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“Excellent hotel”

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Sheraton Shanghai Hongkou Hotel
Ranked #77 of 5,059 Hotels in Shanghai
Sierre, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent hotel”
Reviewed November 9, 2011

From the beginning until my departure, the hotel provided an excellent service. The rooms and the entire hotel were very clean and provide a high standard of technology. The food and ambience was excellent. In overall, very recommendable.

  • Stayed September 2011, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Nordcorea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, November 12, 2011
Dear Nordcorea,

Thank you so much for your valuable comments. We all are really glad that you enjoyed your stay.

Please do not hesitate to contact me prior to your next arrival


Kind regards

Nitin Abbi

Guest Service Manager
gsm.hongkou@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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813 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Vancouver, Canada
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 8, 2011

We spent two nights here as the first leg of our 13 day tour. The hotel is beautiful and definitely set a hard-to-beat standard for the rest of the trip. The staff were helpful and courteous, and were always attentive to our needs. Our room was fantastic, with a breathtaking view of the city, and the walk around the neighbourhood took us through old sections that were so much fun to wander. There's a little grocery store just down the street if you want to stock up on water, coffee, or snacks. It was also close to public transport, or a quick, and cheap, ride by cab to downtown sites. We were lucky to have a guide, so we didn't have to use either very much, but when we did it was really painless. And coming back to that lovely room at the end of a long day of wandering was just a treat. The buffet can be a little chaotic, and we did have some problems trying to order off the menu instead of just taking the buffet, but all in all, our stay here was just fabulous. It was a great start to an amazing trip.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank janett1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, November 12, 2011
Dear janett1957,

Thank you so much for your wonderful comments and it is great to see that our hard work is paying off! I have forwarded your comments regarding the buffet to our F&B Director who will take your feedback seriously.

Please feel free to contact me, whenever you plan to visit Shanghai again

Warm regards

Nitin Abbi

Guest Service Manager
gsm.hongkou@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 8, 2011

Stayed recently. Usually stay at westin and find rooms here quite a bit smaller. Didn't know this hotel is pretty new but decor feels a bit 90s. Nice bathroom. Great service overall, though they forgot my morning call. Breakfast was good. Only went out by cab. Doesn't look like there's much around hotel.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank le_petit_poisson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 6, 2011

We stayed 2 nights with the kids in Shanghai and chose the Sheraton in Hongkou. First of all we were really surprised that is located right next to the subway station that goes directly to the national airport and the fast train station, where we came from by taxi, which took us probably longer than public transport in the Shanghai traffic.
The hotel is new, rooms are spacious and nicely decorated, with a great view on the city center (we were on the 27th floor). They call it BUND VIEW, but of course you can not see the bund. The hotel is modern but without a soul, so if you just want to sleep its perfect!
The staff is not really what you expect from the hotel in this class, but not unusual for China. I still get annoyed when I ask for another coffee in the breakfast room and the waitress puts up and angry face saying a loud WHAT? But its not really important. The rooms are quiet.

If you go there, do not take the breakfast. For jetlagged tourist breakfast until 10 might be a bit short, and what you get is definitely not worth 150 RMB per person. There are places nearby or you take the subway downtown, its just 3 stops away.

  • Stayed November 2011, traveled with family
    • Value
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Helpful?
Thank german2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, November 7, 2011
Dear german2,

Thank you for your feedback regarding your recent stay with us. The subway station gives us definitely a competitive advantage. As well our brand new rooms with the Sheraton Sweet Sleeper beds contribute towards an enjoyable stay to our guests. However, I do apologize if our service staff was not up to the hotels standard. I have already informed the related department heads and I have asked them to take immediate actions. I can assure you that we will rectify the errors immediately! Our hotel concept focuses as well on arts! We have many paintings of various famous artists in our hotel. Furthermore, on our 38th floor we are currently constructing a art gallery which will definitely will enrich the hotel in terms of design and soul.

Please contact me if you ever plan to visit Shanghai again, so that I could personally take care of your well being.

Kind regards

Nitin Abbi

Guest Service Manager
gsm.hongkou@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nakuru
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 3, 2011

I booked the Sheraton Hongkou during my business trip to Shanghai last month based on reviews in tripadvisor. Upon making the reservation, I received an email from the hotel informing us of a free upgrade to the Deluxe Club Room with full benefits.We were presonally welcomed by the General Manager Mr. Neil McDonald and the Guest Service Manager Mr. Nitin Abbi. I must say that all the staff in hotel are great and always willing to look after our needs. The hotel is well located within easy reach to the Bund Area and other popular places in Shanghai by metro or taxi. The metro is just round the corner and very convenient to travel around when you want to go out for dinner or shopping. The rooms are modern and well laid out with elegant spacious bathrooms. The club lounge is great with a good selection of snacks and drinks. Breakfast at the club lounge was also great with really good service. I would highly recommend this hotel to people visiting Shanghai for buiness or leisure.

  • Stayed October 2011, traveled on business
    • Value
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Helpful?
Thank Sanjay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, General Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, November 7, 2011
Dear Sanjay S,

Many thanks for your positive comments about the hotel team, service and facilities – much appreciated!!

Kind regards

Neil

General Manager
Neil.McDonald@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, AZ
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed October 29, 2011

I spent two nights here and consider it one of the nicest Sheratons I have ever stayed at. The room was beautiful, very deluxe, quiet and comfortable. The bathroom was really quite fancy and luxurious. Service was overwhelmingly polite and helpful.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PHXroadwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, November 7, 2011
Dear PHXroadwarrior,

Thank you so much for your positive comments. I am happy that our hard work is paying off!

Please feel free to contact me if you ever plan to visit us again.

Kind regards

Nitin Abbi

Guest Service Manager
gsm.hongkou@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
Reviewed October 29, 2011

Stayed at the Sheraton Hongkou for 6 nights, 7 days using points. Overall, it was a wonderful experience. The hotel is right next to the Line 10 metro which is great because you can quickly and cheaply get you to your desired Shanghai sites. As a platinum member, I was upgraded to a suite. The room was spacious and comfortable..and mostly importantly very clean! Too bad I didn't get the Bund view, but still a view nonetheless. One minor gripe was that there was construction next to the hotel and there was very loud jackhammering happening around 8AM on our last day. We stayed on the 19th floor and could still hear it! Apart from that, everything was perfect about the stay. Not to mention, the staff was super friendly and helpful.

Room Tip: Higher floor, bund view
See more room tips
  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, November 7, 2011
Dear Allene J,

Thank you for your comments on tripadvisor and I am happy that you had a wonderful stay with us. However, I do apologize for the noise, this should not have happened.

As well it is good to see that you liked our suite. Please be so kind and contact me prior to your next visit so that I can assign you our suite with Bund View (subject to availability)!

Kind regards from Shanghai

Nitin Abbi

Guest Service Manager
gsm.hongkou@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Shanghai Hongkou Hotel

Property: Sheraton Shanghai Hongkou Hotel
Address: No.59 Siping Road, Shanghai 200086, China
Location: China > Shanghai Region > Shanghai > Hongkou , Sichuan North Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 5,059 Hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Hongkou Hotel 4.5*
Number of rooms: 471
Official Description (provided by the hotel):
Welcome to the Sheraton Shanghai Hongkou Hotel.Our local neighborhood has it all. Our hotel is close to the Bund, considered the city’s symbol since the 1920s, and the People’s Square. We are also near the Nanjing Road, Lujiazui, and Huaihai Zhong Road central business districts, as well as the North Sichuan Road shopping area and historic Duolun Road.Enjoy your stay in one of our 471 beautifully appointed guest rooms and suites, featuring river, city, and Bund skyline views. Relax completely in our famous Sheraton Sweet Sleeper™ Bed, with a pillow-top mattress, cozy duvet, and goose down blanket. Our hotel’s unique outdoor garden and riverside setting make it the perfect place to get away from the fast pace of Shanghai.Complimentary wireless High Speed Internet Access is now available in all of the hotel’s public areas and guest rooms to meet the needs of business and leisure travelers alike. When you need a retreat from fast-paced city life, we have many options. Indulge yourself with a treatment at the Shine Spa. Sheraton Fitness Programmed by Core® Performance features state-of-the-art cardio and strength-training equipment, and our 30-meter swimming pool is illuminated by natural light through the ceiling.We offer a variety of event facilities that are ideal for weddings, dinners, product launches, and meetings. Our dedicated professionals are ready to assist you with any requirements or requests.Let the Sheraton Shanghai Hongkou Hotel be your home base when visiting Shanghai, one of Asia’s most vibrant cities. ... more   less 
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