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“Good value in the centre of Shanghai” 4 of 5 stars
Review of Okura Garden Hotel Shanghai

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Okura Garden Hotel Shanghai
Ranked #28 of 4,454 Hotels in Shanghai
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good value in the centre of Shanghai”
4 of 5 stars Reviewed April 17, 2014

This hotel with its garden is an oasis in bustling Shanghai. As others have remarked it's a little dated, but I spent a comfortable 3 nights there at a reasonable price. The breakfast buffet is amongst the best I have experienced, and the Sky Lounge is a great place for an evening drink. I also had an excellent (but not cheap) dinner in the teppanyaki restaurant. Top marks for the service throughout.

One complaint - not confined to just this hotel - was the poorly fitting connecting door with the adjacent room, through which I could clearly hear everything going on next door. Why many hotels find it so difficult to adequately sound proof this door is a mystery to me. Luckily my neighbor was not a night owl.

Another issue is smoking. There's quite a lot of it going on here, my room had a faint stale smoke odor -not enough to really bother me - but I had to move seats in the Sky Bar to get away from a smoker. That's China I guess!

Room Tip: Ask for a non-smoking room without a connecting door!
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank EnglishmanAbroad63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, May 8, 2014
Dear guest, thank you for choosing Okura Garden Hotel (shanghai). About what you have mentioned on the website, we will pay great attention to the problem, and we will try our best to offer the best service in the future. Thank you again for your valuable advice to our hotel. We do expect to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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766 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
bologna
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 17, 2014 via mobile

The hotel location is ok.
But the gym! It is incredibly old, with crappy old machines, full of wires in the cardio area and very very old resistance machines.
Not acceptable in a 5 star hotel.
All equipment should be replaced with new Technogym products, the real standard in top class hotel gyms.
Staff is nice, but the knowledge if English should be improved.
And the breakfast is simply poor: incredibly poor at the Executive floor (just a tea and a salad!) and very poor at the main lobby, where you can hardly find any ham or salami, nutella, fruit yogurts and a decent espresso.

Stayed April 2014, traveled on business
Helpful?
1 Thank enricocappelletti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, May 4, 2014
Thank you for giving us the comments here. We are very glad to know you like our location, which will bring our guests great convenience to better understand the city.
About what you have mentioned on the website, we will pay great attention to the problem, and we will try our best to offer the best in the future.
Hope you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasanton, CA
Level Contributor
340 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed April 15, 2014

The location is good if you're staying or doing business in that part of Shanghai. There are good restaurants within walking distance. It will cost around 170 RMB for a taxi from PVG to get there.

The place needs an upgrade. Everything is dated. They have internet, but the QoS is poor. Don't expect to be able to use Skype for phone calls without many issues. You also cannot get to certain web sites thanks to China policies.

The hotel seems to cater to westerners and Japanese. They have people on staff that speak those languages to at least some extent.

My "non smoking" room has ash trays in the bathroom and in the main area. Perhaps to make it convenient for me if I wanted to start smoking? All of the public areas in the hotel smell of stale smoke, and if you're sensitive to that like I am you might smell it in your room as well.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Jamaica_Jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, May 4, 2014
Dear guest, thank you for choosing Okura Garden Hotel (shanghai). About what you have mentioned on the website, we will pay great attention to the problem, and we will try our best to offer the best service in the future. Thank you again for your valuable advice to our hotel. We do expect to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cancun, Mexico
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 5, 2014

Staying at the Okura is like reliving a past classy era of Shanghai. The Japanese really know how to offer a relaxing and luxurious hotel experience. The rooms a little dated but are large and comfortable. I was lucky to enjoy a room overlooking the gardens. My favorite part of the stay was the Japanese spa. Don't miss out on the pool and baths and dry sauna. The only down side is that its located a little far from a subway station.

Room Tip: Choose a room overlooking the gardens.
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank halifamous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, April 10, 2014
Dear guest, thank you for choosing Okura Garden Hotel (shanghai), Your compliment is the best reward of our hard work..
We do hope that you can choose our hotel again, we will extend our sincere and warm welcome as always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 3, 2014 via mobile

Having stayed there at least a dozen times, I can truly say that it is one of my favourite hotels in China. The breakfast is plentiful with both Asian and European buffets. As I am a heavy smoker I am always happy to get a smokers room. Tao from Budapest, Hungary.

Stayed April 2014, traveled with friends
Helpful?
Thank YingTianHua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, April 6, 2014
Dear guest, thank you for choosing Okura Garden Hotel(shanghai), your evaluation and advice are very important to our hotel. We do hope that you can choose our hotel again, we will extend our sincere and warm welcome as always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 14, 2014

This is a 5 star hotel and costs about $160 canadian in the low season in shanghai. It was a pleasent stay, however the beds are too hard for the typical north american standards. They use asian beds with hard mattress. The hotel is beautiful but expensive, the hotel bar asked me 22 canadian dollar for one beer.That is just too pricey. The rooms are clean and nice, and the staff are great. The hotel has a gym, hair salon, massage and numerous overpriced bars and restaurants, however, the hotel breakfast is totally awesome and worth the price big time! The only reason i rated the sleep quality poor, is due to the hard mattresses.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank izn2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, January 19, 2014
Dear guest, thank you for choosing Okura Garden Hotel(shanghai), your evaluation and advice are very important to our hotel. We do hope that you can choose our hotel again, we will extend our sincere and warm welcome as always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
197 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed January 6, 2014

The hotel is in an really amazing location with so close to everything. The service in here is pretty good too with very attentive staff. The room is big enough and the shower is amazing, but just like most rooms in China it's quite smokey.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mythary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, January 9, 2014
Dear guest, thank you for choosing Okura Garden Hotel (shanghai). About what you have mentioned on the website, we will pay attention to the problem, and we will try our best to offer the best service in the future. Thank you again for your valuable advice to our hotel. We do expect to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Okura Garden Hotel Shanghai

Property: Okura Garden Hotel Shanghai
Address: NO. 58 Maoming South Rd, Shanghai 200020, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Former French Concession , Huaihai Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#14 Family Hotel in Shanghai
#28 Luxury Hotel in Shanghai
#47 Business Hotel in Shanghai
#51 Romantic Hotel in Shanghai
#92 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Okura Garden Hotel Shanghai 4.5*
Number of rooms: 485
Reservation Options:
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Also Known As:
Okura Garden Shanghai
Shanghai Okura Garden Hotel

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