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“business/ tourist trip”

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Novotel Shanghai Atlantis
Ranked #47 of 5,112 Hotels in Shanghai
Certificate of Excellence
Reviewed April 22, 2013

very good location about 5-10 mins walk to Pudong Avenue Metro station line 4.
quiet room with good ventilation/air cond. floor 39
nice swimming pool with jacuzzi.
tasty breakfast/ american-english/ keep us running for a while.
multi nation staff at reception desk very helpfull
internet working very well except those blocked in china like google/tube ect

generally only one bad thing i have discoverd after all may stay on the departure day -----the little deposit safe numeric lock in the room was not mounted at all so anyone could take the box of what may be 5 kilos..............funny

  • Stayed: April 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank zorbaWarsaw_Poland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy C, Public Relations Manager at Novotel Shanghai Atlantis, responded to this reviewResponded May 7, 2013

Dear Guest,

Warmest greeting from Novotel Shanghai Atlantis!

Thank you very much for having taken the time to share with us your impressions about our hotel and our service.

It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest.

I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and attitude will definitely motivate them to go the extra mile in assisting guests whenever and wherever possible.

Once again, thank you for your great support to Novotel Shanghai Atlantis! It is always a pleasure for us to be at your service and we all look forward to having the opportunity of welcoming you back to Novotel Shanghai Atlantis the next time your travels bring you this way.

With my very best regards,

Francis Goh
General Manager
Novotel Shanghai Atlantis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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265 - 271 of 866 reviews

Reviewed April 21, 2013

Hotel was fine and good value for money. My only complaint was the service level in your business centre as the attendant was not able to advise what the international access code was dialing out of China.

  • Stayed: April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank DC6264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy C, Public Relations Manager at Novotel Shanghai Atlantis, responded to this reviewResponded May 7, 2013

Dear Guest,

Warmest greeting from Novotel Shanghai Atlantis!

Thank you very much for having taken the time to share with us your comments about our hotel and our service.

It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest.

I have hereby copied this email to my Departmental Managers for their immediate actions and for all their staff concerned.

I would once again thank you and really appreciate your kind support to us, and I would like to welcome you back to Novotel Shanghai Atlantis and ensure you have a more pleasant stay in future.



With my very best regards,

Francis Goh
General Manager
Novotel Shanghai Atlantis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

very kind enough to smile me at check in
clean room
but shower room didn't drain water well
so i picked up drain cover .
The cover was so sharp to hurt my finger.
check out time i told that & showed my finger.
the man said only "i will tell house keeping team" and that's all
After that concierge pick up one taxi between 5 or 6 taxies.
very old & dented taxi drive very high speed till airport.
I'm very frightened during journey...m.m

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank kdc8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy C, Public Relations Manager at Novotel Shanghai Atlantis, responded to this reviewResponded May 7, 2013

Dear Guest,

Warmest greeting from Novotel Shanghai Atlantis!

Thank you very much for having taken the time to share with us your comments about our hotel and our service.

It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest.

I have hereby copied this email to my Departmental Managers for their immediate actions and for all their staff concerned.

I would once again thank you and really appreciate your kind support to us, and I would like to welcome you back to Novotel Shanghai Atlantis and ensure you have a more pleasant stay in future.



With my very best regards,

Francis Goh
General Manager
Novotel Shanghai Atlantis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013 via mobile

Had a really good 4 night stay here. 40 mins from Pudong Airport by taxi, great view in high floor room overlooking Pudong skyline. Room clean, non-smoking. Friendly staff with specially appointed Guest Relation Managers to liaise with guests over sights, advice and generally how stay is going. Century Ave metro about 10-15 mins walk gives quick access to main Shanghai sights. Other Metro option closer for other stations. Good buffet breakfast. Cafe option in foyer for coffee / cake etc or lighter meals rather than main restaurant.

Downside - price of drinks in bar and restaurant.

Overall well recommended, good value for money if happy not to be in exact middle if Shanghai.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SaintPat1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy C, Public Relations Manager at Novotel Shanghai Atlantis, responded to this reviewResponded May 7, 2013

Dear Guest,

Warmest greeting from Novotel Shanghai Atlantis!

Thank you very much for having taken the time to share with us your impressions about our hotel and our service.

It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest.

I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and attitude will definitely motivate them to go the extra mile in assisting guests whenever and wherever possible.

Once again, thank you for your great support to Novotel Shanghai Atlantis! It is always a pleasure for us to be at your service and we all look forward to having the opportunity of welcoming you back to Novotel Shanghai Atlantis the next time your travels bring you this way.

With my very best regards,

Francis Goh
General Manager
Novotel Shanghai Atlantis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

Stayed for 3 nights for a convention, the hotel staff was great for requests. They always provide excellent service whatever they can provide. Location was nice also. We have a nice view of the Shanghai skyline at the 35th floor. Food was also OK.
Be an Accor member and be prepared to be pampered!

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank djtravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy C, Public Relations Manager at Novotel Shanghai Atlantis, responded to this reviewResponded May 7, 2013

Dear Guest,

Warmest greeting from Novotel Shanghai Atlantis!

Thank you very much for having taken the time to share with us your impressions about our hotel and our service.

It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest.

I was delighted to read that you had a pleasant stay at our hotel and particularly appreciated the friendliness and assistance of our staff. Your acknowledgement of our staff service and attitude will definitely motivate them to go the extra mile in assisting guests whenever and wherever possible.

Once again, thank you for your great support to Novotel Shanghai Atlantis! It is always a pleasure for us to be at your service and we all look forward to having the opportunity of welcoming you back to Novotel Shanghai Atlantis the next time your travels bring you this way.

With my very best regards,

Francis Goh
General Manager
Novotel Shanghai Atlantis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

Actually I stay in this Hotel since years due to its not far from my office and subway. Its rated 4 Star and this is also what you get.
The staff is very friendly and normally u not get any problem with them. If something happnes, do not hesitate to ask for the Cheff of them. Normally every problem is than fast solved.
Since the rooms, lobby and second floor been renovated its a nice place for the money you spend.
The rooms have now quite big showers with nice window to the sleeping room. Its fun to see the skyline of Pudong during your shower. Of course you can also close the window easily. The bed is very comfortable, which is typical at 4 star and higher hotel of Accor group.
Everywhere you can enjoy free Wifi, which is great.
I really like the Atlantis Burger and enjoy also the Lounge at 48th floor with great view to downtown Pudong.
A tip, which is used also by Chinese, is the seafood buffet at 50th floor at Arch rotating restaurant, where you get good quality food for reasonable price with great view.
Small restaurants you can easily find oposite to the Hotel. Not far away (parallel rightside to Pudong Da Dao) from Hotel is also a small bar street (Chang Yi Lu).

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank Kompuffu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

we stayed here in a nice room with a great view. it was so close to everything and the staff were very helpful with everything. I would stay here again as it is the best we found for the price. get a foot rub next door after walking around all day

  • Stayed: April 2012, traveled with friends
    • Value
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Thank vancouverluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Shanghai Atlantis

Address: No.728 Pudong Avenue, Shanghai 200120, China
Phone Number:
Location: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Best Value Hotel in Shanghai
#39 Family Hotel in Shanghai
#47 Luxury Hotel in Shanghai
#58 Romantic Hotel in Shanghai
#94 Business Hotel in Shanghai
Price Range: $78 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Shanghai Atlantis 4*
Number of rooms: 303
Official Description (provided by the hotel):
The Novotel Atlantis Shanghai is a 4 star international hotel in the heart of Pudong Lujiazui, the financial centre of Shanghai. The first choice for a business trip, the Novotel is 7-minutes walk away from the metro, close to the Shanghai Exhibition Centre and offers conference facilities up to 150 people.Ideal for a break in this cosmopolitan city, the hotel is a short drive from the Bund waterfront and legendary shopping along Nanjing Road. Enjoy a choice of four restaurants and a bar, an indoor swimming pool, jacuzzi and fitness centre. Free WiFi throughout the hotel. Onsite parking is available. ... more   less 
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Also Known As:
Novotel Atlantis Shanghai Hotel Shanghai
Accor Atlantis Shanghai
Novotel Shanghai
Shanghai Novotel

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