this is so far my most disappointing experience.
we were most frustrated by the attitude of the assistant manager, who was arrogant, rude and unprofessional. he did not honour his promise and never care about the guests at all.
staff are not knowledgeable and unhelpful. the requests made at time of bookings are all overlooked if not ignored.
we actually called ahead to confirm everything. but staff are just not knowledgeable and uncaring.
the worst experience i ever got from a Marriott chain hotel.
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- Also Known As:
- Courtyard Puxi Marriott Hotel Shanghai