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THE ONE Executive Suites managed by Kempinski-Shanghai
Ranked #54 of 5,206 Hotels in Shanghai
Certificate of Excellence
Reviewed January 15, 2014

The hotel is well maintained. We stayed in a studio suite. The room is big, equipped with a kitchenette, washing machine and fridge. It has a separate shower and toilet. The closet is a bit small though as we need more space to hang our winter coats. Housekeeping was done everyday. Our room is a corner suite and it is facing the expressway and some residential buildings. The location is good. It is just mins walk to metro, Nanjing West Station. There are a lot of malls along Nanjing West road too.

Room Tip: Request for high floor.
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  • Stayed: January 2014, traveled as a couple
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Thank maythamhuimei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherryx921, Public Relations Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this reviewResponded January 19, 2014

Dear Maythamhuimei,

Thank you for taking time to post your comments on Trip advisor and it is our pleasure to receive such nice compliment on our hotel for the guest room and location. We are indeed fortunate to have a wonderful central location in the city center next to People’s Square, with a variety of great shopping and entertainment places around, as well as easy subway access to all parts of the city. We do hope we will have another opportunity to welcome you back again in Shanghai.

Best regards,
The entire team of THE ONE Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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266 - 272 of 387 reviews

Reviewed January 6, 2014

This hotel is very good for a number of reasons...the décor is clean and contemporary, the sheets, pillows and mattress are very comfortable...breakfast is limited and simple..but very good...especially the homemade marmalades, the shower drenches you...the room is spacious and much better than most hotels, everything is very clean, and you can get a great rate on this hotel if you look......lots of reasons this is a very good hotel...

This hotel is excellent for 1 reason....the worst part about traveling in China in the winter is hotels commonly use centralized heat...meaning the air con does not turn on...and if you do try..you end up even hotter, and dried out like a prune...your only option is to open the windows and breathe in pollution all night...however, this hotels air con works in the winter...and it is excellent

lots of good hotels in shanghai at this price range...but The One stands out

  • Stayed: January 2014, traveled on business
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Thank DSTSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherryx921, Public Relations Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this reviewResponded January 8, 2014

Thank you for taking the time to share your nice experience with us on Trip Advisor.
We are pleased that our spacious guest room and facilities exceeded your expectation and you enjoyed your stay with us. Regarding the breakfast, our concept is to provide a continental healthy breakfast and cooking according to guest order. For our AC system, thank you very much for the compliments, as we do here a decentralized system and each guest can adjust the AC individually.

We are looking forward to welcome you back in Shanghai!

Best regards,
The entire team of THE ONE Shanghai

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Reviewed January 3, 2014

I would say that this is a perfect location for a stay in the city. 15 minute walk to the bund & five minutes to the metro station.

The rooms themselves consist of a living room with small kitchenette, huge bathroom with separate shower, bath and WC, very large closet and a nice size bedroom. There's loads of storage and it's very comfortable.

The kitchen has a large fridge, washing machine, combi microwave, toaster and a 1 ring electric hob.

The location is great for sightseeing.

Happy to answer any questions about getting around, particularly airport transfers and tours.

Stayed: December 2013, traveled as a couple
Thank Ashley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherryx921, Public Relations Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this reviewResponded January 5, 2014

Dear Awj,

It is always our pleasure to receive such nice compliment on our hotel/residences for the guest room as well as location and our services. We are glad that you had a wonderful experience and we appreciate your recommendation of THE ONE Shanghai, looking forward to welcome you back on your next visit to Shanghai.

With best regards,
The Entire Team of THE ONE Shanghai

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Reviewed December 16, 2013 via mobile

rooms are good, living room with small kitchen and bedroom has great view of city (corner rooms).
bath tub with outside view is + point
breakfast is sufficient with choice breads.
located in downtown, close to nanjing pedestrian area, close to metro statiom ( abt 7 mins walk).

overall, good hotel.

Stayed: December 2013, traveled on business
Thank Lagisetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherryx921, Public Relations Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this reviewResponded December 16, 2013

Dear Lagisetti,
It is always our pleasure to receive such nice compliment on our hotel for the guest room as well as service and location. We are glad that you had a wonderful experience and we appreciate your recommendation of THE ONE Shanghai as the hotel to stay, look forward to welcome you back on your next visit to Shanghai.

With best regards,
The Entire Team of THE ONE Shanghai

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Reviewed December 13, 2013

We liked this place but the location lets it down. The room was nice and fairly spacious, the breakfast was nice and varied but the trek to the centre and especially the Bund was a bit far.

The check in staff are a bit stiff and not friendly, but the restaurant staff were very nice.

  • Stayed: November 2013, traveled as a couple
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Thank JamesOwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherryx921, Public Relations Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this reviewResponded December 16, 2013

Dear JamesOwen,
Thank you for taking the time to share your feedback on Trip Advisor for your recent stay with us. We are very happy that you had a pleasant stay and enjoyed our hotel rooms as well as our breakfast.
Regarding for the reception staff service, we appreciate your valuable comments and it was shared with our Front Office department. It is always our goal to serve the guests well and we will pay more attention on service training to provide assistance whenever the guest may need.
We look forward to the opportunity of welcoming you again for your next trip in Shanghai.

Best regards,
The entire team of THE ONE Shanghai

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Reviewed November 17, 2013

The hotel is located 7 minutes by walk from metro station. Staff was very helpful and welcoming. Breakfast was not very variable but chef could cook whatever you ask, very nice. Well equipped and furnited room with nice view on the city. Very quite room. All kitchen facilities in the room. Food shops, restaurants and shopping mall near the hotel.

Room Tip: We were on the 24th floor. The view was wonderful.
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  • Stayed: December 2012, traveled on business
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Thank Egor U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherryx921, Public Relations Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this reviewResponded November 19, 2013

Dear Egor U,
Thank you very much for your wonderful review. We are delighted that you enjoyed the stay with THE ONE and hope to see you again in the near future.

Regarding on breakfast, our concept is to provide a continental healthy breakfast and cooking according to your order. This concept is not only for breakfast but also for lunch and dinner cause we do have guest staying with us for over two weeks. Our aim is to provide the best service and a home-style atmosphere.

Best regards,
The entire team of THE ONE Shanghai

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Reviewed November 10, 2013

Stayed last year in May 2012 and was still in the re-opening phase. I returned this month to Shanghai and thought lets go back to Kempinski and wow - they improved a lot. Beds are still very very comfortable, room is clean and the receptionist can speak good english.

Finally they took over the restaurant which was outsourced last year and I could not have a real dinner but now - what a great atmosphere and a nice menu as well an European breakfast with some Asia dishes they are now offering. I was also impressed how fast the construction next to them grew and assuming it will take another month. This area will be the next hot-spot around Nanjing Road with a lot of shopping and dining areas.

Room Tip: higher floor
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  • Stayed: November 2013, traveled on business
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Thank burgundy242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherryx921, Public Relations Manager at THE ONE Executive Suites managed by Kempinski-Shanghai, responded to this reviewResponded November 13, 2013

Dear burgundy242,

Many thanks for sharing your wonderful comments with us on TripAdvisor.com and thank you for your continual attention on THE ONE! We are delighted to know that you had an excellent stay and especially enjoyed F&B service here. We look forward to welcoming you back again soon for another Shanghai visit!

With best regards,
The entire team of THE ONE Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about THE ONE Executive Suites managed by Kempinski-Shanghai

Address: No.601 Fengyang Road, Shanghai 200041, China
Location: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 5,206 Hotels in Shanghai
Price Range: $147 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — THE ONE Executive Suites managed by Kempinski-Shanghai 4.5*
Number of rooms: 244
Official Description (provided by the hotel):
Located in the Jing’an District of Shanghai, THE ONE is the perfect spot to explore the city’s cultural heritage. Just steps from a multitude of shopping outlets, restaurants and bars and only a short drive away from landmarks, its ideal location affords guests easy access to the city’s major commercial and recreational areas, allowing them to enjoy the bustling metropolis of Shanghai ... more   less 
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