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“EXCELLENT HOTEL & OUTSTANDING SERVICE”

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Kerry Hotel Pudong Shanghai
Ranked #14 of 5,035 Hotels in Shanghai
Certificate of Excellence
Funchal, Portugal
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“EXCELLENT HOTEL & OUTSTANDING SERVICE”
Reviewed November 19, 2013

Excellent facilities very good experience and a really outstanding service.

Staying in the Club floor is a must .

Really good price for value and an unforgettable stay.

The service is very good and most of the people are more than committed to turn the stay very agreeable.

Room Tip: Very comfortable and elegant as well as big enough for all needs.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Julio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherryn B, Director of Sales & Marketing at Kerry Hotel Pudong Shanghai, responded to this review, December 6, 2013
Dear Julio F

We loved your comments and we are pleased your Club experience and our service made for an unforgettable stay.

Come back soon.

Regards

Sherryn Bates
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,035 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • English first
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English first
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 18, 2013 via mobile

great service accompanied by very nice rooms ( even by pudong 5 star standarts). you feel at every detail that kerry belongs to shangri la. stayed there for a week at club floor level. not only that they provided for complentary pressing of my suits and did my laundry , every detail in the room when i returned was so neat and well thought through, that was really stunned. it is a great place for business and relaxing.

Stayed October 2013, traveled on business
Helpful?
Thank y s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherryn B, Director of Sales & Marketing at Kerry Hotel Pudong Shanghai, responded to this review, December 6, 2013
Dear y s,

Your comments are wonderful we are thrilled you enjoyed your Club Stay services and facilities. We are glad we made a difference and hope to see you back again soon.

Best regards

Sherryn Bates
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 16, 2013

I've stayed at the Kerry many times before and this was the first time I have been lucky enough to stay in a club room for a 5 day business trip. Whilst the room was no different, it was on a higher floor and for one during my stay I managed to a beautiful blue sky after a magnificent sunrise.

The club room was great, especially at breakfast time. The cook can normally get very busy during the morning, so it was wonderful to enjoy the setting and more peaceful surround. The breakfast choice still lived up to expectation.

Once again, I made use of the swimming pool early in the morning and am always amazed at how well equipped the spacious gym is when passing through.

Thanks for a great stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherryn B, Director of Sales & Marketing at Kerry Hotel Pudong Shanghai, responded to this review, December 6, 2013
Dear K Fexis,

Your comments are very much appreciated and we are glad you enjoyed your stay again. We love the Club too and agree the views and sunrise can be amazing.

I will let our Executive Chef know you appreciated the Club Breakfast , we are pleased the variety lived upto your expectations.

The spacious gym makes fitness regimes worthwhile even when traveling.

Best regards

Sherryn Bates
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 13, 2013

Top marks for this hotel, can't find fault be it hospitality, service, rooms, luxury, buffet. It is not that far from the airport, so it suited us to have this as a base. The checkin process can be made a bit faster. It is again not in a touristy area of Shanghai, so anyone looking for a base near shopping area may want to look to stay elsewhere.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tetetree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherryn B, Director of Sales & Marketing at Kerry Hotel Pudong Shanghai, responded to this review, December 6, 2013
Dear Tetetree,

It was great to read your very positive comments about our hospitality, rooms, luxury and buffet and thank you for giving us Top Marks.

Best regards

Sherryn Bates
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saarbrucken, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 13, 2013

My second stay in the Kerry Pudong was like the first: Perfect!
Quiet room, excellent bed, an outstanding fitness area and a brilliant breakfast variety! The service is great too and with the metro station in the basement all parts of the city are only fingertip away!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Stefan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherryn B, Director of Sales & Marketing at Kerry Hotel Pudong Shanghai, responded to this review, December 6, 2013
Dear Stefan S,

Fabulous comments about your recent stay - thank you so much, we are really pleased we met your expectations and could make your stay 'perfect'

Come visit us again soon.

Regards

Sherryn Bates
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
Reviewed November 11, 2013

Overall, my experience in Kerry hotel was great, especially that it was my first time in China. Other than tanglible stuff, what is really excellent about this hotel is the true sense of hospitality we faced during the stay.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Abdelaziz E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherryn B, Director of Sales & Marketing at Kerry Hotel Pudong Shanghai, responded to this review, December 6, 2013
Dear Abdelazia E,

It was such a pleasure to read your review and your comments about the hospitality. It really does make a difference and Kerry Hotel Pudong tries hard to extend friendly, efficient and warming hospitality. We are thrilled we could make your first visit to China a good one.

regards

Sherryn Bates
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
301 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed November 8, 2013

Truly deserves a repeat of the superlative rating I gave it last time. Fabulous contemporary and large rooms, attentive friendly service, best gym I have ever seen in a hotel (and open 24/7), splendid breakfast buffet, free really fast WiFI, and a great steak restaurant (The Meat) on the second floor.
My only (very minor) area for improvement was that the refrigeration for the western cuisine (cheese, yoghurt, veggies and the like) for the breakfast buffet spouted a cloud of innocuous but nonetheless unappetizing mist.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mojo2018babushka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherryn B, Director of Sales & Marketing at Kerry Hotel Pudong Shanghai, responded to this review, November 9, 2013
Dear mojo2014samba,

We are thrilled you enjoyed your stay experience with us the second time around.

We are working on the mist and look forward to wowing you on your next visit.

Regards

Sherryn Bates
Director of Sales & marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kerry Hotel Pudong Shanghai

Property: Kerry Hotel Pudong Shanghai
Address: No.1388 Huamu Road, Pudong New District, Shanghai 201204, China
Location: China > Shanghai Region > Shanghai > Century Park , Shanghai New International Expo Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 5,035 Hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kerry Hotel Pudong Shanghai 5*
Number of rooms: 574
Official Description (provided by the hotel):
Flowing seamlessly within the new Kerry Parkside complex, integrating the hotel with an office tower, serviced residences and lifestyle retail mall, Kerry Hotel Pudong, Shanghai is located in the heart of Pudong, opposite Century Park, the largest eco-park in Shanghai. While directly connected to the Shanghai New International Expo Center (SNIEC), the hotel is easily accessible to the rest of the Shanghai metropolis via the underground metro within the complex. Pudong International Airport is 30 minutes away by car and 15 minutes away by Maglev train. The hotel's 574 rooms and suites, most with expansive Century Park views, are designed for optimum ease in work rest and leisure, with complimentary broadband and wireless internet access. For those seeking a more personalised experience, The Club offers seven floors of exclusive accommodation, access to the Club Lounge, complimentary daily breakfasts, evening cocktails, express check-in and check-out, butler and concierge service and host of other privileges. Anchoring the hotel's lifestyle experience is an innovative three-in-one integrated destination for dining, entertaining and socialising: The COOK (international ala carte with open kitchens and gourmet deli), The MEET (steakhouse and grill) and The BREW (craft brewery). Kerry Sports, spanning 6,000 square metres across three levels, comprises a 24-hour fitness centre, an indoor swimming pool, a wellness spa, outdoor tennis court and basketball court, studios for yoga (including hot yoga), pilates, spinning, boxing and aerobics, and the Adventure Zone, an indoor children's playground. ... more   less 
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