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“It was ok but could be better”

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Courtyard Shanghai-Pudong
Ranked #42 of 5,205 Hotels in Shanghai
Certificate of Excellence
Reviewed November 15, 2012 via mobile

I am currently still staying int the hotel but decided to do a review as we checked in about 5 days ago. I read all about the nice renovated rooms with glass and all but our room was on the seventh floor and it definitely does not look renovated to me. My husband is a Marriott member not sure what tier but he had stayed 2 wks at Marriott Beijing before. The room though a bit old and all was pretty complete but we are just a tad disappointed the room is not renovated. Even as we speak I can hear the sound of renovation which is quite annoying as I am staying in the room today as the weather is wet. The greeters at the hotel lobby always open the door for you and are very polite, the staff at reception not as good as they don't wear a smile but can still approach them for info. The breakfast is ok with continental breakfast, dimsum, a small Japanese selection, the fruit juices are hidden in one small corner and I missed them the first few days. The wait staff average but there is one particular young man who wears a jacket with specs who stood out. He was very attentive to guest needs and even can give little info about shanghai as it was not busy in the late morning like 9 plus, his service is excellent. Ordered room service and the food is mediocre ( had fettuccini ), restaurants at 96 mall next to the hotel had pretty good food though. Location wise was good, 10 mins walk to century ave station which had 3 or 4 metro lines so you can get around easily . Newspaper was given first 2 days then no more so I wandered what happen. Hotel overall ok but be sure to check if renovation is going on as that can be very disturbing.

  • Stayed: November 2012
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Thank TeoLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shacy, Public Relations Manager at Courtyard Shanghai-Pudong, responded to this reviewResponded November 26, 2012

Thank you for your stay and comments! As you mentioned about room type, half number of room renovated few years ago and the rest part renovated in 2011, your favorite room might be our premier or executive room, we are looking forward to your next stay at that new room and have a different stay experience here! We are so grateful for your kinds words on our team and each service area. These positive remarks provide the strongest incentive for us to keep refining our services.

Once again, thank you for your continued patronage. We will be most delighted to welcome you again to Courtyard by Marriott Shanghai Pudong

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352 - 358 of 646 reviews

Reviewed November 5, 2012

The hotel is about a 10 minute walk to the green line subway train. The trains costs 50y (which is about 50 cents). The hotel staff is very exceptional to your needs. Always greeting as you leave and return. Rooms are very spacious. It's one stop away from the underground market. Will stay here for sure when I return to Shanghai.

  • Stayed: October 2012, traveled with friends
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Thank Delilah19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shacy, Public Relations Manager at Courtyard Shanghai-Pudong, responded to this reviewResponded November 14, 2012

Thank you so much for your comments after your stay here! Thanks for your detail points on us! We feel so glad you're satisfied with our facilities and service during your stay! Your great words will encourage us do it better! We are looking forward to your continus reservation in our hotel.

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Reviewed October 24, 2012

If you are a Marriott Rewards member, especially Gold or Platinum, stay here! Upgrades and access to Executive Lounge are worth the stay... Free food and drink! Located near old Shanghai railroad station this 30 floor hotel is minutes by cheap cab from anywhere and close to Metro. Staff is all bilingual and anxious to please.

Room Tip: Ask for a high floor to enjoy the skyline views.
See more room tips
  • Stayed: October 2012, traveled as a couple
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1  Thank Cameron06820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shacy, Public Relations Manager at Courtyard Shanghai-Pudong, responded to this reviewResponded November 14, 2012

Thank you so much for your comments after your stay here! Thanks for your detail points on us! Your great words will encourage us do it better! We are looking forward to your continus reservation in our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

I was staying in the hotel from 1-4 Sep 2012.

1. I have reserved a king-size bed room and was confirmed, but was told not available during check-in.
2. The mattress is too hard for me.
3. The entrance is facing the side road, hence took me some time to find.
4. On 3 Sep, my entire floor was flooded when I returned from work. I was told there was a burst pipe. It was chaotic and I found my stuff misplaced and missing after the hotel stuff changed my room to a non-flooded floor.
5. Security of my personal belonging was breached as staff opened my bag (in my absence) to squeeze my working clothes (ironed) in.
6. No sincere apology after all these incidents.
7. No wifi in room.
8. Location wise, it is pretty convenient

  • Stayed: September 2012, traveled on business
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1  Thank Jackmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shacy, Public Relations Manager at Courtyard Shanghai-Pudong, responded to this reviewResponded November 14, 2012

Thanks for your comments after your recent stay at our hotel!

We would like to extend our sincerest apologies for any inconvenience we may have caused you. Your overall opinions are useful to us and help us to improve hotel service and make more guest satisfied. We are looking forward to your continus coming to our hotel. We will certainly try our very best to make sure your next stay is an enjoyable one.

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Reviewed October 8, 2012

Getting into the hotel after being at another Marriot I knew what to expect (more or less) but the welcome was very friendly and continued with a complimentary drink, free room upgrade (Im only a "Silver" member) and some fruits & water which waited in my room. The location was'nt that good if you need the metro or if you'de like to walk somewhere.Nevertheless, It's not far away (by taxi) to the opposite side of the Bund (Wai Tan) which I think is nicer than the opposite over-visited side.
Right outside the hotel there is a fairly cheap massage that might look sleazy at first but was quite good.

  • Stayed: October 2012, traveled solo
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Thank Elid01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shacy, Public Relations Manager at Courtyard Shanghai-Pudong, responded to this reviewResponded November 14, 2012

Thank you so much for your comments after your stay here! Its our greatest pleasure to delight our guests! We are glad you're satisfied with our service for you during your stay! Your great words will encourage us do it better!

We are looking forward to your continus reservation in our hotel. We will certainly try our very best to make sure your next stay is an enjoyable one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2012

We stayed here twice during our China tour and found it to be a very friendly hotel. The staff were excellent and always had smiles and were very helpful.
The rooms we had were very clean and comfortable and quite large. There is tea and coffee making which is replemished every day. It even has an iron and board for any clothes that get creased.
Breakfast was excellent and very varied.
We ate here in the evening on several occasions and it was always very good. We especially enjoyed the buffet on a Saturday evening and would recommend you try it.
The hotel is well situated close to the metro.
We would definately stay here again and can't recommend it highly enough.

  • Stayed: September 2012, traveled with family
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Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shacy, Public Relations Manager at Courtyard Shanghai-Pudong, responded to this reviewResponded September 28, 2012

Thank you so much for your comments after your stay here! Its our greatest pleasure to delight our guests! We are glad you're satisfied with our service for you during your stay! Your great words will encourage us do it better!

We are looking forward to your continus reservation in our hotel. We will certainly try our very best to make sure your next stay is an enjoyable one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2012

We were booked into hotel as part of our China tour. It was a comfortable hotel with friendly staff. Although it is in the business sector of the city, there are good facilities nearby. Easy access to Metro, which takes you the Bund in 10mins. Breakfast was very good, variety and once again very good service.

Stayed: August 2012, traveled as a couple
Thank Jjdcjdbjdajd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shacy, Public Relations Manager at Courtyard Shanghai-Pudong, responded to this reviewResponded September 28, 2012

Thank you so much for your comments after your stay here! Its our greatest pleasure to delight our guests! We are glad you're satisfied with our service for you during your stay! Your great words will encourage us do it better!

We are looking forward to your continus reservation in our hotel. We will certainly try our very best to make sure your next stay is an enjoyable one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Shanghai-Pudong

Address: No.838, Dongfang Rd, Pudong Dist, Shanghai 200122, China
Phone Number:
Location: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#41 Business Hotel in Shanghai
#42 Luxury Hotel in Shanghai
#55 Best Value Hotel in Shanghai
Price Range: $87 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Shanghai-Pudong 4*
Number of rooms: 323
Official Description (provided by the hotel):
The Courtyard by Marriott Shanghai Pudong is a classy yet contemporary business hotel located in the business district of Shanghai Pudong, located at the main intersection in Pudong with easy access to the business centers of both Shanghai Puxi and Shanghai Pudong, only 5 minutes walk to the Century Avenue Station of Metro Line 2, 4, 6 and 9. This up market 4 star, 323 rooms Full Service hotel offers customers 3 F&B outlets plus extended meeting & banquet facilities of more than 1000 square meter. It's newly created premier and executive level rooms together with its new state of the art executive level Club Lounge will be a welcoming experience for both the international and domestic business traveler in the heart of Shanghai. ... more   less 
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Also Known As:
Courtyard By Marriott Shanghai Pudong Hotel Shanghai
Courtyard Shanghai Pudong
Shanghai Courtyard

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