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“Lovely Hotel”

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Hilton Shanghai Hongqiao
Ranked #56 of 5,160 Hotels in Shanghai
Certificate of Excellence
Reviewed June 5, 2014

I stayed here recently on a business trip. The rooms are large and spacious. The spa facilities were wonderful and the staff were incredibly helpful. Like other reviewers I found the breakfast expensive. There is a huge choice, however this is not much use when your stomach is on a different timezone and just just want something light to keep you going. However overall an excellent hotel.

  • Stayed: May 2014, traveled on business
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    • Cleanliness
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Thank Nicola G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this reviewResponded June 9, 2014

Greetings from Hilton Shanghai Hongqiao!

Thank you for taking the time to write down your experiences of your recent stay with us. I am particularly pleased to read that you valued the hospitality and friendliness of our team members. I will definitely share your encouraging feedback with the entire team.

We recently changed the breakfast offering in our All Day Dining restaurant, after having conducted an extensive research among our guests. Based on these findings, we have been able to extend the variety of the breakfast buffet and include the most popular Japanese, Korean, Chinese (from various regions) and Western dishes. If you prefer not to take the full buffet, we do offer sandwiches, bakery items, juices and Illy coffee at our Deli. Alternatively, you may opt for staying in Tower 3 during your next stay. This is our so called Executive Tower and all guests staying here enjoy complimentary breakfast in the Executive Lounge (as well as light refreshments and pre-dinner cocktails).

I do hope we may welcome you to our hotel again soon!

Kind regards,

Joseph Zitnik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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478 - 484 of 1,015 reviews

Reviewed June 2, 2014 via mobile

In a city where everything is fast and crowded, the Hilton Hongqiao offers a relaxing atmosphere with modern and huge rooms.
I usually go for the King Guestroom, which is a little bigger than the standard room.
The breakfast is excellent but quite expensive (if not included in the room rate).

Stayed: June 2014, traveled on business
Thank Markus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this reviewResponded June 2, 2014

Dear Mr. Markus – Greetings from Hilton Shanghai Hongqiao!

Thank you for sharing your review on Tripadvisor. I am pleased to read that you have found the right hotel to relax and unwind from Shanghai’s ‘fast pace’. Although the Hilton Shanghai Hongqiao is a relatively big hotel (674 rooms), it feels intimate as the building is spread over three towers which are all connected by our lobby and lush garden. With the extensive gym and wellness facilities (including two tennis courts and yoga room) the hotel is the ideal place to re-energize after a day’s work.

We recently changed our breakfast variety to ensure we have the most popular breakfast dishes available for our guests from all over the world. With the help of our guests we have put together a breakfast buffet with not a broad Western selection, but also Chinese (from different regions), Korean and Japanese. We praise ourselves for having among the best breakfast buffets in town!

I look forward to welcoming you to our hotel again soon.

Kind regards,

Joseph Zitnik
General Manager

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Reviewed May 30, 2014

Excellent Services, Very professaional sevices from enter to the hotel til check out. Staff are happy to help any needs. They will also have high integrity. They found my ipad and return to me. They always can find taxi for us in mins. Hotel Management is very attentive you can feel.

  • Stayed: May 2014, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sauling C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this reviewResponded June 1, 2014

Greetings from Hilton Shanghai Hongqiao!

I am pleased to read your feedback and thank you rating us as a “6 stars hotel”, particularly due to the service and hospitality you experienced throughout your stay. Rest assured that I will share your encouraging comments to all our team members during the next monthly team member celebration!

Reading your profile, I understand you stayed with us on business. The hotel is in close proximity to Shanghai’s key economic zones with many multinational companies establishing their headquarters in this part of town. Business parks such as Caoheijing and Zhongshan Park are in close proximity to the hotel. On weekdays, we provide complimentary shuttle service to these areas for your convenience. Our Concierge Lance and his team are more than willing to assist. Alternatively there is plenty of taxi’s queuing in front of the hotel and – before you board – we will ensure the taxi driver knows your exact destination.

Thank you for sharing your feedback on Tripadvisor and I look forward to welcoming you back to our hotel soon.

Kind regards,

Joseph Zitnik
General Manager

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Reviewed May 30, 2014

Room was clean and conformtable; check in or out speed was fast and smooth. Restaurant at lobby - food was nice and service was good. I selected this hotel because of excellence location where very close to airport.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts
Thank Danny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this reviewResponded June 1, 2014

Dear Mr. Danny – Greetings from Hilton Shanghai Hongqiao!

Thank you for taking the time to write a review about your recent stay experiences at our hotel. I am pleased to read that you had an enjoyable stay and that you valued the quality of or food and service.

You mentioned that you selected our hotel due to its location to the airport. Indeed, the hotel is a 15 minute drive from the Hongqiao Hub, i.e. Shanghai Hongqiao Airport and the High-speed Railway Station. The Hongqiao Hub is growing fast as it offers the perfect travel connections to the majority of locations in Mainland China. With the growing number of international flights flying to/from Hongqiao, the airport is now also ideal when traveling to Japan, Korea or Hong Kong.

You stayed in a room in Tower II, i.e. our ‘Deluxe’ Tower. The hotel has three towers in total, all of which have different category rooms. During your next visit to Shanghai, you may wish to try out Tower III which is our ‘Executive’ Tower. The rooms in this tower are even more spacious and also give you direct access to the Executive Lounge where you can enjoy complimentary breakfast, light refreshments and pre-dinner cocktails.

Once again, thank you for your feedback.

Kind regards,

Joseph Zitnik
General Manager

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Reviewed May 29, 2014

This was my first time traveling to China for business. The staff at Hilton Shanghai Hongqiao made my stay a memorable one. My room was nicely decorated with clean modern lines. The rain shower was very relaxing. If you decide to stay, you really should treat yourself to a massage at their spa...it was the best! Their exercise equipment and fitness center is top notch. Food service was excellent. Overall, excellent property and I highly recommend this place.

Room Tip: Request a high floor, great view when there is not a lot of smog.
See more room tips
  • Stayed: June 2013, traveled on business
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Thank Carole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this reviewResponded June 4, 2014

Dear Ms. Carole – Greetings from Hilton Shanghai Hongqiao!

Thank you for staying at our hotel during your first time traveling to China! I am pleased to read that you had an enjoyable stay and that your recommend our property to other fellow travelers. Despite your traveling to China on business, you were able to free up some time to using our gym and spa facilities. Rest assured that I will share your feedback with our spa therapists and food & beverage team.

The Hilton Shanghai Hongqiao opened late 2010 and, as such, is one of the newest hotels in Hongqiao. As you rightly mentioned, all our 674 rooms contemporary in design and are spacious, with a minimum size of 46 sqm / 495 sqft. Looking at the pictures you took, you stayed in our Executive Room in Tower 3. Apart from these rooms to be even more spacious, these rooms also offer a walk-in wardrobe, ergonomic work desk and bathtub with flat-screen television. All guests staying in Tower 3 (our Executive Tower) have automatic access to the Executive Lounge where they can enjoy complimentary breakfast, during the day refreshments and pre-dinner cocktails.

Thank you for having shred your recent stay experience on Tripadvisor and we look forward to welcoming you to our hotel again during your second trip to Shanghai.

Kind regards,

Joseph Zitnik
General Manager

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Reviewed May 28, 2014

This was an excellent experience. Room, Lobby, Fitness centre..everything was very nice..The only problem was the location - Subway, shopping and restaurants were a little far from the hotel, but still walkable or easy by a taxi.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Nishantha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this reviewResponded May 29, 2014

Greetings from Hilton Shanghai Hongqiao!

Thank you for sharing your feedback on Tripadvisor. It is great to read that you had an excellent experience at our hotel and also had the time to try our facilities. We are particularly proud of our extensive wellness facilities including gym, pool, tennis courts, TRX studio and yoga room. Our personal trainers Douglas and Cherry are more than happy to make your work-out even more rewarding. Please feel free to ask them during your next stay!

As our hotel is nearby Shanghai’s main office parks (e.g. Caoheijing and Hongqiao), we welcome many business travelers. Moreover, Hongqiao Airport and Hongqiao Highspeed railway station can be reached within 15 minutes. If you are looking for dining and entertainment, I would like to recommend you to go Laowai Jie (“Foreigner Street”). Here you will find an abundance of restaurants and bars. As only pedestrians are allowed in, it is a very peaceful area ideal for alfresco dining. If you wish to go downtown Shanghai, the hotel offers daily shuttle service to the city’s main tourist attractions such as The Bund and Yu Garden. You may can also take a taxi, which are always available in front of the hotel.

We look forward to welcoming you to our hotel again soon!

Kind regards,

Joseph Zitnik
General Manager

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Reviewed May 27, 2014

The room is very clean, modern and comfortable. The hotel staff are very friendly. The food was great. Just walking distance from "Foreigner Road" for a great place to find other restaurants. I felt safe at this place.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Maxine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSHHongqiao, General Manager at Hilton Shanghai Hongqiao, responded to this reviewResponded May 28, 2014

Dear Mr. Maxine – Greetings from Hilton Shanghai Hongqiao!

Thank you for completing our online guest satisfaction survey and for sharing your review on Tripadvisor. I am very pleased to read that you had a safe and comfortable stay at our hotel. I will share your encouraging feedback with the team members and, in particular, with our Culinary Team!

Indeed, the hotel is in close proximity to Laowai Street (“Foreigner Street”) where you will find a wide variety of Western and Asian restaurants. Now with the summer season starting, it is a great place for a relaxing evening at one of the many terraces. Next time you may also like to try some of the authentic Korean restaurants that are nearby the hotel. If you prefer to stay in the hotel, you can always try our seafood and tuna buffet in the All Day Dining or Cantonese cuisine in our Chinese restaurant Yue Xuan. In our lush hotel garden we also serve light summer delicacies.

I hope we may welcome you to our hotel again soon.

Kind regards,

Joseph Zitnik
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Shanghai Hongqiao

Address: No.1116 Hongsong East Road, Shanghai 201103, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Shanghai
#34 Spa Hotel in Shanghai
#55 Luxury Hotel in Shanghai
#83 Best Value Hotel in Shanghai
Price Range: $88 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Shanghai Hongqiao 5*
Number of rooms: 662
Official Description (provided by the hotel):
Situated in the heart of Hongqiao business district, the three-tower Hilton Shanghai Hongqiao is close to metro lines and within walking distance of entertainment venues. Relax in the spacious guest rooms and enjoy the wide range of facilities including the spa. The Grand Ballroom is ideal for private functions and can accommodate over 1,000 people while the two restaurants serve up cuisine from around the world. ... more   less 
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Also Known As:
Hilton Shanghai Hongqiao Hotel Shanghai

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