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JW Marriott Hotel Shanghai at Tomorrow Square
Ranked #9 of 5,105 Hotels in Shanghai
Certificate of Excellence
JAKARTA
Level 6 Contributor
189 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 662 helpful votes
“Just OK”
Reviewed March 30, 2011

Hotel rates in Shanghai were higher than normal during the month of March 2011 due to some ongoing conference and exhibition. Hence I “downgraded” myself to the JW Marriott for my business trip. This is a business hotel located in downtown Shanghai. The hotel itself has been opened for > 10 years and as expected, is a bit long in the tooth.

Arriving

I booked an airport transfer from the hotel at quite an exhorbitant rate of RMB800 one way. An airport attendant was on hand to guide me to my so called “limo” which disappointingly turned out to be an ageing Mercedes C-Class. Upon arrival, a bell hop brought me first to the reception desk at 38th floor where there was a queue. Since I booked the club floor, I asked to check-in a the club lounge which was faster.


The Room

I booked the Executive Suite under promotion which consists of a living area and large working desk. The suite is kind of like a nice apartment but lacks any wow factor. The bathroom is a spacious en-suite, with a separate shower cubicle and a deep soaking tub with water jets. There is a nice view of the Shanghai skyline. The hotel also provides some modern amenities like Philips LCD TV and an iPod speaker. The bed was OK, not as good as the bed I have tried in other Marriott hotels. It’s supposed to be the Marriott Revive bed. Other than the TV and the iPod speaker, the other fittings and furniture are showing it’s age.


The Club Lounge and common areas.

My room rate includes executive club access at the 59th floor. The lounge is nice and has good selection of light meals, tibits and wine during the evening cocktail hour. The other meals served are breakfast and afternoon tea but the selection was quite pathetic, especially the afternoon tea, which are just some cookies and bread. The hotel has a nice sitting lounge at the lobby with good view of Shanghai. The café has a good breakfast buffet selection. Overall, this Marriott lacks the grandness of the other Marriotts I have stayed in.


Service

Service is slow most of time, requiring chasing to get things expedited. Waited 45 mins for a simple room-service meal and also for other things like house-keeping needs chasing. I have the impression this hotel doesn’t have a good staff-to-guest ratio. Also, requested for a cable to connect my laptop to the TV as we were having to made some presentation. Initially, the staff just said they don’t provide, but after I insisted, they managed to find a cable from their engineering department. Overall, service is well, OK but needs some pushing to get things done. Certainly room for improvement here.


Location

The hotel is next to office buildings, with only one expensive Chinese restaurant in the next building and an office tower with a small supermarket below in the vicinity. Nanjing road is reachable by walking, maybe about 10 mins. Overall, the location is not fantastic.



Conclusion

This hotel is a decent choice if one is staying for business and is worth a try if one doesn’t have high expectation and can get a good rate for it like in my case. I didn’t encounter any major problems but neither did I find anything that remotely impresses me. Given the hotel’s age and lack of wow factor, I think there are better choices elsewhere.

  • Stayed March 2011, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank BENLEE123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Treviso, Italy
Level 5 Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 19, 2011

There is not much to say. This hotel is simply what business men do expect. Rooms are silent and CLEAN. There is a good selection of restaurants; especially the cafe on the 38th floor at lobby level was an excelent solution for easy and light meals after a few days in the country. Pools are perfect; both the pool in the spa as well as the pool on rooftop that due to the season, I didn't have a chance to experience. Business facilities are at very good level. Staff is friendly and professional.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank lucaVenice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, North Carolina
Level 4 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 18, 2011

This hotel is a striking example of Marriott comfort, with a building and staff that are world class. We stayed 4 nights on the 56th floor of the hotel. The room was very quiet and it felt as if we were alone on that floor. Never a slamming door or loud noise.
The breakfast buffet, though spendy by "normal" standards, was large and seemed to have foods for every taste- Asian and Western. The concierge lounge is comfortable and also served a good breakfast buffet and evening drinks.
There are several resturants in the hotel, and the food we ate at the chinese resturant was good for our western tastes. The bar is upscale, and also very comfortable.
Two things should be noted- the views from anywhere in this hotel are spectacular. Even the front desk is set against a 36th floor view of the skyline. The hotel is set back into the center of Shanghai next to a large park, so The Bund and that part of town are not the view you get, but it's wonderful.
The Staff can direct you anywhere in the city and will encourage the use of Taxi's and private cars. We found the walk to the Bund, as well as the old town "Yuyuan" to be easy and safe for us, even as our first visit to Shanghai. You should decide for yourself of course.

  • Stayed December 2010, traveled as a couple
    • Value
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Helpful?
Thank gromets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, Uk
Level 5 Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 25, 2011

Very expensive (1980RMB/night), but a really impressive hotel. No complaints - shouldn't be at that price!

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank 5hreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beijing
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 25, 2010

Stayed Christmas weekend. Have been to the Grill a few times but never stayed in the hotel. It's solid stuff, great location, outstanding views (stayed on 51st floor), but the equipage had a few rough spots. The hot water kettle didn't work (the staff promptly replaced it), the remote control for the TV was a little spotty (it worked, but had to hit buttons multiple times), the concierge button on the phone was same--it worked but only after a few presses. The towels in the bathrooms were suprisingly thin for what's supposed to be Marriott top of the line. No rainforest shower head and variable temp water was also puzzling.

The service was excellent. Everyone extremely friendly and on the ball. the breakfast buffet was good, not excellent (nowhere near the Peace Hotel or Ritz-Carlton Pudong).

In sum, if you can get a good deal on price it's definitely worth it. But they will need to be renovating these rooms within the next couple of years to keep up with Shanghai's ever-growing pack of luxe hotels.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leemack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo
Level 5 Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 25, 2010

I stayed three nights in this hotel, mush say that my expectations were met , of a peaceful sleep and a luxury stay. Recommended for business travelers.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travel_liveit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 14, 2010

I was at a conference at the hotel for 3 days. The accommodation was good without being very special. The room was good - clean and tidy. Shame the shower kept moving from boiling hot to chilly; something that should NEVER happen. Breakfast in the main cafe was OK but very busy; staff coped .. just. Conference facilities were very good although I got lost on more than one occasions as the lift well for accommodation (65th floor+) was not the same as the list well to the ground. Conferences were on the 3rd floor. Overall OK but I am sure there are better.

  • Stayed October 2010, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
3 Thank Ken D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Shanghai at Tomorrow Square

Property: JW Marriott Hotel Shanghai at Tomorrow Square
Address: No.399 Nanjing West Road, Huangpu District, Shanghai 200003, China
Phone Number:
Location: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Shanghai
#9 Family Hotel in Shanghai
#12 Romantic Hotel in Shanghai
#13 Business Hotel in Shanghai
#150 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Shanghai at Tomorrow Square 5*
Number of rooms: 342
Official Description (provided by the hotel):
Standing at 60 stories high as one of the tallest hotels in downtown Puxi Shanghai, the international deluxe JW Marriott Hotel Shanghai overlooks People's Square and is within walking distance to the Bund, Xintiandi and the characteristic Nanjing Road Pedestrian Street. The well appointed hotel guest rooms and suites are located between the 41st to 59th floors, and offer magnificent city views. The rooms feature a flat-screen cable TV, mini bar, tea and coffee facilities, wired and wireless internet and safe deposit box. Spacious bathrooms are equipped with a separate shower cubical and power massage jets. The Executive Lounge located on the 59th floor provides a commanding city view, serving complimentary breakfast, all-day refreshments and evening cocktails.The hotel's restaurants and lounges are located from the 38th to 40th floor and offer spectacular views of the Shanghai skyline. JW's California Grill on the 40th floor captivates an inventive culinary experience that travels beyond taste. Contemporary, elegant and comfortable, Wan Hao Chinese restaurant on the 39th floor showcases fine traditional Cantonese cuisine and Shanghainese specialties. Marriott Cafe on the 38th floor features the best in international casual dining, serving elaborate buffets throughout the day, as well as an extensive a la carte menu.In addition, the hotel offers a total of 1,512 square metres of meeting and banquet space, a business centre, an executive lounge, a 24-hour health club, including an indoor and outdoor swimming pool. ... more   less 
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Also Known As:
Jw Marriott Hotel Shanghai
Marriott Shanghai
Shanghai Marriott
Jw Marriott Shanghai

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