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“Excellent Experience....once, again.”

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The Westin Bund Center Shanghai
Ranked #31 of 5,032 Hotels in Shanghai
Certificate of Excellence
New York, NY
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent Experience....once, again.”
Reviewed January 26, 2014

My wife and I stayed for a 2nd time at this property Jan 10-14, 2014 and we couldn't have been happier with our experience, something I have rarely stated in 35 years of traveling the world.

The GM, Andreas Trauttsmandorff, and every member of his staff, in every way delivered 5 star service in this 5 star hotel, which is not common in mainland China where there are now many physically impressive 5 star properties but very few which deliver a true 5 star experience through both the physical infrastructure and the service.

Our grand studio suite in the Grand Tower was terrific....spacious, well appointed, had a great king bed, beautiful large bathroom, lovely view, very clean, very good wireless Internet connectivity, etc....great choice.

The Executive Club on the 5th floor of the hotel is wonderful from it's spaciousness, service, quality, amount and variety of food/drink to its view of the Pearl Tower across the Huangpu River. We enjoyed it for breakfast one morning, afternoon meetings and each evening between 5:30 - 7:30 for complimentary drinks and hors d'oeuvres, which could and did for seemingly many serve as a very good dinner.

The buffet breakfast at the Stage Restaurant, which is on the first floor and opens to the hotel's very large atrium, is among the best we have ever experienced in a hotel....huge selection of excellent food to satisfy eastern and western tastes on the hotel's first floor and a very attentive, yet non-intrusive staff.

While we were there, renovations of the pool and gym were being finished, so they will now be better than ever, which says a lot since from our experience using them during our previous stay at the hotel, we already thought they were great and better than most 5 star properties.

Once again, we appreciated the excellent location of the hotel...very short walk to the Bund, Nanjing Pedestrian Mall, the Yuyuan Metro Station, etc. and taxis are easily obtained on your own or with the assistance of the hotel doormen.

Very happy to once again recommend this property that offers great value in the 5 star category for business/pleasure visits to Shanghai.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, January 29, 2014
Dear Kevin

Thank you for choosing The Westin Bund Center Shanghai again and for taking time to share such a great and extensive review on your recent stay experience. The team and I are truly delighted to hear that you appreciated our location, service, room amenities, Executive Club Lounge and buffet breakfast at Stage. Your appreciation encourages all of our associates to constantly strive even higher.

Thank you again for staying with us. I hope we will be given the opportunity to welcome you and your wife back to The Westin Bund Center Shanghai in the not too distant future. Naturally, if there is anything we can do to make your stay even more memorable, please feel free to contact us at any time and we wish you safe travels in the meantime.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2014

Great hotel. The location is perfect. A few blocks from the Bund and a few blocks from Nanjing Road. The staff is very helpful - although their dinner suggestion was not great. Beautiful rooms and a great gym. No on-demand tv (which would have been good given the jet lag). Not sure whether that's a China-wide thing. Did not go to the spa as there were many less expensive options in the city.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GLC C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, January 29, 2014
Dear GLC C,

Thank you for taking time to share your feedback on your recent stay experience at The Westin Bund Center Shanghai. We are truly delighted to hear that you enjoyed your stay with us and appreciated our convenient location, helpful staff, comfortable guest rooms and fully equipped gym. Nevertheless, it is disappointing for us to hear that your dining experience was not satisfactory.. Please feel free to let us know how we can better meet your expectation by sending us an email at Shanghai.Restaurant@westin.com.

We really hope that you will consider staying with us once again. Please do not hesitate to contact us if we can be of any assistance to make your next trip to Shanghai even more memorable.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 22, 2014 via mobile

This is my second time here at Westin Bund Center. Upon check-in, hotel staff acknowledged that I've stayed here before and upgraded me to the Grand Tower - a corner room. The room is really spacious, king size heavenly bed; and everything else set up really nicely. Separate bath and shower. Bath tub's right next to a large window - even I didn't, but I could enjoy a nice warm bath with a great view! Amenities and cleanliness came without saying.

Hotel staff are courteous and helpful. I also visited the spa - Banyan Tree. The experience was awesome. They made excellent recommendation and booking. The session was extremely well - environment, cleanliness, attitude, skillfulness. And very thoughtful during the whole session.

I am definitely coming back, and would recommend this hotel to all other travellers!

Stayed January 2014, traveled on business
Helpful?
1 Thank Yaminator426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, January 26, 2014
Dear Yaminator,

Thank you for choosing The Westin Bund Center Shanghai again and for sharing your valuable feedback. We are truly delighted that you enjoyed your stay with us and appreciated our spacious room, especially the separate bathtub and rainforest shower as well as our helpful staff. We are even more delighted to hear that you will recommend our hotel to other travelers!
We are glad that your stay experience in The Westin Bund Center Shanghai was renewing and we look forward to welcoming you back again! Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 22, 2014

We celebrated the arrival of 2014 in Shanghai this year. We chose this hotel due to its close proximity to the bund where the new year countdown was held.

Upon arrival to our room of 1631, we found cigarette ash on the carpet next to the sitting couch. When we informed the housekeeping personnel on the matter wheh she delivered the extra pillow requested, she merely adknowledged it and say will clean up during the turndown service later in the evening but it was still there after we return to the room from dinner. We had to clean up the place ourselves. Housekeeping to be more alert!

The doormen and reception at the Grand Tower wing made us feel welcome when we arrived from Suzhou. Rooms is luxuriously big especially the toilet area which is as large as the bedroom itself.

Staff was alert to notice that our friend was celebrating his birthday and delivered a slice of cake when we returned from our daytime shopping trip.

The hotel concerige was helpful to guide us to where we want to go and most of the areas we visited were within walking distance. The hotel was conveniently located near the bund and we do not have to face the mad rush for transport to return after the countdown event. A slow walk of 20 minutes led us back to the hotel with ease.

The hotel is located within waking distance from Yue Yuan where we did our CNY shopping and dine in our favourite steamed siao long pao restaurant. 20 mnutes walk to Nanjing East walking street and of course the bund area. Public cabs are abundance here as it is located in the main street. The nearest underground train is Yue Yuan which is a 8 min walk away.

We did not dine in any of the hotel's outlets are they were fully booked during the new year's period but we do not have trouble finding food outside the hotel.

For food lovers, Lost Heaven, a well known Yunan Cuisine Restaurant is also a stone throw away.

I would definitely return to this hotel due to it close promixity to the places of interest which I always visit during the trip to Shanghai

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MelvinL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, January 26, 2014
Dear MelvinL,

Thank you for taking time to share your feedback on your stay experience at The Westin Bund Center. We are delighted to hear that you felt welcome when you arrived at our hotel and appreciated the location, room and concierge staff service. Nevertheless, we are disappointed to hear of your experience with the housekeeping attendant. Your valuable feedback has already been shared with the Director of Rooms in an effort to improve.
In addition, we feel sorry that our restaurants were all fully booked during your stay. We do hope we can welcome you back very soon so that you can experience our restaurants and Superfood dishes.

We are happy to hear that you will consider staying with us once again. Please do not hesitate to contact us if we can be of any assistance to make your next trip to Shanghai even more memorable.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
108 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 22, 2014 via mobile

I reviewed the Westin Bund not too long ago on Starwood guest portal. And I must say this is my preferred hotel in Shanghai whether I am on business or with my family.

I was again upgraded to a Grand Junior suite and Daisy at executive floor reception is so lovely!

Centrally located, Nanjing pedestrian road, the Bund...., I discovered there is a very nice Dumpling restaurant for locals about three minutes walk across the street, it costs 11rmb for a massive bowl and they are tasty, and certainly better than the dumplings served during breakfast in the restaurant.

One other reason why I am not giving a 5-star score is the young chef, at executive lounge during evening cocktail/happy hour service, has a bit of an attitude. And I overheard he was answering another guest reasonable enquiry very unfriendly.

Last but no least, the gym on the 4th floor has been upgraded, all the treadmills are brand new and they are fantastic!

Stayed January 2014, traveled on business
Helpful?
2 Thank ECEJon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, January 26, 2014
Dear ECEJon,

Thank you for choosing our hotel and for sharing your feedback on your recent stay with us. We are honored that you prefer to choose us both for business and leisure trips. Your appreciation of our location, Grand Studio room and the service we offered is the best encouragement for us. If you like Chinese dumplings, you could also try the Dim Sum Feast at our EEST restaurant next time which offers an unlimited selection with over 100 delectable dishes as well as free flow drinks.

Please be assured that we have cascaded your comments to our Executive Lounge manager to strategically address the specific areas of improvement that you have highlighted, ensuring that your feedback is used to improve our service standards.

We look forward to welcoming you back again on your future visits to Shanghai. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed January 19, 2014

It's not often you stay somewhere and no matter how hard you look you cannot find a fault - for me the Westin bund is one of those places, it is faultless.
Reception: quick, easy and friendly; room: not sure what we had but it was large; beautifully fitted and equipped; bath, shower, safe, iron, desk, tv, complimentary fruit, etc etc.
There is so much to this hotel, so many good things and so much style; the bars are comfortable and so well presented and if you go in happy hour not bad on price either. Breakfast again really really good.
I should also mention the staff, they were great: helpful and friendly and with good English skills.
I would rank this hotel as being in my top three.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joe200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, January 21, 2014
Dear Joe,

Thank you for choosing The Westin Bund Center Shanghai and for sharing feedback on your stay experience. The team and I are delighted to know that you have truly enjoyed your stay and we’re especially happy to hear your praise of our staff, room amenities, breakfast buffet and Niche Bar. Your comments will be shared with our associates as your satisfaction is the best encouragement for us! We look forward to welcoming you back again on your future visits to Shanghai and please don’t hesitate to let us know if there is anything we can do to make your stay even more memorable.


Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 18, 2014 via mobile

I stayed in the beginning of January at the Westin to celebrate my birthday and I really enjoyed . Staff very helpful,birthday cake in the room and plus a gift from the receptionist . Thank you all for such a nice stay . I ll definitely stay again at the Westin.

Stayed January 2014, traveled with friends
Helpful?
Thank smiguel10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, January 26, 2014
Dear Smiguel,

Thank you for choosing The Westin Bund Center Shanghai and for sharing your feedback. The team and I are honored that you chose our hotel to celebrate your birthday and that you like the gift we prepared.
I will share your comments with our associates. Please feel free to stay in contact with us should you feel that we can be of any assistance in making your next stay with us even more memorable. We look forward to welcoming you back again very soon!

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Bund Center Shanghai

Property: The Westin Bund Center Shanghai
Address: No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China
Phone Number:
Location: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Shanghai
#16 Romantic Hotel in Shanghai
#23 Business Hotel in Shanghai
#24 Spa Hotel in Shanghai
#31 Luxury Hotel in Shanghai
#132 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Bund Center Shanghai 5*
Number of rooms: 570
Official Description (provided by the hotel):
Shanghai is a city with a colorful past, a fast-paced present and a promising future. It is a fascinating city for every visitor. The Bund is a collection of relics of the past that imbues Shanghai with its vigorous energy today. In the middle of this all is our hotel, The Westin Bund Center, Shanghai.On level one, we have our lobby lounge, Heavenlies, serving fresh coffee and beverages all day, and The Stage offering an all international buffet. Also located on level one is our fresh deli shop, Treats, which features delicious sandwiches and take-away beverages. On level two, we have our sleek bar, Niche, open in evenings, and our Italian restaurant, Prego, open for lunch and dinner. Finally, we have our specialty restaurant, Crystal Garden, on level five serving Chinese, Japanese and Thai specialties. Our Spa & Fitness facilities are spread out over level three and five, combined by a beautiful spiral staircase. For secretarial services, you can visit our business center on level three. We provide guests with complimentary high-speed Internet access throughout the hotel. ... more   less 
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Also Known As:
The Westin Bund Center Shanghai Hotel Shanghai
Westin Hotel Shanghai
Westin Shanghai
Westin Hotel Bund Center
Shanghai Westin

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