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Courtyard by Marriott Shanghai Central
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All reviewsthe executive loungefree wifipuxi areabreakfast buffettrain stationpeople's squareglass wallcomfortable bedsexcellent hoteldumplingsper daywould highly recommend this hoteldefinitely stay here againindoor poolrain showerchinese foodcentral location
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Reviewed July 15, 2014

This is an OK 4 star hotel. A couple of negative points, the main one being the fact that my shower was broken in the morning. Took a couple of workers to fix it. Not really cool when you have to leave in the early morning. Other than that, room and hotel is good for a 4 star hotel. Good for business travel, no personal touch IMO. I have heard the other courtyards are better.

  • Stayed: May 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank Tim V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A W, Manager at Courtyard by Marriott Shanghai Central, responded to this reviewResponded November 16, 2014

Dear Tim V,

Greeting from Courtyard by Marriott Shanghai Puxi.
Thank you for your feedback about your recent stay. I am deeply sorry about the issues during your stay. Everything we do is aimed at providing our guests an excellent hotel experience and that time we were not able to reach your expectations. We immediately reviewed your comments carefully with those concerned to learn and take corrective action where necessary.

I do hope your second stay was much more satisfactory.

Sincerely,
Amber Wu
eCommerce Manager
Courtyard by Marriott Shanghai Puxi
cy.shapx.ecommmgr@courtyard.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

Typical of the Courtyards in Asia, this is a fairly new property with modern and well equipped rooms. The staff are very nice and helpful, especially in the Concierge lounge if you are a preferred gust and get access to it. The location is not my favorite since there is not much within walking distance, although it is very close to the Shanghai train station and convenient if you need to use that. It is also a 5 minute walk to the the metro (subway) line 1, and your can easily get to a lot of favorite spots, such as the People's square, Xintiandi, East Nanjing walking street, Jing'an temple, and more, all within a few short stops. Or you can get a taxi and be at most of these places for about 15-25 RMB ($2.5-4.0), taxis are very cheap in Shaghai, but remember you must have your address written in Chinese since the drivers don't speak English!

The concierge room (lounge) is excellent and the staff working there are super attentive. This was pretty much my office during my stay, instead of working out of my room.

The gym was reasonable, not very big, but had enough for me to get most of exercise routine covered. The pool seemed a bit on the small side, but did not use it.

The restaurant/bar in the lobby was very smokey, had to use it one night when the concierge lounge was closed due to a holiday. The bar area is not that big and even if you sit in a non-smoking area, the smoke does drift over and not very pleasant for non-smokers.

The rates are excellent for Shanghai, and quite a bit cheaper, if you are ok with having to use a taxi or metro to get around.

I highly recommend this hotel, if you want a high quality room, very good service, at a reasonable rate in Shanghai.

Room Tip: I stayed on the high floors and the rooms were very nice.
  • Stayed: May 2014, traveled on business
    • Location
    • Cleanliness
    • Service
3  Thank Frankkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A W, Manager at Courtyard by Marriott Shanghai Central, responded to this reviewResponded November 17, 2014

Dear Frankkh,
Greeting from Courtyard by Marriott Shanghai Puxi.
Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Puxi was enjoyable.
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Amber Wu
eCommerce Manager
Courtyard by Marriott Shanghai Puxi
cy.shapx.ecommmgr@courtyard.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

Reviewed this place a few months back as "Good Stay" upgrade that now to "Great Stay". As a Courtyard brand the hotel punches well above its weight. Although the Asian Courtyards are better IMO than US, European equivalent this is way better still.

Great staff, very good rooms and superb Club Lounge for the price of the hotel. When I was checking in the guest service manager had pulled up my last Trip Advisor review so we had a quick chat. Very professional and personalised!

Thoroughly recommend this hotel for business or leisure travel alike in Shanghai.

  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A W, Manager at Courtyard by Marriott Shanghai Central, responded to this reviewResponded November 17, 2014

Dear Matthew C,
Greeting from Courtyard by Marriott Shanghai Puxi.
Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Puxi was enjoyable.
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Amber Wu
eCommerce Manager
Courtyard by Marriott Shanghai Puxi
cy.shapx.ecommmgr@courtyard.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

Stayed here for 4 nights in June 2014.

The hotel was clean and bright. Beds were large and comfortable (our twin room had 2 double beds). I particularly liked the dual shower head in the bathroom. You could change from the shower head on top of the ceiling or use the hand held one.

Hotel was about a 3min walk from the subway and 10min walk from the regional train line station. It is in a hotel/business district, so don't expect there to be too many shops around.

Best part is the price. Around 600rmb per night.

I probably wouldn't eat at the restaurant again though. It was a bit overpriced and the food was average. Around 40rmb for a can of soft drink.

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A W, Manager at Courtyard by Marriott Shanghai Central, responded to this reviewResponded November 16, 2014

Dear Sue H,
Greeting from Courtyard by Marriott Shanghai Puxi.
I would like to sincerely thank you for taking the time to share your wonderful feedback on your recent visit to our iconic property. We are very grateful that you chose to come and stay with us and I will look forward to sharing this with our entire team here.

We sincerely hope that you will be able to return to Shanghai and we would be so happy to have you back.
Sincerely,
Amber Wu
eCommerce Manager
Courtyard by Marriott Shanghai Puxi
cy.shapx.ecommmgr@courtyard.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

This is an extremely easy hotel to travel to being just a 5 minute (max) walk to Shanghai Train station. Its also a great hotel. Service is excellent with extremely modern, well kept and clean facilities. The gym is surprisingly nice with a great view of the main road below. The pool is also attractive despite a medium size.

There isn't anything more than what you would expect but everything that is here is great and easy to use. I personally love the decor but I guess that's a subjective opinion.

For business travels I highly recommend paying the extra for the exec lounge access. The free buffet is limited but good and more than enough to satisfy plus the free bar is fun and great for networking.

For anyone traveling with kids or on business I absolutely recommend this hotel because its very westernized. Not the hotel for adventure travelers. But if you'rel looking for adventure downtown Shanghai isn't where you'd want to be anyway!

Room Tip: Get the exec lounge access- 30th floor
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ryanvankarp80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A W, Manager at Courtyard by Marriott Shanghai Central, responded to this reviewResponded November 17, 2014

Dear Ryanvankarp80,
Greeting from Courtyard by Marriott Shanghai Puxi.
Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Puxi was enjoyable.
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
Amber Wu
eCommerce Manager
Courtyard by Marriott Shanghai Puxi
cy.shapx.ecommmgr@courtyard.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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