It is very rare to find a 5-star hotel that attained 6-star service quality. Service was professional, mature and staff were truly going all out to pamper. As the first time guest in this hotel, I was surprised that the front desk staff and concierge could remember me by my name. I was also surprised that staff took notice of a brief mentioned of my phone card issue and took it up as a mission to solve it for me. They first locate the nearest shop that can fit my phone card, volunteered to bring my card to the shop, fix it and return to me within 60 min. I was overwhelmed by the come from the heart attentiveness. Hotel ambient was elegantly charming and very comfortable. Breakfast was impressive, the spread was meticulously maintained at all time and food quality was very good. The reason I did not give a 5 star review is the room. It was slightly small by China standard. the sound proofing was poor. Overall, It was an exceptionally pleasant experience and stay. I will definitely like to come back to be pampered again. This hotel truly serve and manage from the HEART!
- Official Description (provided by the hotel):
- Positioned on the fringe of the dynamic new business district of Pudong, the Renaissance Shanghai Pudong Hotel is the ideal locale for business or pleasure. Located near Pudong’s Century Park, just five minutes from the Shanghai New International Expo Center, and a 15-minute walk from the Shanghai Science & Technology Museum (and Metro station, Line 2), 15 minutes walk to the Laya Plaza and Thumb Plaza, a collection lifestyle for leisure and entertainment. The hotel maintains a time-honored tradition in warm hospitality and is equipped for handling small to large scale events and banquets. Combined with the very latest in guest comforts, the hotel boasts a thoughtful blend of traditional Chinese decor and contemporary Western ambiance; it’s a truly modern hotel with a distinct flavor of old Shanghai: where East meets West and where tradition meets innovation in perfect harmony. ... more less
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- Also Known As:
- Renaissance Shanghai
- Shanghai Renaissance