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“Lovely hotel in a good location!”

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The Westin Bund Center Shanghai
Ranked #40 of 5,159 Hotels in Shanghai
Certificate of Excellence
Reviewed April 10, 2014

My family recently visited Shanghai and stayed at the Westin Bund Center. The location was ideal as we were within walking distance of great shopping, the River walk, a lovely park and views of the architectural skyline of Shanghai. Our rooms had good views, were really suites and very spacious. Everything was upscale. There are several restaurants in the hotel and a place where one could grab a good breakfast to go. The Italian restaurant was good and friendly to families with children. The hotel has the most comfortable beds I have tried anywhere!
The lobby is large and had lovely flowers all around. There was a wide open lounge area and bar that were very comfortable. One evening when my husband and I were there for a drink, we were treated to a trio who played and sang very well. One complaint about this bar was the service. The first evening we went there, my husband and I ordered different drinks. His came almost immediately. I had to wait at least ten or more minutes for mine. We also had a hard time getting the check.
The staff was always helpful and friendly and many spoke English. There was one problem we had with the outside staff however when we needed two taxis to go out. My daughter had asked to go to the French Concession, a very popular area, and requested two taxis. At first the woman seemed confused and said she did not know where that was. Then she put part of the group in a cab and sent us off. The final two family members got another cab shortly after and arrived within a couple of minutes of us. The problem was that we were no where near the French Concession!
We had no idea where we were, but stuck together, found a restaurant for dinner and then eventually found cabs to return to the hotel. We were disappointed not to go to the French Concession because we wanted to have dinner there and see the highly rated shopping. By the time we returned to the hotel, our grandchildren were wiped out and we were all too tired to complain.

  • Stayed: March 2014, traveled with family
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Thank muffinAvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded April 17, 2014

Dear muffinAvon,

Thank you for choosing The Westin Bund Center Shanghai and for sharing your feedback regarding your recent stay experience on Tripadvisor. I am delighted to hear that you and your family appreciated our hotel location, room, Heavenly Bed and restaurants in the hotel. The trio you saw is our smooth jazz band. The performance is for our Seafood buffet night every Friday, Saturday and Sunday. Nevertheless, I am sorry to know you failed to find the French Concession. Do let us know before your next stay, so that our concierge team can help to prepare more information and tips regarding interesting sights you may like to visit.

The team and I look forward to welcoming you back to our hotel on your next Shanghai trip. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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Reviewed April 10, 2014 via mobile

Unimpressive service that needs improvement. Bellboy just help you to open the cab door, and that's it. I had to unload my luggage and bring it into the hotel with no help rendered. Next is during breakfast, the staff at the reception just tick on your room number, and say you can enter. I had to find another staff inside to get me a table. Tried to take a cab twice at the lobby, and both times I had to approach the staffs first to tell them I need a cab. Lastly during checkout the staff said that they run out of envelops and just pass me the receipts without one. The room didn't help, was assign a smoking room with single bed because they didn't have a single bed for non smoking room, and the view is facing some old building a stone throw away. My room is booked in advance and not a last minute walk in. The only good thing is the bed, as comfortable as it is like any other westin.

Stayed: April 2014, traveled on business
2  Thank L046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded April 17, 2014

Dear L046,

Thank you for choosing The Westin Bund Center Shanghai and for sharing your feedback on your recent stay with us. The team and I are disappointed to learn that we failed to fulfill your expectations. Please accept our sincere apologies for the unimpressive service you encountered. Your feedback is essential to our efforts for continually refining and improving our overall service and I would like to assure you that we will take necessary actions to rectify the problems.

We hope that the incident will not deter you from staying with us again and look forward to welcoming you back. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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Reviewed April 8, 2014

We stay at the Westin every New Years for a staycation. Its close enough to the Bund to be walkable, but far enough away from both the Bund and Nanjing Lu so as not to be crazily crowded. The Staff and rooms are always excellent and I have always enjoyed every stay we have had here. A truly excellent hotel with a great location.

  • Stayed: December 2013, traveled as a couple
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1  Thank Changer360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded April 10, 2014

Dear Changer360,

Thank you very much for choosing The Westin Bund Center Shanghai and for sharing your feedback with us. We are honored that you always stay with us to celebrate New Year’s Day. It is great that you appreciated our location, staff service and guest rooms. Thanks again for your support and do let us know if we can be of any assistance to make your next trip to Shanghai even more memorable. We look forward to welcoming you back soon. Wishing you safe travels. Stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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Reviewed April 8, 2014

Apart from a beautiful hotel we had excellent and prompt service at breakfast before starting a long work day. Very specifically from a young lady named Pigeon. Myself and 4 others were very pleased. We appreciate the service and kindness. Thank you.

  • Stayed: March 2014, traveled on business
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Thank Mcordella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded April 10, 2014

Dear Mcordella,

Thank you for taking the time to share your feedback following your recent stay experience with us at The Westin Bund Center Shanghai. Both the team and I are very pleased to hear you enjoyed your stay with us and found The Stage Restaurant team leader Pigeon to be helpful. Thank you as well for the kind words on my team. I will certainly share your feedback with all of our associates especially Pigeon and they will appreciate this immensely.

We do hope to be of service to you again and hope to make your stay experience even more memorable.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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Reviewed April 6, 2014

We found the staff friendly, considerate, and very helpful! Beautiful hotel, spacious rooms with large windows for amazing views! Large comfortable bed, bathroom spacious with free standing tub and amazing shower! Food was delicious! Perfect location! If you do not have a driver take a taxi from Pudong airport approx $200 yuan!!!! Worth it if first time visitor!

Stayed: March 2014, traveled on business
Thank Loadsocurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded April 8, 2014

Dear Loadsocurl,

Thank you for choosing The Westin Bund Center Shanghai and for taking the time to share your feedback with us. The team and I are both humbled and delighted to read your wonderful review and for giving us a full score. It is great that you appreciated our location, staff, restaurants, room and Heavenly Bed. The hotel is about 45 kilometers from Pudong International Airport and 15 kilometers from HongQiao International Airport. For your convenience, we offer airport pick-up service as well as general chauffeur service

We do hope to be of service to you again and look forward to welcoming you back to The Westin Bund Center Shanghai..

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

Report response as inappropriate
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Reviewed April 5, 2014

After spending three nights at the lackluster Fuxuan Hotel on the Fudan University campus, my boyfriend and I moved to the Westin, where a high school friend of mine and her business partner were staying. We were checked in by a young man named Terry who was very helpful and effervescent. After discerning what our needs would be for the five days we would stay there, he convinced us to book one of the larger suites on the 25th floor and avail ourselves of the Executive Lounge. That turned out to be the best money we spent in Shanghai, which, if you don't already know, is a disgusting pit that reeks of raw sewage and is so polluted that it's hard to be outside for more than an hour at a time. Not only that, there is a dearth of cafes and bars in Shanghai where you can just chill and people watch for a bit. Needless to say, my boyfriend and I, along with my high school friend and her business partner spent many hours each day either in the lounge where we enjoyed "free" coffee, tea, juice, beer, and soft drinks all day, plus a nice spread of small plates from 5:30 to 7:30 pm while we played on our laptops (free wifi), or in our room, which had a beautiful view (without the stench). The buffet breakfast was delicious, the room was clean and bright, and the staff was courteous.

  • Stayed: March 2014, traveled on business
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Thank SoniaChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded April 8, 2014

Dear Sonia,

Thank you for taking the time to share your feedback with us. The team and I are truly delighted to know you enjoyed the stay with us and to receive a full score. We are glad that you appreciated our Executive Suite, Executive Club Lounge and found our associates to be courteous and helpful especially Terry in the front office. I will share your feedback with all of our associates. Do let us know if we can be of any assistance to make your next trip to Shanghai even more memorable. Wishing you safe travels. Stay well.


Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

Stayed for 3 nights at the Westin in Shanghai. The hotel is well located near the bund and the rooms are suite style with a sitting room outside, huge bathroom and a smaller bedroom.

The hotel charges 250 RMB/ person for breakfast if you haven't pre booked the same and is probably the most expensive breakfast i have ever come across in Shanghai!!!! The other con is they don't have taxis waiting and its a challenge sometimes for them and you need to wait 10-15mins for a taxi!

Would i return yes!

Room Tip: ask for a higher floor bund facing room
See more room tips
  • Stayed: March 2014, traveled on business
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Thank surfindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this reviewResponded April 8, 2014

Dear surfindia,

Thanks for choosing The Westin Bund Center Shanghai and for taking the time to share your feedback on your recent stay with us. It delighted to hear that you appreciated our location and room. In addition , our breakfast selection at The Stage offers a variety of Chinese and Western meals which include nutrient-rich and delicious SuperFoodsRx™. You could also book on our brand website to get special offers such us complimentary breakfast if you stay 2 nights or more

We look forward to welcoming you back soon and please do feel free to let us know if we can be of any assistance to make your next trip to Shanghai even more memorable.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Bund Center Shanghai

Address: No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China
Phone Number:
Location: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Shanghai
#16 Romantic Hotel in Shanghai
#23 Business Hotel in Shanghai
#29 Spa Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#163 Best Value Hotel in Shanghai
Price Range: $157 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Bund Center Shanghai 5*
Number of rooms: 570
Official Description (provided by the hotel):
Shanghai is a city with a colorful past, a fast-paced present and a promising future. It is a fascinating city for every visitor. The Bund is a collection of relics of the past that imbues Shanghai with its vigorous energy today. In the middle of this all is our hotel, The Westin Bund Center, Shanghai.On level one, we have our lobby lounge, Heavenlies, serving fresh coffee and beverages all day, and The Stage offering an all international buffet. Also located on level one is our fresh deli shop, Treats, which features delicious sandwiches and take-away beverages. On level two, we have our sleek bar, Niche, open in evenings, and our Italian restaurant, Prego, open for lunch and dinner. Finally, we have our specialty restaurant, Crystal Garden, on level five serving Chinese, Japanese and Thai specialties. Our Spa & Fitness facilities are spread out over level three and five, combined by a beautiful spiral staircase. For secretarial services, you can visit our business center on level three. We provide guests with complimentary high-speed Internet access throughout the hotel. ... more   less 
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Also Known As:
The Westin Bund Center Shanghai Hotel Shanghai
Westin Hotel Shanghai
Westin Shanghai
Westin Hotel Bund Center
Shanghai Westin

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