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“Great Customer Service!”

Shanghai Haidilao Hot Pot (Zhangyang Road)
Ranked #21 of 16,925 Restaurants in Shanghai
Certificate of Excellence
Dining options: Breakfast, Late Night, Delivery, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Delivery, Reservations
Singapore, Singapore
Level Contributor
33 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Great Customer Service!”
Reviewed May 21, 2013

We love the service level from this place. You are kept entertain with activities while waiting for your table. When seated the waitress are very attentive to your request and at times, even before you even ask for soup refill, for instance, they have already done so without much prompting. Our handphones are ziplocked to prevent from any spillage, when you leave it on the table. Overall, the food is good and service it the best thing here!

Visited April 2013
Helpful?
1 Thank Leong S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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344 reviews from our community

Visitor rating
    207
    113
    18
    4
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Stockholm
Level Contributor
39 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Super service minded!”
Reviewed May 19, 2013

Even though we had heard the service was extraordinary they surprised us as everybody in the large restaurant was very welcoming, saluting you and trying to help you as best they could.
You can order half size dishes and thereby get to try more different ingredients that you boil in two different hot pots. One hot and one not so hot (but not really mild either) plus that you then can dip your pick in your own mixed dipping sauce.
The biggest surprise is when you get the bill - dinner for 4 with beer - RMB 357.- and no tips accepted.
Absolutely recommend it but best to make reservation approx 1 week ahead as the places are really busy

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank GB_Ingemar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“味道一般,服务不错”
Reviewed May 8, 2013

staff is reall nice. price is higher than other hotpot restaurant.
average 100RMB per person
sometimes, you need to wait for a long time .

Visited April 2013
Helpful?
Thank wowoaoao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
30 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Best authentic experience”
Reviewed May 7, 2013

This was the closest we could could get other then street dumplings and food. Fun experience. Really great place with several locations. You can choose your food to cook in boiling broths with several spices, sauces which I was instructed to mix all together. Inexpensive. Really fun.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank 594MJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Always a great hot pot experience”
Reviewed April 25, 2013

Been to Haidilao several times and have never been disappointed. They do Chinese style hot pot at a great price with really good service. Order the special noodles (forgot what they were called) and a staff will come around and start stretching out and swinging noodles around your table before finally tossing them into your pot. It get's crowded almost every night so be sure to book, or be prepared to wait, especially between 6:00 and 7:30.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Len H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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