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“Exceptional hotel and staff” 5 of 5 bubbles
Review of The Langham Shanghai Xintiandi

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The Langham Shanghai Xintiandi
Ranked #5 of 4,966 Hotels in Shanghai
Certificate of Excellence
New Delhi, India
Level Contributor
103 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Exceptional hotel and staff”
5 of 5 bubbles Reviewed June 8, 2014

Was on a business trip.The hotel has a great location in the heart of city,it is in the happening area,with shops,cafes,restaurants and bars,immediately in vicinity of stepping out from the hotel.Underground is close by.

The staff is par excellence,the Duty Manager and the team made every effort to make the stay exceptional,waiting every moment that they could be of any assistance.They handled all requests expeditiously.
The swimming pool and SPA are great..
Breakfast had a very good spread.
The restaurants and the bar in the hotel have nice ambience...

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChandraS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, June 12, 2014
Dear ChandraS3,
We are happy to note that your stay at the hotel was exceptional and we thank you for taking the time to post a review on Tripadvisor. The team will be delighted to receive such positive feedback and I will be sure to share the same with them. We look forward to the next opportunity to be of service once again.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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999 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (185)
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  • Chinese (Simplified) first
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English first
Greenville, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 6, 2014

I stayed at this hotel several times in May of 2013 and numerous times this April. I cannot say enough good about the hotel and staff. The hotel is relatively new and well kept and the proximity to Xintiandi and subway lines makes it very convenient. The front lobby staff is outstanding, remembering my name and preferences. High praise to Alex, the Front Desk Manager, and Maike, the Lobby Manager, both of whom always provided a warm greeting on my return to the hotel. Terry, the Assistant Concierge, promptly obtained reservations and plane/train tickets. Ken, the Club Manager, was most gracious and provided a Shanghai Fashion Week connection. While I am typically anxious to return home, I would have stayed here indefinitely but for my being expected back at work and the dwindling available credit on my business card.

Room Tip: A room overlooking Xintiandi!
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dale D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, June 9, 2014
Dear Dale D,
Thank you for your detailed post of your recent stays at The Langham Xintiandi. We are very happy to learn you have enjoyed your multiple stays at the hotel and that you found the friendly efficient services provided by Alex, Maike, Terry and Ken to be outstanding. They will be delighted to hear of your special recognition of a job well done.We always look forward to welcoming back our guests and hope to see you soon when your travels next bring you back to Shanghai.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 2, 2014

As a permanent resident of Shanghai I would highly recommend The Langham whether in town on business or pleasure. It's in a fantastic location at Xintiandi in close proximity to great restaurants, cafés and bars. The Spa services are fantastic, set in a quiet comfortable atmosphere and the restaurants and bars offer a wide variety of delicious food. The rooms themselves are of very high standard and the staff were were incredibly helpful and friendly. I spent a week staying at the Langham and definitely recommend it to all of my family and friends when looking for somewhere to stay in Shanghai.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LAGRAY3385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, June 9, 2014
Dear Lagray3385,
We are delighted to hear that you enjoyed your recent stay at the hotel and we thank you for taking the time to post a review of your stay. We are glad that you found our Chaun Spa services to be fantastic, the rooms of high quality and that the team were friendly and helpful. We do hope to have the opportunity to welcome you back again and thank you too for recommending us to others.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed June 2, 2014

Hard to beat the Langham in Shanghai. The location was perfect for my business meetings (including those at NZ Central just one block away). Excellent service throughout stay and fantastic and broad internet coverage .

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chucky111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, June 3, 2014
Dear Chucky111,
Thank you very much for taking the time to post a review of our hotel on Tripadvisor. The team is delighted to hear that your stay was good and that the location and service was excellent.We look forward to your next visit to Shanghai.
Kind regards
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
114 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed June 1, 2014

The Langham is an excellent hotel. The property is well-designed, in great condition; the rooms are large and full of amenities; the guest services staff first-rate - one really went the extra mile to help me. It is in a great location near western shops, bars and restaurants and not far from the metro.
But boy is the food bad! I had lunch in the restaurant with a colleague. A Cobb salad and some soup. Terrible ingredients and badly put together. Breakfast the next day was pretty bad (and SO expensive) too. Some good Chinese breakfast dishes but pretty half-hearted western stuff.
Drinks in the bar OK not great and, again, SO expensive.
I really wouldn't mind paying the prices here but only if the quality is better. Some Shanghai hotels (such as the Grand Hyatt and Shangri-la) can get it right with food and drink. Come on Langham - you can too!

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EnglishViv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, June 3, 2014
Dear EnglishViv,
Thank you for your post on Tripadvisor and we happy to hear that you enjoyed the extra mile service provided by one of our team as well as our modern design of the room and in room amenities . I have however noted your comments about our Food and Beverage offer and we will rectify the shortcomings you have highlighted as we know we can do better. We look forward to the opportunity to welcome you back again.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
176 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed May 30, 2014 via mobile

I just love this hotel....the rooms are great with. Nice fluffy beds and bed sheets. Bathroom has a nice bathtub although the faucets aren't very user friendly. Location is perfect and the food they offer is outstanding. The fragrance in the lobby is so nice that I feel home when I step inside. Clearly my preferred business hotel in Asia.

Stayed May 2014, traveled on business
Helpful?
Thank doritg888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, June 9, 2014
Dear doritg888,
Thank you very much for your review of our hotel on Tripadvisor. The team and I are delighted to hear that you love the hotel and that we will now be your preferred hotel and home away from home in Shanghai for your future stays. We look forward to welcoming you back.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
harrisburg, pa
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed May 29, 2014

My wife and I stayed at the Langham for 3 nights in May. This is an excellent 5 star property located in the Xintiandi area of Shanghai. The hotel looks good inside and out, is well maintained and immaculately clean, and is very service oriented. Very knowledgeable and helpful concierge staff. Guest relations staff in the lobby to make sure you're needs are being met and to answer any questions you may have. Elevators always seem available. A full range of restaurants and an excellent gym and spa.
We stayed in a club level junior suite. Very spacious with a large bath and dressing area. Plenty of closet space, but curiously very little drawer space. Lots of remote control gadgetry to control the lights and curtains. Very clean and adequately furnished.
The club lounge is a gem. Well worth the extra cost. Open around the clock, plenty of staff and fabulous eat and drink selections. All drinks----including good wines and champagne as well as premium spirits and specialty coffees are always available. Good breakfast selections, ranging from hot prepared to order egg dishes, to dim sum, fruits, cheeses, cold cuts, etc. There's afternoon tea and "canapes" during happy hour. Canapes include grilled duck, butterfish, lamb chops, etc, sushi, dim sum, hot and cold veggies, etc. You can easily make this your dinner and be perfectly happy. Staff will help you with reservations for in hotel services. If you are interested in the spa, lounge staff will give you a 30% off coupon---making this one of the most affordable hotel spas you'll come across.
For those of you unfamiliar with Shanghai, the Xintiandi are is fabulous. There are tree lined streets, pedestrian walkway with great boutiques and restaurants. The hotel is less than 5 minutes walk from very upscale shops and malls and a relatively short taxi ride from all the tourist sights in Shanghai. You'll pay about $5 US dollars for a taxi to just about any sight you want to see. This is probably the best area to stay in Shanghai and the Langham should certainly be one of the hotels you consider.

Room Tip: go for a club level if you can afford it
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jerry k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, June 3, 2014
Dear jerry k,
Thank you for your detailed review of our hotel and for staying with us. The team and I are delighted to hear you enjoyed your 3 day break in the hotel. The Club Lounge is a popular choice for many of our guests and we are delighted that you found the offer and spread available of good value as well as enjoying our outstanding location and friendly service oriented staffs. We hope to see you again and your recommendation of our hotel to future travellers is truly appreciated.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham Shanghai Xintiandi

Property: The Langham Shanghai Xintiandi
Address: No.99 Madang Road, Huangpu District, Shanghai 200021, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Xintiandi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Shanghai
#3 Romantic Hotel in Shanghai
#5 Spa Hotel in Shanghai
#5 Luxury Hotel in Shanghai
#7 Family Hotel in Shanghai
#172 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Langham Shanghai Xintiandi 5*
Number of rooms: 357
Official Description (provided by the hotel):
Located in the heart of Shanghai’s vibrant Xintiandi entertainment and restaurant precinct surrounded by glamorous boutiques, galleries and outdoor cafes. The Langham’s elegant rooms and suites provide a haven for discerning guests. Cachet Restaurant and Bar; Chuan Spa offering Traditional Chinese Medicine and spa treatments (opening Q2 2011); 24hr fitness centre and indoor pool (opening Q1 2011). For meetings and special events, the hotel features a multi-purpose space, adaptable for any conference, function or business event. ... more   less 
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Also Known As:
The Langham Xintiandi Shanghai Hotel Shanghai

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