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“Worst Experience in terms of service EVER!” 1 of 5 bubbles
Review of PinWei XinXiLan

PinWei XinXiLan
Ranked #2,363 of 16,842 Restaurants in Shanghai
Cuisines: International, New Zealand
More restaurant details
Restaurant details
Dining options: Lunch, Breakfast, Dinner, Brunch, Reservations, Seating, Serves Alcohol, Waitstaff
Neighborhood: Jing'an
Description: New Zealand cuisine
Shanghai, China
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Worst Experience in terms of service EVER!”
1 of 5 bubbles Reviewed April 2, 2013

I would like to share with you all my experience , which was perhaps the worst dining experience I have ever had, in China and abroad. And I do mean the absolute worst experience I have ever had in nearly 40 years of dining.

When dining at a Western restaurant, especially in China, one has certain expectations, such as service quality, food quality, etc as their is a premium on price. In this particular case, on April 3, 2013, between 12:00 - 13:00 I was dining with my friend. I ordered the Seafood pasta, which comes with spaghetti, mixed seafood, and tomato sauce. A reasonable expectation is that I could have a sprinkle of Parmesan cheese to go on top of it. When I asked for it, I was informed that it would cost an additional 10 RMB (on a 40 RMB pasta dish). I asked if there was anything she could do as I found this ridiculous, and she tersely told me that this is what they charge and that although you can get cheese on your pasta at other restaurants, at this restaurant the pasta does not include any cheese.

My request, in my mind, is completely reasonable, and charging 25% of the value of a dish for a sprinkle of cheese is quite ridiculous. But more importantly, the attitude towards me was rather off-putting. Ultimately I did not eat the meal I ordered as I felt it was not to my satisfiaction. When the bill came, I told the waiter I would pay for the one meal my friend ordered, and the coke i drank, but not the pasta. Thus I laid down 70 RMB of the 110 RMB total bill. We went to leave and they said I could not go and I had to pay the full bill. I said if they wanted me to pay they can call the police to handle it and I would be next door buying DVDs.

Ten minutes later, the police showed up and we had a discussion. In the end, the waiter gave me my pasta to-go WITH the cheese (as the police officer told them to add the cheese) and I settled the bill by adding another RMB 40 to the money I already gave.

Ultimately, the staff was unwilling to do anything to compromise over a very small item (cheese)in order to make the customer happy and enjoy their meal (cheese is something very much expected when ordering a tomato based pasta - at least it is my expectation) and the staff did not even try to "do right by the customer". In the end, i received the Cheese and the pasta to go, thus nothing was accomplished by their attitude EXCEPT for the fact that they have lost a very long term customer and I am now writing this review.

Maybe it is policy not to provide a sprinkle of cheese on a tomato based pasta dish at their organization, but the way in which the staff handled it was, in my opinion, not very appropriate. If they had tried to come up with some amicable way to solve the issue I would have been open to it. But instead they were unwilling to do anything because I "...did not order cheese pasta" and told me I just had to pay. In the end, they called the police to settle the matter and still ended up giving me the cheese. Thus they ruined a very long term client's relationship (I had been going their since it first opened and I frequent the other restaurant owned by the same person) with their organization and as i thought they did something to my food, i didn't eat it, so in the end I also had to go some place else for lunch. It was a lose / lose situation.

  • Visited April 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank mray01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 reviews from our community

Visitor rating
    9
    14
    5
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
61 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Good food, solid place”
4 of 5 bubbles Reviewed March 16, 2013 via mobile

Enjoyed both a good dinner (T-Bone steak) and breakfast here. Prices ok for Shanghai, place a little small but ok. Overall good experience and would recommend it.

    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Tapir76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampere, Finland
Level Contributor
22 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Great value”
4 of 5 bubbles Reviewed October 21, 2012

Had an emu carpaccio for starter, medium-rare ribeye steak for main and a bottle of Australian Shiraz to flush them down. The service was as it should be and so was the food, at 400 RMB I have absolutely nothing to complain about. Will go again.

  • Visited October 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Hoomoilanen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
116 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Great addition to my shanghai trips”
5 of 5 bubbles Reviewed September 22, 2012

Love that this is round the corner from the hotel I stay at in shanghai. Such a nice street to wander & then to get a massage after a great meal here & before bed!
Food here is great with a definitely slight kiwi flair. The wine is great & they're happy to let you try before you buy....2would always recommend without question
Would eat here with friends or as a couple too & have never had to book...

  • Visited April 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank London_Redstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
26 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Decent place with decent food”
5 of 5 bubbles Reviewed September 16, 2012

I am not familiar with New Zealand cuisine and not sure whether the food served by Little Huia has any trace of New Zealand taste in it; but the lunch experience I had with Little Huia was quite good. Their menu had a variety of choices including pastas, burgers and fish & chips. I ordered a fish & chips lunch set (Rmb 65) which came with tomato soup. The tomato soup is thick (which l like) and tasty. The fish is fresh and beer batter is reasonably good. With the price they are charging, I will definitely want to try other items in their menu.

  • Visited September 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank KoonT2343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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