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“Another WOW moment as we entered our room”

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The Westin Bund Center Shanghai
Ranked #30 of 4,998 Hotels in Shanghai
Certificate of Excellence
Sudbury, United Kingdom
Level Contributor
214 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Another WOW moment as we entered our room”
5 of 5 bubbles Reviewed September 9, 2013

My wife and I stayed at the Westin Bund Center in Shanghai for two nights on the last two nights of our eighteen day tour in China. The first impression of the lobby area was very favorable as was the first impression of our room. The décor in the public areas is very nice and is in keeping with the very modern city of Shanghai. Some of our meals were included in our package and all of them were served buffet style The food service department of the Westin Bund Center does a fine job on their buffets. My wife and I have stayed at over 100 hotels in the past ten years and the buffets were all beginning to look alike but not this one. Can you imagine Pacific crab legs on a buffet? Yummy! We will certainly consider the Westin Bund Center for our next stay in Shanghai!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, September 12, 2013
Dear Jerry-Peterson,

Thank you for taking the time to review our hotel and for sharing your wonderful experience with us. We are very happy to know that you and your wife have truly enjoyed your stay and that our buffet offerings made it even more memorable. We are even more delighted to know that you plan to stay with us again on your next Shanghai visit. Please do let us know if we can be of any assistance to make your next stay even better. Stay well and we hope to welcome you back soon.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,966 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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English first
Torino
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 8, 2013

i spend long Times in tris hotel. it si the Best hotel where i ha ve bene till non. Room, modern stile, fantastic servire and restaurante. the restaurante cover all tipo of international food from Japanese to Italian.
it si raccomanded to spend special time in a special torna for a special holiday

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tony1602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, September 12, 2013
Dear tony1602,

Thank you for sharing your wonderful feedback regarding your stay with us. We are delighted to hear that you truly enjoyed our hotel facilities and food and beverage offerings. We hope that you will once again make plans to visit Shanghai and look forward to welcoming you back to renew your experience at The Westin Bund Center Shanghai. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

I just recently stayed once again at the Westin Hotel and have been surprised about the excellent Pastry Section of this Hotel. Not only the cakes, cookies and chocolates have been excellent, but also the bread selection has been much better than expected. It has been a long time that I found such a good selection of bread and I can only recommend this hotel to anybody travelling to Shanghai.

Room Tip: Studio Rooms are very good due to the layout and the bathroom which is accessible from two sides
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DieterGamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, September 12, 2013
Dear DieterGamper,

Thank you for sharing your wonderful feedback regarding your recent stay with us on TripAdvisor particularly about how our pastries made your return stay even more delightful and memorable. We are thrilled that you’ve given us a full score and have shared your review with our Pastry Team. Meanwhile, do feel free to let us know how we can make your next visit even better and look forward to your next stay at The Westin Bund Center Shanghai. Wishing you safe travels. Stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center, Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
257 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

Stayed here with my dad for a "guys trip". Comfortable beds and a large room were complimented by great views. The hotel is distinctive with its "pineapple" crown adorning the roof, easy to spot for misguided tourists. The room had a marble laden large bathroom with a separate living room. The staff was polite and I would recommend it.

Give the glutinous buffet a try. It's expensive and audaciously indulgent, but everyone should have it once.

Room Tip: Status with the SPG program is always beneficial.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, September 9, 2013
Dear Clay S,

Thank you for sharing your feedback regarding your stay with us on TripAdvisor. The team and I are both humbled and delighted to read your wonderful review. We are glad that your stay with us was renewing and truly appreciate you for recommending us to others. We do hope to be of service to you again and look forward to welcoming you back to The Westin Bund Center Shanghai. Safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center, Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

Hi, to anyone who has had the Westin Brunch. I would like to inform those who have not to do so when in Shanghai. Our afternoon was spent there for four hours at $80 per head and believe me it was absolutely fabulous. Our friends from the banking sector in Shanghai made a booking and off we went not expecting to find what we did.
First the service on seating was excellent, followed by the first of many Moet Chand on glasses. The food was from all over the world and was help yourself as many times. Food quality was excellent as was the setup to organise all the food in a horseshoe area catering to all. The waiter service was really good with fairly good English and humour as well. We thought this was the icing on the cake, however there was more. On the stairs was set up an orchestra and opera singers along with young dancing gymnasts...What an afternoon. Do it you will love it.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Franko5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, September 6, 2013
Dear Franko5,

Thank you for sharing your feedback regarding your stay with us. We are delighted to hear that you enjoyed our fabulous Sunday Champagne Bruch, which we believe is the most famous in Shanghai. I am glad to hear that the service, food and performances made it memorable for you. I have shared your feedback with the team today and they too are as honored to receive your feedback, as I am.

We look forward to welcoming you back to renew your experience at The Westin Bund Center, Shanghai.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center, Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed September 3, 2013

The exterior of the hotel was surprisingly 'humble'. When the taxi was pulling in, I thought he went to a wrong address. Room is spacious. I have the king stuido type. Bed, bathroom are all pretty standard Westin, as expected. I paid the spa (Banyan Tree) a visit, actually was a little disappointed. Staff were friendly and nice, but service standard seemed lower than other Banyan Tree Spas - outside noise was quite bad, with other small noises from the insides, I wasn't able to really relax.

One big disappointment was the electricity control using door key was broken, the whole room was in complete darkness. I called 'express service'. The lady called back in a couple of minutes later telling me the technican said I just need to push the card in harder. Even after I told her I already tried multiple times. Eventually the technican came, spent 10 minutes and couldn't fix it. He just disabled the whole door key function.

Overall, a good and reasonable hotel. If you like the Westin group, you won't be disappointed.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yaminator426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, September 6, 2013
Dear Yaminator426,

Thank you for sharing your feedback regarding your recent stay with us on TripAdvisor. We are happy to hear that you were satisfied with our spacious room and bathroom, nevertheless we are disappointed to hear that your experience was not trouble free and we sincerely apologize for the problem you encountered regarding the electricity control. The refurbishment of our rooms in the Crown Tower which was recently completed ensures that rooms are de-cluttered with an improved set up provided for both work and leisure, which we trust that you will truly enjoy and appreciate on your next visit.

We hope that your travels will once again bring you back to Shanghai and we look forward to welcoming you back to renew your experience at The Westin Bund Center Shanghai. Safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center, Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

My family and I had a great stay in the summer. The staff was courteous and friendly, and made us feel welcome. They also handled food requests very well. The lobby was magnificent, and the rooms were luxurious and elegant, with high tech LED reading lights and even lights shining through the bathroom sink. We also loved that we could walk right out to the Bund but it was not noisy or too crowded. Did I mention the view was magnificent? The breakfasts were sumptuous, and had separate buffets for Chinese breakfast or Western choices. The pastries were amazing! Definitely will stay again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, September 6, 2013
Dear Randy F,

Thank you for sharing your feedback regarding your recent stay with us. The team and I are both humbled and delighted to read your wonderful review and for giving us a full score. We do hope to be of service to you again and hope that our concierge team can share more tips with you regarding interesting sights near the hotel. Meanwhile, we look forward to welcoming you back to The Westin Bund Center Shanghai. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center, Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Bund Center Shanghai

Property: The Westin Bund Center Shanghai
Address: No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China
Phone Number:
Location: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Shanghai
#16 Romantic Hotel in Shanghai
#23 Business Hotel in Shanghai
#23 Spa Hotel in Shanghai
#30 Luxury Hotel in Shanghai
#130 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Bund Center Shanghai 5*
Number of rooms: 570
Official Description (provided by the hotel):
Shanghai is a city with a colorful past, a fast-paced present and a promising future. It is a fascinating city for every visitor. The Bund is a collection of relics of the past that imbues Shanghai with its vigorous energy today. In the middle of this all is our hotel, The Westin Bund Center, Shanghai.On level one, we have our lobby lounge, Heavenlies, serving fresh coffee and beverages all day, and The Stage offering an all international buffet. Also located on level one is our fresh deli shop, Treats, which features delicious sandwiches and take-away beverages. On level two, we have our sleek bar, Niche, open in evenings, and our Italian restaurant, Prego, open for lunch and dinner. Finally, we have our specialty restaurant, Crystal Garden, on level five serving Chinese, Japanese and Thai specialties. Our Spa & Fitness facilities are spread out over level three and five, combined by a beautiful spiral staircase. For secretarial services, you can visit our business center on level three. We provide guests with complimentary high-speed Internet access throughout the hotel. ... more   less 
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Also Known As:
The Westin Bund Center Shanghai Hotel Shanghai
Westin Hotel Shanghai
Westin Shanghai
Westin Hotel Bund Center
Shanghai Westin

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