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“Poorly trained and rude staff”
Review of Eiffelton Hotel

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Eiffelton Hotel
Ranked #1,877 of 5,159 Hotels in Shanghai
Reviewed July 27, 2011

This hotel is actually made up from several buildings, At first glance the hotel is impressive, however the problems soon started to appear. The first was that the doorman simply watched gormlessly as we struggled to get our bags out of the taxi. This wasn't a massive issue, but others did follow.

Despite the fact we ordered a Deluxe Double, when we arrived at the room it was a rather shabby looking small twin room, with a stained carpet and bottles left by the previous guests. When we complain the staff were extremely rude and each one gave conflicting information. They offered us a double, but it was tiny, barely bigger than the double bed that they'd somehow stuffed into it. We weren't happy and wanted a double bed so we said we'd take it, so long as they charge us the cheaper rate as this isn't the room we ordered. They were not, under any circumstance prepared to reduce the rate. After dealing with several, very rude staff members a manager eventually agreed to upgrade us, but we had to spend a night in the tiny double room.

Other than the size of the room, the toiletries provided weren't enough for two people to have two showers a day, something I like to do when I'm out all day in 36C heat.

The upgraded room was much better, clean, spacious, had a bigger TV, two toilets, a sofa and a fantastic view of the City. The toiletries provided were also more substantial.

Breakfast is OK, a mixture of Chinese and Continental. Get there quick or it will go cold though.

In summary - The room was good, possibly better than we'd paid for, but I didn't like the fact that they tried so hard to give us a room which was worse than what we'd paid for. The staff are also rude and poorly trained.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
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1  Thank FatalException
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 - 19 of 34 reviews

Reviewed January 8, 2014
Google Translation

Room Tip: Лучше выбирать верхние этажи, т.к. рабочий персонал шумит под окнами
See more room tips
  • Stayed: September 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Thank leonovdmitry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2012
Google Translation

  • Stayed: December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Traveler-Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed November 30, 2011
Google Translation

  • Stayed: November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed October 12, 2011
Google Translation

  • Stayed: June 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 19, 2011
Google Translation

  • Stayed: September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
2  Thank すまいるえびちゃん
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2011
Google Translation

  • Stayed: June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank artemisia889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eiffelton Hotel

Address: No.1888 Puming Road, Pudong New District, Shanghai 200127, China
Location: China > Shanghai Region > Shanghai > World Expo
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #1,877 of 5,159 Hotels in Shanghai
Price Range: $60 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eiffelton Hotel 4*
Number of rooms: 338
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