Hotel rates in Shanghai were higher than normal during the month of March 2011 due to some ongoing conference and exhibition. Hence I “downgraded” myself to the JW Marriott for my business trip. This is a business hotel located in downtown Shanghai. The hotel itself has been opened for > 10 years and as expected, is a bit long in the tooth.
I booked an airport transfer from the hotel at quite an exhorbitant rate of RMB800 one way. An airport attendant was on hand to guide me to my so called “limo” which disappointingly turned out to be an ageing Mercedes C-Class. Upon arrival, a bell hop brought me first to the reception desk at 38th floor where there was a queue. Since I booked the club floor, I asked to check-in a the club lounge which was faster.
I booked the Executive Suite under promotion which consists of a living area and large working desk. The suite is kind of like a nice apartment but lacks any wow factor. The bathroom is a spacious en-suite, with a separate shower cubicle and a deep soaking tub with water jets. There is a nice view of the Shanghai skyline. The hotel also provides some modern amenities like Philips LCD TV and an iPod speaker. The bed was OK, not as good as the bed I have tried in other Marriott hotels. It’s supposed to be the Marriott Revive bed. Other than the TV and the iPod speaker, the other fittings and furniture are showing it’s age.
The Club Lounge and common areas.
My room rate includes executive club access at the 59th floor. The lounge is nice and has good selection of light meals, tibits and wine during the evening cocktail hour. The other meals served are breakfast and afternoon tea but the selection was quite pathetic, especially the afternoon tea, which are just some cookies and bread. The hotel has a nice sitting lounge at the lobby with good view of Shanghai. The café has a good breakfast buffet selection. Overall, this Marriott lacks the grandness of the other Marriotts I have stayed in.
Service is slow most of time, requiring chasing to get things expedited. Waited 45 mins for a simple room-service meal and also for other things like house-keeping needs chasing. I have the impression this hotel doesn’t have a good staff-to-guest ratio. Also, requested for a cable to connect my laptop to the TV as we were having to made some presentation. Initially, the staff just said they don’t provide, but after I insisted, they managed to find a cable from their engineering department. Overall, service is well, OK but needs some pushing to get things done. Certainly room for improvement here.
The hotel is next to office buildings, with only one expensive Chinese restaurant in the next building and an office tower with a small supermarket below in the vicinity. Nanjing road is reachable by walking, maybe about 10 mins. Overall, the location is not fantastic.
This hotel is a decent choice if one is staying for business and is worth a try if one doesn’t have high expectation and can get a good rate for it like in my case. I didn’t encounter any major problems but neither did I find anything that remotely impresses me. Given the hotel’s age and lack of wow factor, I think there are better choices elsewhere.
- Official Description (provided by the hotel):
- Standing at 60 stories high as one of the tallest hotels in downtown Puxi Shanghai, the international deluxe JW Marriott Hotel Shanghai overlooks People's Square and is within walking distance to the Bund, Xintiandi and the characteristic Nanjing Road Pedestrian Street. The well appointed hotel guest rooms and suites are located between the 41st to 59th floors, and offer magnificent city views. The rooms feature a flat-screen cable TV, mini bar, tea and coffee facilities, wired and wireless internet and safe deposit box. Spacious bathrooms are equipped with a separate shower cubical and power massage jets. The Executive Lounge located on the 59th floor provides a commanding city view, serving complimentary breakfast, all-day refreshments and evening cocktails.The hotel's restaurants and lounges are located from the 38th to 40th floor and offer spectacular views of the Shanghai skyline. JW's California Grill on the 40th floor captivates an inventive culinary experience that travels beyond taste. Contemporary, elegant and comfortable, Wan Hao Chinese restaurant on the 39th floor showcases fine traditional Cantonese cuisine and Shanghainese specialties. Marriott Cafe on the 38th floor features the best in international casual dining, serving elaborate buffets throughout the day, as well as an extensive a la carte menu.In addition, the hotel offers a total of 1,512 square metres of meeting and banquet space, a business centre, an executive lounge, a 24-hour health club, including an indoor and outdoor swimming pool. ... more less
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- Also Known As:
- Jw Marriott Hotel Shanghai
- Marriott Shanghai
- Shanghai Marriott
- Jw Marriott Shanghai