was one of the reasons we booked this hotel & did not disappoint, Breakfast deserves a special mention & should not be missed- an almost overwhelming American 5 star experience with choices from every continent.
Location is good, 10 mins walk from the riverfront.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Travis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded August 19, 2014

Dear Travis B,
Thank you for taking the time to share your recent stay experience with us. We are glad that you enjoyed your stay and truly appreciated our hotel facilities especially our Heavenly Bed, bathroom, in-door swimming pool and breakfast offering. Indeed our location is ideal and convenient for tourists and business travelers alike.

We hope that you will once again choose The Westin Bund Center Shanghai on your next Shanghai visit. If we can be of any further assistance, please do let us know. Wishing you safe travels and stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2014

Westin is my favorite hands down anyways, but there's something about this one. I always get upgraded and that's appreciated. The rooms are perfect and set up for business travel. Lots of outlets. Great working area. Staff speaks great English. Service is a 10. Of course the comfort of the room, beds, linen, shower, robes are so good you don't want to leave. This hotel has one of the best buffet breakfasts in the world and it's worth getting it included in your room rate which will be less than paying for it separately. Location is amazing. Which I had free time. Just which the wifi was faster.

Room Tip: Ask for upgrade.
  • Stayed: August 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank cdaworld13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded August 19, 2014

Dear cdaworld13,
Thank you very much for taking the time to share your recent stay experience with us and for giving us a full score. We are delighted that not only is Westin your all-time favorite brand but also our hotel is special to you. As we strive to continue improving our services and facilities, we appreciate your feedback in regard to the speed of the free WiFi offered throughout the hotel. For your information, the current free WiFi connection is set at 2mpbs.

cdaworld13, we hope that you will continue choosing The Westin Bund Center Shanghai as your preferred hotel in Shanghai. We wish you safe travels and stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2014

A very pleasant experience for myself and three other colleagues. Great restaurants in an interesting multi-level atrium setting. The bars were comfortable and relaxing. The Club floor lounge is exceptional not only for cocktail hour but they offer a terrific breakfast as well. Rooms are clean, spacious, and quite comfortable. The rooms are very well sound-proofed so no added duress to a 14 timezone jacked-up brain. My group unanimously voted to stay here in the future.

Room Tip: Executive floors offer the best value
  • Stayed: July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Thank C E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded August 19, 2014

Dear C E,
Thank you very much for taking the time to share you and the group's very pleasant stay experience at The Westin Bund Center Shanghai. We are thrilled to receive a full score and glad that everyone in the group appreciated our restaurants and bars, rooms and especially our executive lounge. All of us look forward to welcome you and the group again. Please do not hesitate to let us know how we can make the return stay even better. Wishing everyone safe travels and stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2014

Following an 11 hour flight the welcome we received, by the staff was brilliant, no request to much. All facilities spotless, with a good choice of restaurant's to eat in, and ideally located for a walk to the world famous bundle.

Room Tip: Try for a high floor to get a good view over Shanghai
  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Marc12134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded August 12, 2014

Dear Marc12134,
Thank you very much for taking the time to share your wonderful feedback and for giving us a full score. We are thrilled to hear that you have truly enjoyed your stay and appreciated our warm welcome, facilities and ideal location. We sincerely hope that you will choose to stay with us again on your next Shanghai visit. Please feel free to let us know how we can make your return stay more memorable. We wish you safe travels and stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2014

We enjoyed this stay shortly after the hotel first opened. As Platinum members we were upgraded to a beautiful corner suite. The only fault we could find was that given full floor to ceiling glass it was difficult for the air conditioning system to maintain a comfortable cool temperature. I mentioned this to the hotel manager in my feedback remarks. The attention we received in the LOUNGE for happy hour was amazing. The service with complimentary drinks and appetizers was a real class act.
When we returned home we received a personal letter from the hotel manager apologizing for our slight discomfort, a special touch I will not forget. I have been a raving fan of Starwood since 1999.

Room Tip: Corner suites are large, sunny with a bath overlooking the city.
  • Stayed: September 2013, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jack A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded August 12, 2014

Dear Jack A,
Thank you very much for taking the time to share your wonderful feedback and even more for being a loyal Starwood fan. We are honored to have looked after you and are glad that you appreciated your corner suite and the warm service you received at the Executive Lounge. Again I thank you for letting us know of the slight discomfort you experienced in regard to your room's air conditioning.

We sincerely hope you will choose to stay with us again on your next Shanghai visit. Please do feel free to let us know how we can make your return stay even more memorable! Wishing you safe travels and stay well.

Yours sincerely,
Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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