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Reviews (2,144)
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All reviewsthe executive loungepeople's squarenanjing roadgreat hotelpeople's parkwalking distancelounge accessexcellent locationbreakfast buffetbusiness or pleasurehigh floorjapanese restaurantconcierge deskfitness centercorner roomrooms are largehotel staff
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Reviewed September 23, 2017

The hotel is pretty big, and i was lucky enough to stay there with a convention rate. The service is top notch. If you have status, they really treat you well. With my gold membership, i was given a 10AM early check-in, and a 4pm late checkout and an upgraded room. Nothing to complain about- everything seemed clean and good. Not the most luxurious hotel, but great for the price. Again, the service here is amazing

  • Stayed: September 2017, traveled on business
    • Value
    • Rooms
    • Service
1  Thank cheetpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2017 via mobile

I have visited the hotel few days ago and used its facilities for our business meeting and for leasure too. I must say that I was feeling very comfortable. The room has good quality furnitures, spacious, good lighting and great bathroom. The meeting room is well organised and the lounge bar at the top floor is a great spot where to eat and drink some good beers and wines while relaxing after a long day at the office. Highly recommended!

Stayed: September 2017, traveled with friends
1  Thank Teuz23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2017

Just returned from 3 week trip through China; started in Shanghai at the Marriott. If you can, get a "higher" (above 33rd floor) room with "executive" access privileges (and magnificent views of the city!) The staff spoils you with service and professionalism.
Melinda at the front desk was "family" by day 2, the ladies ( Olivia, Jessica, Lena) at the upstairs breakfast buffet (you will gain 4pounds over the weekend stay) will cater to your every need, even anticipating them as well. The staff has honest smiles when they greet you, and easy (patient) laughter when you try to speak Chinese with them.
The hotel's location is very convenient - better than many more "exclusive" hotels in the city - easy walk to any major site. Go and enjoy!

Room Tip: The upper room are worth view and the access to the executive buffet and the other amenities - tea time, cocktail hour, etc.
  • Stayed: September 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2017

Convenient downtown location. First-class, clean, well-appointed rooms. The concierge lounge is one of the better ones I have been in. Good variety of food, and ample seating. The main Chinese restaurant has excellent buffets for lunch and breakfast (did not sample dinner).
The gym/exercise area is well-equipped.

Room Tip: High floors have a wonderful city view, whichever direction you are facing.
  • Stayed: September 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank DW75NW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2017

This Marriott is one of the better Marriott around. The location and cleanliness is one of the top. But as a member of Marriott, I have high expectation from all the Marriott. They should all be standardize. Today, it was a rainy day. After finishing my lunch, I wanted to go out for a while. When I went back to my room and try to grab an umbrella, I realize there wasn't one. So I went down stair to ask if the hotel concierge to lend me an umbrella and they said they run out. This is the first Marriott I stay in China that don't provide a guest an umbrella. Little things that make a big different in our stay.

  • Stayed: September 2017, traveled on business
    • Value
    • Rooms
    • Service
1  Thank Nelson888888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 21, 2017

Dear Guest Nelson888888,

Thank you for your recent stay and thank you for your valuable time to share your comments in TripAdvisor.

I am delighted that we were able to impress you by our location and cleanliness. Otherwise,we do sincerely apologize for having failed to provide you a flawless stay. This is a single case.We already review the status and make sure the good amount of umbrella are available for guest use.

Thank you for choosing Marriott and we are looking forward to hosting you again in the near future with our better service and products.

Sincerely,
Becky Cao
Hotel Manager
Shanghai Marriott Hotel City Centre


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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