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All reviewswashing machineliving roomrooms are big and cleanwest nanjing roadserviced apartmentsmall kitchenhome away from homemetro stationwalking distanceexcellent locationgreat roomhouse keepingperfect staytrain ticketshotel roomconvenience storebusiness trip
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Reviewed June 23, 2017

The arrival experience was seamless, the room spacious and had everything and more that I required. Internet is reliable and fast, food options are tasty and good value. The location was very central for my needs with lots of restaurants and bars in walking distance, alternatively the metro is also less than a five minute walk away. I really feel this is a hidden gen of Shanghai.

  • Stayed: June 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank HannahParkerWebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Constance_Schrader, General Manager at THE ONE Executive Suites Shanghai managed by Kempinski, responded to this reviewResponded June 27, 2017

​Dear ​Mrs. HannahParkerWebb,

Thank you for writing a review about your experience with us at THE ONE Executive Suites managed by Kempinski on Tripadvisor.

It is a delight to read that we have been able to exceed your expectations, especially with our spacious rooms. Through providing facilities which enable you to stay also a longer period of time, such as a kitchenette, a washing machine or a separate living and bedroom, you may enjoy the utmost comfort and the needed relaxation, while staying at the heart of this vibrant city at the same time.

We are also happy that you took advantage of the many different restaurants and bars by which we are surrounded. As you also mentioned, the subway station West Nanjing Road is just a few meters away. Through being located in the very heart of the city you may enjoy its full variety and its many facets which make Shanghai a truly unique city.

Dear Mrs. HannahParkerWebb, we thank you once again for your wonderful review, we are already looking forward to welcome you back at your home in Shanghai.

With best regards,

Constance Schrader
General Manager THE ONE Executive Suites managed by Kempinski- Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2017

Always love to stay in The one executive suites staff are great and welcoming and helping. Cleanliness is great.
Rate was little high but it will worth money, location is also great at least for me.
Thanks

Stayed: June 2017, traveled on business
Review collected in partnership with this hotel
Thank rashidm17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Constance_Schrader, General Manager at THE ONE Executive Suites Shanghai managed by Kempinski, responded to this reviewResponded June 21, 2017

Dear Mr. rashidm17,

Thank you for being one of our loyal guests and for sharing your experiences at THE ONE Executive Suites managed by Kempinski with us and other travelers on Tripadvisor.

We are very delighted about your compliments and especially by mentioning our passionate team members who provide indeed an exceptional helping and welcoming performance, not leaving any wishes or desires of our most valued guests unattended.

As you so rightly mentioned our location is indeed one of our top advantages and valued by all our business and leisure travelers. Through being located directly in the city centre between People's Square and West Nanjing Road Station allows you to get around in the easiest and most convenient way.

Furthermore I would like to thank you for your comment regarding our room rate. As we are one of the top rated Luxury service hotels residence in Shanghai and being located in downtown all our charges are in accordance with the market. Also during your stay period was a peak time, where many fairs took place in Shanghai, so that the room rates might increase slightly. Please do not hesitate before planning your next trip to directly contact our reservation department or visit our website guaranteeing the best available rates.

Dear Mr. rashidm17, we are already looking forward to welcome you back soon and wish you all the best in the meantime.

With best regards,

Constance Schrader
General Manager THE ONE Executive Suites managed by Kempinski- Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2017

I had a great experience staying 9 nights at The One. The hotel offers a very private and familiar atmosphere which makes it special.
The staff is outstanding. Emphasizing the german speaking staff around Lukas, Anabel and Thomas, who have been superb, showing recognition, professionalism and a warm welcome feeling every day. Also the restaurant staff was always courteous and did a great service.
You always feel like an appreciated guest. The quality and choice of the food was also perfect.
The suites a very spacious and modern furnished - the best option for a longer stay in Shanghai.
Overall a wonderful and excellent experience, I would definitely choose this hotel again when coming back to Shanghai.

Stayed: June 2017, traveled on business
Review collected in partnership with this hotel
Thank patrick130292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Constance_Schrader, General Manager at THE ONE Executive Suites Shanghai managed by Kempinski, responded to this reviewResponded June 21, 2017

Dear Mr. patrick130292,

Thank you for sharing your remarkable experience with us at THE ONE Executive Suites managed by Kempinski in Shanghai.

It is an honor for us that we created such an outstanding stay for you. It is my pleasure to pass your compliments especially to Lukas, Anabel and Thomas as they enchant our most valued guests with their cordial passion and professionalism. Beside them, our entire dedicated team does never hesitate to go beyond the line to create a true memory through a beautiful performance combined with profound knowledge.

We also would like to thank you for your recognition of our IEins Bistro and Lounge. Our German Chef and his team are always eager to create a delightful indulgence for you by combining western and asian cuisine tailored to your very individual taste. After a long day, you do not need to take all the way to a restaurant outside but enjoy an individual lunch or dinner in a warm and comfortable atmosphere just a few floors down.

As you also highlighted in your review our spacious suites are all equipped for staying a longer period of time through being divided in a separate living and bedroom, by providing a kitchenette, a washing machine or your own WiFi-router. Through this way you may enjoy the needed privacy and release after a blissful day in this metropolitan city without being away from the city centre.

Dear Mr. patrick130292, I am very happy to share your wonderful compliments with the team and we hope to get the opportunity to welcome you back at your sanctuary in Shanghai.

With best regards,

Constance Schrader
General Manager THE ONE Executive Suites managed by Kempinski- Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2017

DND sign turns off after a while if you take out the key of your room. Shower gets flooded. Breakfast gets repetitive. Extremely cold restaurant/lounge. Old gym equipment. Good location. Reasonably priced.

Stayed: June 2017, traveled on business
Review collected in partnership with this hotel
Thank Francisco E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Constance_Schrader, General Manager at THE ONE Executive Suites Shanghai managed by Kempinski, responded to this reviewResponded June 21, 2017

Dear Mr. Francisco E.,

Thank you for taking your time to share your recent experience about your 2 week stay with us at THE ONE Executive Suites managed by Kempinski.

​First of all, it is a pleasure that you appreciated our location, which is indeed one of our top advantages and valued by our most valued guests. Through being located directly in the heart of the city makes it very convenient to reach any location in the easiest way.

At the same time I appreciate your constructive feedback regarding our facilities, nowadays most hotels emphasize to create an eco-friendly environment, such as power control for which the room card must remain in the device. Naturally the electrical power is going to be switched off automatically after removing the card from the power station, so as the Do not disturb- sign. Please accept my apology that this system was inconvenient for you.

It would have been great to learn about your other concerns during your 2 week stay so that we would have been able to act immediately correct the same for your convenience.

Our IEins Bistro& Lounge provides a variety of international and local delights on our international breakfast buffet using only the freshest ingredients. I am sorry to hear, that the choice was to monotonous for you, please do not hesitate to contact our dedicated team next time, for special wishes or requests as they never hesitate to go beyond the line to prepare dishes just according to your very individual preference.

As you frequented our Eins Bistro & Lounge daily from morning till evening we would have been more than happy to adjust the temperature controls for you to ensure your while working the environment is comfortable.

Thank you for your feedback regarding our gym equipment. Although the gym is within the property it is operated by "Tera Wellness" company where our most valued guest may enjoy all facilities and other offers such as different fitness classes without any charges. As we take your comment very serious we already got in contact with the company about future improvements regarding the facilities.

Dear Mr. Francisco E., please accept my sincere apology that your experience was not according to your expectations. If you like to share further comments please do not hesitate to contact me directly via constance.schrader@kempinski.com. I would be more than happy to hear from you.

In the meantime I wish you all the best and the entire team hopes to get the chance to welcome you back again.

With best regards,

Constance Schrader
General Manager THE ONE Executive Suites managed by Kempinski- Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2017

Good location, good service, good staff, excellent management, good food, meeting room well organized, maintenance is good and hope that it will be kept at that level or higher, will recommend to friends and family as well as to business partners

Room Tip: Deluxe room are excellent
Stayed: May 2017, traveled on business
Review collected in partnership with this hotel
Thank ariel p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Constance_Schrader, General Manager at THE ONE Executive Suites Shanghai managed by Kempinski, responded to this reviewResponded May 31, 2017

Dear Mr. ariel p,

Thank you for sharing your great experience with us at THE ONE Executive Suites managed by Kempinski.

On behalf of the entire team I would like to thank you for being one of our most loyal guests and it is a great honor for us to receive such nice compliments.

Feedback like yours show us even more how to create an ever lasting memory through well maintained facilities in combination with an excellent and cordial service. It is only possible because of my amazing team, who everyday look for opportunities to ensure your comfort. By changing a first time traveler into a regular guests, it is a great opportunity to build up a personalized relationship knowing exactly the preferences and wishes of our most valued guests. More so through delivering this service, you may also feel more at home at your sanctuary in the heart of Shanghai.

Dear Mr. ariel p, we are already looking very much forward to welcome you back at your home in Shanghai.

With best regards,

Constance Schrader
General Manager THE ONE Executive Suites managed by Kempinski- Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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