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“This is guest experience and customer service TO THE MAX”

ShangHai Haidilao Hot Pot Dian (BeiJing West Road)
Ranked #165 of 17,110 Restaurants in Shanghai
Certificate of Excellence
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Restaurant details
Dining options: Late Night, Reservations
Neighborhood: Jing'an
Reviewed May 24, 2012

I will not talk to much about hotpot meals here now as the concept is probably well know to you. The food is of good quality and we were offered a tour around their kitchen and saw how clean and healthy is all is prepared. Instead I will talk about the service concept that

It starts with the door man waiting for you and welcoming you with a big smile or even offering you a free raincoat when you leave. Another person waiting for you at the elevator and welcoming you again. If your table is not ready they offer you snacks and drinks, manicure, shoe shining, laptops with wifi in the lobby, all for free! Actually I wanted to have my shoes shined but our table was ready so I asked them to do this after we finished our meal and they did with a smile, picking up my bag from the floor and putting it on a table. The waiter was almost like a personal butler, only a nod or look away. Even the restroom attendants and table cleaners turned their work into a good customer experience. All staff seemed to take great pride in their work and did Sterling jobs! When you order fresh (kung fu) noodles the chef comes out and gives you a noodle gymnastics band demonstration.

This is guest experience and customer service TO THE MAX

Oh yeah, the also come to your hous ewith a hotpot and food and will come back to take it away and clean up your table, amazing!

We paid 290 RMB for 3 people and thought that they made a mistake but it was true!

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Thank Traveler190511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 - 33 of 88 reviews

Reviewed January 7, 2012

This place is a favourite amongst locals and is known for its service and efforts towards cleanliness. From the get-go, if you have to wait for a table, they will direct you to a seating area and serve you snacks to tide you over. In addition, you can get a free shoe shine or massage while you wait, and there's free wi-fi at the restaurant.

You don't get the personal hot pots like most other restaurants (i.e. you have to share one pot/two soup bases in the middle), but it's fine for a gathering with friends and family. The meat and vegetables are fresh, the 'la'/pulled noodles that are stretched in front of you in an entertaining fashion are really good, and the staff are very attentive...it almost feels like you've got a personal attendant on hand.

Your bags and cell-phones are covered, and you can even wear an apron, if you desire. There's a good selection of sauces for you to select from as well.

The prices are in line with the other high-end hot pot restaurants, and reservations are highly recommended as they get super busy.

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Thank play_doh10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2011

The best service you will ever expect to see in shanghai. Bar none. Even 5-star hotels could learn from them. I put my phone on table. Come back and it's wrapped so it doesn't get dirty.

After staying in china for so long, you come to expect bad service. But this place is a slice of heaven.

And while we are at it, their foo is excellent too. Make sure to get the hand-made noodles. He will make it in front of you an dance too!

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Thank Jameschang71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
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Thank ゆ あ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
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Thank Mariya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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