Our guide was Aron. He met us at our hotel on time, we took the subway all over, its very clean, safe and easy to understand how to get around. We visited the Bund, a Buddhist Temple, the Shanghai Museum, the pearl market and the old Shanghai area. I strongly recommend you hiring a guide for a Shanghai Visit ... this was not the first time I visited Shanghai and had not discovered so much. Aron took us straight to the right Tea House where we got the "tea demo" then took us straight to a Silk shop that explains how silk is harvested, he was always there to explain it all, at the pearl market a girl opened a live clam with a pearl in it and explained how to differentiate between fake and real pearls ... he was very knowledgeable about the history of Shanghai. The fact that we did not waste time in uninteresting stores or venues gave us enough time to go shopping for gifts later. We walked and took the subway all day. I would use their service in the future and recommend you do also.