I will not talk to much about hotpot meals here now as the concept is probably well know to you. The food is of good quality and we were offered a tour around their kitchen and saw how clean and healthy is all is prepared. Instead I will talk about the service concept that
It starts with the door man waiting for you and welcoming you with a big smile or even offering you a free raincoat when you leave. Another person waiting for you at the elevator and welcoming you again. If your table is not ready they offer you snacks and drinks, manicure, shoe shining, laptops with wifi in the lobby, all for free! Actually I wanted to have my shoes shined but our table was ready so I asked them to do this after we finished our meal and they did with a smile, picking up my bag from the floor and putting it on a table. The waiter was almost like a personal butler, only a nod or look away. Even the restroom attendants and table cleaners turned their work into a good customer experience. All staff seemed to take great pride in their work and did Sterling jobs! When you order fresh (kung fu) noodles the chef comes out and gives you a noodle gymnastics band demonstration.
This is guest experience and customer service TO THE MAX
Oh yeah, the also come to your hous ewith a hotpot and food and will come back to take it away and clean up your table, amazing!
We paid 290 RMB for 3 people and thought that they made a mistake but it was true!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.