I'm not going to lie, I'm in love with the Kerry. We live a few hours outside of Shanghai and when we need to venture into the city we stay at the Kerry and we are finding more and more excuses as to why we need to go into the city to justify yet another stay.
As I'm writing this I am here for our 5th or 6th stay in a two month period.
What they do well is everything.
Check in is quick and efficient both at the lobby reception desk and also in the club lounge.
The rooms are beautifully decorated in subdued tones (beige/blues/gray) and very comfortable with large beds, wonderful arm chairs with well placed reading lamps, iPod docking station, a lovely dining table and well stocked desk.
The amenities are L'Occitane and in ample supply.
We have ordered room service several times and every order has been delivered quickly and most important-delicious.
We have also tried BREW and COOK and were happy with both. There are also many other dining options in the Kerry Parkside Mall which is actually attached to the hotel so if you are here on a longer stay you will not get bored with what is available within a 2 minute walk.
We are lucky enough to stay on the club level and the club lounge serves a fabulous breakfast and a well stocked happy hour selection of food and cocktails. I must metion that there are gluten free baked goods available at breakfast which was cause for celebration for our family as our son does not eat gluten and typically we have to pack his food and bring from home but not when we stay at the Kerry!
My husband and I did try the spa which, while truly enjoying the massages, we found to be overpriced. Don't get me wrong, the therapist was fantastic but in Shanghai there are so many spas within walking distance to the hotel that it is difficult to justify paying 10 times the price for the same treatment you can get elsewhere. My husband likes to remind me that we are paying for the entire experience, the ambience. I have noticed that they are running a buy 1 get 50% off a second service so maybe they realize just how much competition is next door.
For us the piece de resistance is the Adventure Zone because when the child is happy the family is happy. And I have to admit, the adults love it too for two reasons, you can sit back and relax and watch your kid go crazy for a few hours or you can join in the fun and go down the massive(seriously) slides. The Adventure zone is a two story play area like nothing I've seen in Shanghai.
The pool is also great because there is a children's pool as well as an indoor lap pool and huge jacuzzi.
This is all typical of a 5 star hotel but where the Kerry really shines is it's staff. They are by far the nicest and most professional hotel staff we've come in contact with in a long time.
During our first stay we accidentally left our iPod on the docking station when we checked out and the Rooms Division Manager, Henry, had it personally delivered within the hour, to the opposite side of Shanghai to where my husband was in a meeting. We love Henry. We've since stayed several times and he is always helpful and genuinely gracious.
Another stay we forgot a diaper for our son(just in case of the overnight accident) and again within minutes they delivered one to our room at 8PM. Headache tablets-no problem, delivered to us at breakfast in a matter of minutes(speaking of, fantastic margaritas in BREW).
The staff in the Club Lounge are superb. Our son left his favorite teddy bear there and Monica brought it up to our room as soon as she spotted it. Myline arranged a fresh watermelon juice for our son at happy hour even though the staff were obviously very busy and watermelon juice was not an option. Laura is lovely and always helpful with our requests about what movies are showing or local events. I don't want to leave out the male staff members because they are just as delightful but I fail to remember their names!
To be fair I'm trying to come up with what they could work on and the only thing I can think of is more help from the porters upon arrival. We are typically dropped off on the curb at the front door and only sometimes are we met by a porter. Typically I am stuck dragging in luggage and a 4 year old (through a revolving door) but as soon as I get into the lobby the porters rush to help.
We are leaving tomorrow and I'm already thinking about the next visit!
I highly recommend the Kerry for both business and pleasure.
- Official Description (provided by the hotel):
- Flowing seamlessly within the new Kerry Parkside complex, integrating the hotel with an office tower, serviced residences and lifestyle retail mall, Kerry Hotel Pudong, Shanghai is located in the heart of Pudong, opposite Century Park, the largest eco-park in Shanghai. While directly connected to the Shanghai New International Expo Center (SNIEC), the hotel is easily accessible to the rest of the Shanghai metropolis via the underground metro within the complex. Pudong International Airport is 30 minutes away by car and 15 minutes away by Maglev train. The hotel's 574 rooms and suites, most with expansive Century Park views, are designed for optimum ease in work rest and leisure, with complimentary broadband and wireless internet access. For those seeking a more personalised experience, The Club offers seven floors of exclusive accommodation, access to the Club Lounge, complimentary daily breakfasts, evening cocktails, express check-in and check-out, butler and concierge service and host of other privileges. Anchoring the hotel's lifestyle experience is an innovative three-in-one integrated destination for dining, entertaining and socialising: The COOK (international ala carte with open kitchens and gourmet deli), The MEET (steakhouse and grill) and The BREW (craft brewery). Kerry Sports, spanning 6,000 square metres across three levels, comprises a 24-hour fitness centre, an indoor swimming pool, a wellness spa, outdoor tennis court and basketball court, studios for yoga (including hot yoga), pilates, spinning, boxing and aerobics, and the Adventure Zone, an indoor children's playground. ... more less
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