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“This place is off the hook!”

Shanghai Haidilao Hot Pot (Zhangyang Road)
Ranked #21 of 16,951 Restaurants in Shanghai
Certificate of Excellence
Dining options: Breakfast, Late Night, Delivery, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Delivery, Reservations
San Francisco, California
Level 6 Contributor
123 reviews
99 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“This place is off the hook!”
Reviewed June 17, 2013

The place is very big and super busy. I was worried that it was too busy to be taken care of. Was I wrong. The service is unbelievable. We had a private room with our own server. They gave one of the guest a eyeglass cloth to clean her glass's and little plastic bags for cell phones. She dropped one of her chopsticks and before we could ask for another, she was handed another pair. The food was very good and filling. I can't tell you the value because we were guests, but I would have to guess that it was reasonable because of all the people there. I would go back there anytime and will!!

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ebert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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345 reviews from our community

Visitor rating
    207
    113
    19
    4
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level 6 Contributor
127 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
“bubbly”
Reviewed May 26, 2013

Fun evening out with Fresh natural food product. Cook yourself naturally and healthy! Great atmosphere. Call ahead, very popular

Visited May 2013
Helpful?
Thank johnberndt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
33 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Great Customer Service!”
Reviewed May 21, 2013

We love the service level from this place. You are kept entertain with activities while waiting for your table. When seated the waitress are very attentive to your request and at times, even before you even ask for soup refill, for instance, they have already done so without much prompting. Our handphones are ziplocked to prevent from any spillage, when you leave it on the table. Overall, the food is good and service it the best thing here!

Visited April 2013
Helpful?
1 Thank Leong S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Level 4 Contributor
39 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Super service minded!”
Reviewed May 19, 2013

Even though we had heard the service was extraordinary they surprised us as everybody in the large restaurant was very welcoming, saluting you and trying to help you as best they could.
You can order half size dishes and thereby get to try more different ingredients that you boil in two different hot pots. One hot and one not so hot (but not really mild either) plus that you then can dip your pick in your own mixed dipping sauce.
The biggest surprise is when you get the bill - dinner for 4 with beer - RMB 357.- and no tips accepted.
Absolutely recommend it but best to make reservation approx 1 week ahead as the places are really busy

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank GB_Ingemar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“味道一般,服务不错”
Reviewed May 8, 2013

staff is reall nice. price is higher than other hotpot restaurant.
average 100RMB per person
sometimes, you need to wait for a long time .

Visited April 2013
Helpful?
Thank wowoaoao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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