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“Can't beat this location”

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Andaz Xintiandi Shanghai
Ranked #27 of 5,059 Hotels in Shanghai
Certificate of Excellence
Los Angeles, California
Level Contributor
1,243 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
“Can't beat this location”
Reviewed June 15, 2013

If you want to stay in Xintiandi this is the best bet. Wonderful rooms (not perfect) but a good value. This location can't be beat. Service was above average. Had some problem with their bathroom fixture though, it was not really working properly and seems to be breaking down which it shouldn't for such a new hotel.

Room Tip: Get a corner room
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  • Stayed May 2013, traveled on business
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank daikin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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846 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
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English first
San Francisco, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 13, 2013

Maybe I'm just used to staying in Pudong, and not a huge fan of staying in Pu Xi, but I didn't think this hotel had the luxury that I would have expected. The room was smaller than what I'm used to, but my husband likes this hotel because of the proximity to his company's China office which is within walking distance. Normally I can convince him to stay at my favorite hotel in Shanghai which is the Jin Mao Hyatt however that forces him to take a taxi across town in bad traffic... so this time I agreed to go with the Andaz.

The lobby is nice, and you can get a meal in there and work on your laptop, they even have power strips so you can charge your devices. It rained a lot of the time on this trip, so I was forced to stay inside some days. I didn't feel like the room was much of anything so I spent my indoor time in the lobby which is busy mostly with business people meeting in there.

What's great about this hotel? The location! It's right next to Xintandi. I love walking around this largely ex-pat area of restaurants and small shops. I wish they would make that area even larger, hopefully it will expand someday. You also have some high end shopping across the street, and some malls with smaller stores that seem overpriced.

The spa was running a special on massage and my back was hurting, so I did a 1 hour massage. I'm always amazed that they don't ask if you want American style or Chinese style. I'm not a fan of Chinese style massage but my guess is that's all they offer. It was fine, but I could have used more pressure since I did ask for a deep tissue massage.

The breakfast was nothing special. The choices were a bit limited but I'm comparing it to other hotels in Shanghai that offer really large buffets.

I wouldn't opt to stay at the Andaz again in fact I really prefer Pudong because it's newer and has better hotels in my opinion. But, if you do want to be a block from Xintandi this hotel is not a bad choice.

Room Tip: Ask for a room with a view of Xintandi and then hope you get it; we asked but they didn't seem...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dtitus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beckenham, null, United Kingdom
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 10, 2013

I recently stayed at the Andaz on a business trip and really loved the hotel

The staff are really helpful and friendly and the decor is contemporary and modern with a huge glass wall instead of a simple window with amazing views (assuming it's not raining as it unfortunately did for me).

The location was really handy too, so all in all a great trip!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pippa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 4, 2013

Andaz Shanghai is the second name of hospitality. They treat you as a king. There is a word that does not exist in their dictionary "NO". Warm welcome, great hospitality, excellent service, dedicated staff to service every guests extremely well. I would greatly thank the three people who ensured that I will always be a loyal guests of Andaz in any part of the world it exist. Mr. Jed Jiang, Ms. Bobo Huang-These are the two who gave me a warm welcome and Ms. Clair Zhou who gave a perfect good-bye with a smile clearly saying come back soon. Most impressive thing in this hotel is its reception unlike the traditional counters.

I would conclude my review with a great thank you to the Andaz management & staff for being a great host.

Thank you Andaz

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohammed I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 21, 2013

The Andaz is in a great location for getting around the city, very close to Xintiandi, and transport options. The rooms and hotel are just outstanding, boutique style hotel run by an excellent organisation...the room was very comfortable and of e highest quality. I can't help comparing to the Shanghai Hilton which is where I have stayed the last two times in Shanghai. This hotel is far superior in every way. I haven't had the chance to eat in the restaurants but plan to do the Sunday bubbly brunch on my next visit!

Stayed May 2013, traveled as a couple
Helpful?
Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 15, 2013

The room is a nice size. Very clean. Beautifully decorated with wood panelling - warm and comfortable. One length of the room is just a large window revealing a 180 degree view of the city which is absolutely wonderful!

Large bathrooms with a large bath tub next to a window with a view of the city. Very good service. The mood lights in the room is very appreciated. Free coffee and drinks at the lobby - a nice touch! The spa is fantastic and Amanda, the Spa Director is lovely, knowledgeable and helpful.

Location is at Xintiandi - so much dining options, a cinema, shopping mall and close to subway and a shopping road, Huai Hai Lu.

Would definitely stay here again!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank koroto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level Contributor
70 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed May 11, 2013

This was the first time I had stayed in a boutique styled type of hotel. I stayed in this hotel for two nights in April 2013 on a business trip.

Andaz is the boutique entry from Hyatt. The most unique thing was the reception area - no longer a counter separating you and the front-desk people. Instead the reception area is a combination of some work islands with computers and snack area. When you check in, you can graze the various snacks and drinks they have placed in adjacent islands.

The room itself is very trendy. Red-accented cloth headboard dominants the room along with large windows showing the XinTianDi outdoor mall across the street. One gimmick is the control of the color of the room lighting. The electronic controls include a "moonlight" where a large overhead light box can be kept on while you sleep and that can change colors. The electronic controls has three different mood lighting settings for the room. The cabinetry and floors have a striped wood finish. As usual for east asia - nice robe and slippers in the room. Safe in the closet. There is a round glass table by the windows, I would have prefered a rectangular work table.

That color control continues in the granite and glass bathroom. Natural rock on the walls and floor. Transparent glass vanity for which you can control the lighted color. Similarly, a large soaking tube with again color control for the lighting. In front of the tube is the shower area with a large overhead rain shower-head. Rounding out this luxious bathroom is a Japanese heated and spritzing Toto toilet.

While the visuals of the room are very impressive, there were some maintenance problems that had to be fixed in my room. The thermostat wasn't working and I was catching a cold from the low temperature at night. Also, the drain on the vanity was clogging up. After I called, they did send a service person who fixed both issues. For the temperature, he wired up the thermostat so my room was warmer, though I still couldn't modify the temperature myself.

The ground floor does have a major design flaw. Their restaurant in which they serve breakfast is too small with not enough seating for the breakfast crowd. For their overflow crowd, they seat them in the lobby sofas. But even this overflow area doesn't have enough seats. For both days I was there, it was a competition in finding an empty seat in which to have breakfast. The breakfast buffet was average in size and quality. Besides breakfast, I didn't eat in the hotel - instead there's a myriad of restaurants in XinTianDi and adjacent malls.

The hotel seems to be situated in the most expensive area of Shanghai. Behind the hotel is the XinTianDi outdoor mall with fancy stores and restaurants. In front of the hotel are the giant first-world luxury stores such as Cartier and Tiffany. Not very Chinese, but very ex-pat. If you are the type that jets around the world buying expensive jewelry, this neighborhood is for you.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidLau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Andaz Xintiandi Shanghai

Property: Andaz Xintiandi Shanghai
Address: No.88 Songshan Road, Shanghai 200020, China
Location: China > Shanghai Region > Shanghai > Xintiandi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 5,059 Hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Andaz Xintiandi Shanghai 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
The first Andaz in Asia is located in Xintiandi—a landmark entertainment area in the heart of downtown Shanghai, internationally acclaimed for its restored Shikumen architecture housing stylish restaurants, bars, and boutiques. Andaz Xintiandi, Shanghai is a short walk to the Metro and the prestigious Huai Hai Zhong Road, one of Shanghai’s premier shopping areas. The newly constructed 28-storey hotel features 307 spacious guest rooms measuring 41 square metres, including 47 premium rooms and suites ranging from 80–740 square metres, all with vibrant views over Shanghai and impressive LED lighting where guests can customise the colour to suit their mood. As in all Andaz hotels, non-alcoholic minibar drinks and snacks, local telephone calls and wireless internet access are complimentary. ... more   less 
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