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All reviewsfrench concessionjapanese breakfasthuaihai roadart decostaff speakmain shoppingstar hotelcity viewbars and restaurantsbusiness tripenjoyed my staylobby areahotel is in a great locationrooms are cleanthe ground floorspent nightsmetro station
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Reviewed October 23, 2012

I had reserved a normal double room but decided to upgrade to a suite, ie bedroom plus living room and bathroom. The Japanese receptionist handled my request very well and efficiently and I thought the price for the upgrade was reasonable. The concierge desk at the Okura is exceptionally well run, particularly bearing in mind that they are far more than luggage handlers, but handle the taxi organisation and restaurant bookings and such ancillary services.

This is in sharp contrast to the Chinese restaurant at the Okura where service is haphazard and suffers from the same lack of English language training that is so infuriating throughout all of Shanghai. The food is quite good however the service needs to be improved. Not so at the Japanese restaurant where both the food and service were excellent. However, the Okura is fantastically well placed in terms of exploring Shanghai's restaurants, being in the French Concession area. It is actually a better area than the Bund which also has a few good restaurants close by, however, a number of them are of the ultra haute cuisine variety. The Chinoise Story restaurant is just outside the Okura and is very good, but there is a huge choice of restaurants close by.

We had a stunning view from our room right across the garden of the hotel, so if the view is important to you ask for a garden facing room. The Japanese department store was not very interesting, quite a small choice. I made the mistake of buying mooncakes in the Japanese bakery which is not really reccommended. However, the cafe has a good choice of cakes.

One of the highlights of the room was the modern Japanese toilet which was brilliant I am thinking of installing one at home.

I sampled a massage which was OK, but here the hotel is a bit let down, the Spa is nowhere near the level of the Banyan Tree, but then few places are. The pool is just OK.

I thought the breakfast was very good indeed, a good chance to sample Japanese and Chinese varieties, however, the egg station is very well run too so westerners too will enjoy breakfast here. I like the general old world feel of the breakfast restaurant and the whole hotel.

Generally I really liked this hotel, the Japanese really manage it better than many other places and the location is fantastic. The concierge and reception are superb. If only service in the Chinese restaurant were a bit better.

Room Tip: Upgrade to a suite and get a garden facing room, the higher the better.
  • Stayed: September 2012, traveled on business
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Thank Deltamars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

Very affordable and excellent hotel. Staffs are kind and helpful. I have to say the Japanese manage the hotel very well. Rooms are small but they've been well refurnished. There are more and more new hotels with super modern facilites appearing in nowaday Shanghai but for Okura garden Hotel,I am never gonna worried about the services here. I was very much satisfied.

Stayed: October 2012, traveled as a couple
Thank KHgerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this reviewResponded November 12, 2012

Thank you for choosing our hotel. Our hotel is always committed to offer the best service to our guest. We do appreciate your compliment. We hope you will choose our hotel during your next visit.

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Reviewed October 10, 2012

Stayed at this hotel for 5 days during some hot days in Shanghai. Set amongst some well-maintained gardens. The room was comfortable and well appointed. Staff were attentive, welcoming and spoke English well. The buffet breakfast was of a good quality offering Chinese and western food. The hotel is in a nice area of Shanghai, away from the hustle and bustle of the Bund (taxi about 25RMB) and not far from good restaurants and nightclubs in the French Concession area. Only complaint was that I was told that they charged to use the swimming pool and gym. This should have been complimentary for guests.

Room Tip: Stayed in a room overlooking the city rather than the gardens which was not a problem. Room was quiet.
  • Stayed: August 2012, traveled on business
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1  Thank hideho50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this reviewResponded November 12, 2012

Thank you for choosing Okura Garden Hotel(shanghai). We do appreciate that you like our hotel. Now if you join our Okura club(free of charge), you can use the gym for free. Once again thank you for choosing our hotel, we are expecting for your next stay.

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Reviewed October 6, 2012

if you can afford it make sure you upgrade to a larger room with a garden view. It's not too much extra probably around $20 day. The only concern we had with the room was the bed , it's a typical Japanese style bed, i.e. hard. The food in the Cafe was outstanding quite a range of buffet items and if it wasn't there they would try and make something for you.
The staff were fantastic, always willing to help and not looking for a tip. The Hotel is located in the French quarter and yes you can walk around Shanghai from this location. Just like any other new location your a visitor and it shows so watch your valuables and don't do anything stupid.

  • Stayed: September 2012, traveled as a couple
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Thank sandy_sandroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this reviewResponded October 27, 2012

Dear guest, thank you for choosing Okura Garden Hotel(shanghai) and thank you for giving us the comments here.
We are very glad to know you like our location, it will bring our guests great convenience to better understand the city.
We hope you will stay with us again.

Thanks with regards.

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Reviewed September 28, 2012

We hadn't realized this was such a grand hotel when we booked it on Expedia. Having been staying in mainly boutique hotels on our current trip, we had enerally steered clear of the bigger chain style places. However - we were really delighted to have a bit of luxury around us for the las few nights of our one month abroad. The staff were incredibly helpful and polite, the hotel is very clean, and the room (we had to upgrade to a deluxe in order to get a big bed, rather than twin beds - which was the only negative surprise) was spacious and well equipped. The bathroom was great / funny - as it had the flashest electronic toilet I have ever seen, but also a crazy bath with a window in to the bedroom and out over the city.

The only downside was no wifi in the rooms - had to go to the lobby for that.

Well located near a metro stop, and rot in the shopping district. Good massage places nearby (I went to Samos), and good bars and restaurants on a kind of groovy street two streets back - Jinxian Road.

As per all other comments - the breakfasts were impressive.

Great spot. We paid about $250NZD per night.

  • Stayed: September 2012, traveled as a couple
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Thank MJMCD67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this reviewResponded October 27, 2012

Dear guest, thank you for choosing Okura Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guest. Your compliment is the best reward of our hard work. We do hope you can choose our hotel again during your next visit to Shanghai.
Thanks with regards.

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