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“Great Hotel”

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Shanghai Marriott Hotel City Centre
Ranked #10 of 5,032 Hotels in Shanghai
Certificate of Excellence
Fairbanks, Alaska
Level Contributor
113 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Great Hotel”
Reviewed May 1, 2014

I stayed here for a couple of nights and have absolutely no complaints. The room was large, modern and very comfortable. I like to travel with my laptop and hook it up to the TV in the room and the Marriott had all the cables and everything already set up in the room. It is in a very convenient downtown location and easy to get around Shanghai from here. Highly recommend it.

Really enjoyed my stay!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlaskaJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, May 4, 2014
Thank you for choosing Shanghai Marriott Hotel City Centre and taking the time to share your feedback with us. We are delighted to know that you had an enjoyable and comfortable stay and appreciated the hotel and its location, as well as the room facilities. We take great pride in delivering the pleasant stay experience to all our guests, thank you as well for recommending our hotel to other travellers.

We look forward to hosting you in the near future.

Yours sincerely,
Jessie Zhang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,434 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
San Francisco, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 1, 2014

Clean updated rooms. Very nice efficient and helpful staff. Location just across people's park so subway is convenient. You can also walk on the pedestrian street to the bund on a nice day. Workout room has new and functional equipment with a beautiful indoor lap pool. Can't comment on the restaurants but there is a very nice sunlit lounge and bar off the lobby. Overall a nice experience.

Room Tip: Only difference which direction to look. . There are no stunning views to be had so not much differ...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jetbiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, May 3, 2014
Thank you very much for your review of our hotel. We are pleased that you like our hotel's location, facility as well as services provided by the friendly staff. We will continually make all efforts to upkeep the high quality.
Thank you again for taking time to review our hotel, as we take guest satisfaction seriously at Marriott. We hope to see again soon.

Sincerely,

Jessie Zhang
Hotel Manager
Marriott Hotel City Centre, Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
Reviewed April 30, 2014

Hotel was in a great location and views of the city were great!! Staff was wonderful and always available for any questions! Room was very spacious and beds were very comfortable! Loved the turn down service nightly and the slippers!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, May 2, 2014
Thank you very much for taking time to share your feedback on "trip advisor". We are very happy to hear that you have enjoyed your stay with us. We will continually do our best to deliver the pleasant experiences to all our customers.
We look forward to welcome you back to our hotel in the near future.

Jessie Zhang
Hotel Manager
Shanghai Marriott Hotel City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 27, 2014 via mobile

We enjoyed the Amazing city views, and appreciated that it was close enough to everything to be able to walk. The beds were really comfortable, and the rooms a very good size. The staff especially in the cafe/breakfast area were really lovely and the food great. We Really enjoyed our stay.

Stayed April 2014, traveled with family
Helpful?
1 Thank Merrilyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, April 28, 2014
Thank you for taking the time to rate the Shanghai Marriott Hotel City Centre and give us a wonderful review. Our goal is to deliver the best experience to our guests, and your recognition proved that our work is heading towards to the right direction.

Thank you again for your positive review, we look forward to welcoming you back in the near future.

Yours sincerely,
Jessie Zhang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 27, 2014

My 88yo grandfather and I were touring around Shanghai (Suzhou, WuXi, & Nanjing) in early April. I stumbled upon this hotel as the JW Marriott was sold out. The hospitality I received from all the Executive Level staff was outstanding. Based on my initial impressions, Marriott City Centre was just as nice as the JW Marriott if not better. All staff members were very cordial including the Front Door Concierge, bellman (White), front desk, and housekeepers in the hallway.

I could have stayed on even higher floors at the JW, however the warmth and comfort by the staff members swayed me. I really like to complement Ms. Shirley and Ms. Lisa Wang for their great care. They were always so warm and friendly to me and my grandfather.

Besides great service, the hotel is centrally located. Great place for business and leisure travelers.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SweetCreamyTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, April 28, 2014
Thank you for choosing to stay at Shanghai Marriott Hotel City Centre and sharing your positive feedback on TripAdvisor. We are pleased that you and your family had such a wonderful stay, your recognition on the Club Lounge staff Shirley and Lisa is very valuable to us, and certainly will encourage our staff to provide even more exceptional service in the future.

We look forward to hosting you in the near future, wishing you safe travels.

Yours sincerely,
Jessie Zhang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
245 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 25, 2014 via mobile

The Marriott City Centre Hotel was an excellent hotel it's great service in an excellent location to all the cities attractions. Close to the main tourist areas and shopping district it truly is a world class city in a world City!

Stayed April 2014, traveled with family
Helpful?
Thank Bruce N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, April 27, 2014
Thank you for taking the time to share the feedback on your recent stay at Shanghai Marriott Hotel City Centre. Both the team and I are thrilled that you've given us a full score, and your enjoyable and memorable stay experience is our work direction. We look forward to welcoming you back in the near future, wishing you a safe trip!

Yours sincerely,
Jessie Zhang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 24, 2014

Continue to be very very impressed with this hotel. The friendly staff and their service blows you away. Right from the enthusiastic doorman (Fred), to the lady in the hallway all the way to the 37th floor lounge - Lisa Wang Lounge manager who knows exactly what you will have for breakfast just because you have been there a few times! Very good gym too:)

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VaidySwamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, April 28, 2014
Thank your for choosing to stay at Shanghai Marriott Hotel City Centre and sharing your wonderful reviews with us. We are delighted that you enjoyed your stay. Our associates take pride in providing a quality experience to all our guests, so I will be sure to pass your compliment along to them.

Thank you again for taking the time to review our hotel, we look forward to hosting you in the near future.

Yours sincerely,
Jessie Zhang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shanghai Marriott Hotel City Centre

Property: Shanghai Marriott Hotel City Centre
Address: 555 Xi Zang (Middle) Road | Huangpu District, Shanghai 200003, China
Phone Number:
Location: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 5,032 Hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shanghai Marriott Hotel City Centre 5*
Number of rooms: 720
Official Description (provided by the hotel):
Shanghai Marriott Hotel City Centre locates in People’s Square, the heart of Shanghai. Easy access to metro line 1, 2 and 8, you could explore Shanghai effortlessly, perhaps starting from the nearest attractions such as Nanjing Road Pedestrian Street to the Bund with the night views. Pudong airport and Hongqiao airport are 48 kilometers and 17 kilometers away from our hotel respectively. Metro line 2 and our hotel airport transfer limousine service are both good choices for you. Our hotel offers 720 guest rooms with skyline view and suites with plush designer bedding, varying from business purposes to leisure activities. Executive lounge is accessible for guests staying in Executive room and above. There you could enjoy exclusive snacks and beverages, plus access to our business facilities. Other on-site amenities include a full fitness center with a 25-meter indoor lap-pool with spa. Our five innovative restaurants and bars are dedicated to serve you with high-quality cuisine, ranging from Shanghai Cantonese style in Manho, Hokkaido style in EZO to all day dining in Shanghai City Bistro. Treat your friends with a made-to-order afternoon tea in the Lounge or drop by our Java+ to get your morning coffee is also a good option. Come and experience our spirit to serve in Shanghai Marriott Hotel City Centre, we assure you an unforgettable journey in Shanghai. ... more   less 
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