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“The worst food and even worse SERVICE - if that was possible!”

The House of Roosevelt
Ranked #74 of 17,048 Restaurants in Shanghai
Certificate of Excellence
More restaurant details
Restaurant details
Good for: Scenic view
Dining options: Breakfast, Late Night, Outdoor Seating, Reservations
Neighborhood: The Bund
Description: The House of Roosevelt is a stylish lifestyle establishment featuring premium wines and gourmet foods.
Reviewed September 27, 2012

As an expat living in Shanghai for the past four years, we've seen and experienced what we called Shang-highs and Shang-lows. Tonight, we hit the lowest of Shang-lows of our restaurant experience in four years. We went to the The House of Roosevelt on the Bund for a nice evening out for food and drinks and it was everything but nice. We got to the rooftop terrace and only thing that was nice was the weather - which The House Roosevelt had nothing to do with. We ordered very dry and very cold classic martini and what we got was tap water warm martini that was barely drinkable. It was so bad that we had to ask for ice!! When we ordered our drinks, we also ordered some food from the bar menu - nothing shocking, just fries and "truffle sliders" which were quarter size mini burgers. The fries took about 15 minutes - that we didn't mind, but the "truffle slider" took 45 minutes!!!!! And it was expensive - 88 RMB ($14.00)!!!!!! We asked three different times when our sliders will be ready, and they kept saying "they are on their way". When our quarter size "truffle sliders" finally came, the waiter literally threw them on the table - I kid you not, as some of us, the expats, know that this is a very common practice in local CHINESE restaurants, but not so called "western" style restaurants. We asked for ketchup and mustard, and that took another 5 minutes - but they came with ketchup only. Additional 2 minutes passed by and we got our mustard - of course no pleasantries from the wait staff. With the great anticipation, we took our first bite of our "truffle slider" and it was like eating cardboard!!! Their food was worse than what you'd get at McDonald's! Even if the food was bad, if the service was up to the name sake, we would have been happy, but by far, it was the worst service we have experienced (both unfriendliness and unprofessionalism) in four years that we've lived in Shanghai. They should have taken more pride in what they serve and how they conduct their business. It was a HUGE disappointment and I am deeply insulted that they advertise as a premier western restaurant in Shanghai - you could have gotten better food and better service from Kentucky Fried Chicken!! When in Shanghai, skip the House of Roosevelt, go straight to KFC!

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2  Thank Kellee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHouseofRoosevelt, Executive Assistant to President at The House of Roosevelt, responded to this reviewResponded September 28, 2012

Dear Kellee,

Thank you for letting us know about your bad experience at The House of Roosevelt. We apologize for the below par food and service you had on that night. Your comment has been passed around our management and we are looking into this matter. Would you please kindly enough to tell us the date and time of your visit? We will find out what exactly went wrong and will take efforts to avoid such mishaps from happening again.

Best,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (306)
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206 - 210 of 306 reviews

Reviewed September 22, 2012

i visited House of Roosevelt in the winter, but choose nevertheless to go and eat on the covered terrace. NO REGRETS. Lovely people, attentive service, and a very good meal. Unchallenged view on the river and Pudong. we started with champagne, and went in crescendo from shellfish and lobster to marvelous beef. All was really perfect. The wine was excellent. Really the House of Washington combines a great view with really great food and a lovely experience. Most other 'Bund' places, stop at the view.... Congratulations to the House of W! you are on my top 3 ilist n Shanghai.

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Thank Luc305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2012

Recently enjoyed a great dinner out on the balcony with a business group. The view from the old side is unmatched. Service was professional and the restaurant has an impressive wine collection. There is a “secret” wine room on the 2nd floor you need to get an invitation to get in but worth asking.
I had red snapper, others had steak. I found the food good but nothing truly impressive. Portions a bit small but presentation done quite well.
Go for the view.

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Thank nongagkram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012

Most Bund locations offer great views but lackluster food. The House of Roosevelt bucks the trend with an amazing wine list and world class food....oh yeah, the view is amazing too.

Thank peterm312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2012

Food was good... Solid! But lacked a wow. Flavors, presentation and cooking was all good, and very competent... But a little on the boring side, nothing knocked our socks off. Cocktails were well done... Hats off. Views , vibe and solid menu makes it a need to try at least once, but not sure how many times I would head back and make it a regular spot.

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Thank 4-hanging
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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