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Waldorf Astoria Shanghai on the Bund
Ranked #5 of 5,161 Hotels in Shanghai
Certificate of Excellence
Reviewed April 6, 2014

This is my first time staying at a Waldorf, it would not be my last for sure,
I would start off with the good points.
1. Check in and out was a breeze. It was seamless and no messing around with their IT set up unlike some other big hotel chains. They really seem to know what they are doing. It literally takes less than 2-3 minutes as I timed them.
2, Their welcome emails before the trip and post trip was a polite gesture and a personal concierge function was helpful. Even though I did not use concierge services as I am a seasoned traveler, but I am sure they would deliver if called upon.
3. The breakfast was fantastic. This MUST BE the first hotel whose egg bar does a Egg Benedict for you. WELL DONE. This feature must continue. You can have your omelette various ways, sunny side up etc.
4. The entire place looks fairly fresh and well appointed and not tired at all. Rooms was not reeking of smoke like some other big chains. The carpets was also not stinky or musky smelling.
5. The libray on the 3rd floor must be my favorite with a Nespreso machine a full suite of choices. Complemetary and on the house together with tea, some cookies complete the experience. Wood panelling and comfortable sofas that you can sit for hours on end.

Now the bad points... I feel they can do better and should not be contented at being just being number 3 on TA. They should aim for the top and there is room for alot more improvements. It is the small things that add up.

1. I was staying on the 16th floor and for some reason they left the vacuum cleaner along the corrider just outside the service door for the entire duration of the trip. This could easily be hidden out of sight. This is unacceptable as it does spoil the ambience. I can imagine if they were cleaning the rooms, but the vacuum cleaner was left there at all times of the day while I was moving in and out of the room.

2. There was no LIFEGUARD on duty at the pool. I am not sure if there is a legal requirement but the lifeguard or I presume was a lifeguard/staff just walked in inspected a little, dried up the floors, but was otherwise PHYSICALLY ABSENT at most times. This is an accident waiting to happen and what also compounds this is that there does not seem to be any CCTV installed for security or safety reasons. Of course this is a cost issue, but if any potential fatalities happen, this is a potential multi-million law suit.

3. The doorman/lady as the first point of contact with customers/clients/guests should be trained to put on a much much brighter smile. I had no issues with the front desk/concierge/restaurant staff in general.

  • Stayed: April 2014, traveled with family
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2  Thank drmini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded April 8, 2014

Thank you for your recent stay at Waldorf Astoria Shanghai, and for your compliments of our check in service, our welcome emails, the breakfast, our hotel environment as well as the library experience. We also appreciate your sharing your concerns regarding our floor ambience, pool safety, and our doorman service. We do have CCTV camera installed in the pool area and our life guard will check whether/not one can swim before you are left alone. We do value your comments which will definitely be helpful in our efforts to continually improve our guest experience, and we will actively work with related department for further improvements in those areas you have mentioned. Thank you again for your feedback and we hope to see you again soon.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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690 - 696 of 1,501 reviews

Reviewed April 2, 2014

A beautiful hotel in the heart of Shanghai. A prefect mix of old and new, with amazing river view rooms. What truly makes this hotel shine is the amazing service. The staff was always ready to help, and prepared to go above and beyond. When we were having trouble getting our US curling iron working, the staff went as far as to offer to go out and buy us a new one to use! We did eventually get ours working, with some help, but this gesture will always be remembered. I hope to return soon!

  • Stayed: March 2014, traveled with family
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Thank robbasax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded April 3, 2014

We are so delighted that you enjoyed your stay at Waldorf Astoria Shanghai, and thank you for your compliments of our True Waldorf Service. We will share such encouraged comments with all of our team and we very much look forward to welcoming you return soon.

Yours sincerely,
Jennifer Hong
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

The Waldorf Shanghai was my base for two days of meetings and part of a weekend on a business trip. I had a luxurious room with stunning views of the Bund, the river and Pudong. The finishings and furniture left nothing at all to be desired. The design of the room was a bit quirky, with some very odd angles in the closet and bathroom. The whole of the bathroom is electronic, including the toilet. The gadetry can be seen as novel and interesting, but can also be a bit annoying -- anytime I walked into the bathroom, the toilet would go into action by movement sensor.

Other than these very minor points, the hotel is a real treat. The lobby is grand, with classic Colonial and Chinese elements that follow throughout the whole of the hotel. The room was very comfortable for best rest and work. WiFi and all electronics worked well. The views from the room were captivating.

I had a free day and the concierge was extraordinarily helpful assisting with planning my day in all respects. They were efficient, polite and highly effective.

The Long Bar was a real treat. It is a wonderful place to sit and relax for a drink after a long day or visit with friends. The service was excellent and the menu top notch.

Finally, the location is fantastic and cabs were plentiful when we needed them.

  • Stayed: January 2014, traveled on business
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Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded April 3, 2014

Thank you very much for staying at Waldorf Astoria Shanghai and for your compliments of our hotel location, room view, the legendary Long Bar as well as our concierge service. We are delighted to learn that you enjoyed your stay and we hope to see you again in the near future.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

excellent and couldn't ask for more... one of the best location in Shanghai. I have stayed at least 6 other hotels in Shanghai since visiting Shanghai for business and leisure and Waldorf by far is the best.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Waldorf Astoria
Thank tristan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded April 2, 2014

We are truly delighted and most proud of your high regard of Waldorf Astoria Shanghai. We look forward to welcoming you back in the near future.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

Take yourself back to the 1930's , whilst having everything you would wish for in the 21st century. It almost felt like a privilege to be allowed to stay.
If I had to make a criticism , the main bar closes too early. When you are paying that much, you expect to return to the hotel around 1 am and still get a drink.
But don't let that stop you. If you are staying in Shanghai, give it a try.

  • Stayed: March 2014, traveled on business
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Thank Westymar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded April 1, 2014

Thank you very much for your compliments and recommendation of Waldorf Astoria Shanghai. We hope to have the pleasure of serving you again on your next visit to Shanghai.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2014

When I checked in the room, I found a big pile of dirty laundry on baggage rack. It‘s clearly from previous stay. It's was picked up after I called for assistant, but no apologize in any kind from hotel, it seems this is very normal thing to happen here. But i am sorry, this is disgusting! Hair dryer doesn’t work in the bath room, have to move it to bed room, not a 5 stars hotel standard to me. won't be back again!

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Waldorf Astoria
4  Thank Liang L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded April 1, 2014

Dear Ms. Liang,

Thank you very much for taking your valuable time to share with us your comments following your recent stay at the Waldorf Astoria Shanghai.

We regret learning about your disappointing experience with us that is absolutely unacceptable and certainly does not reflect the service standards we pursue.

Our Floor supervisor checked the room prior to your arrival and found that the bed sheets were not properly placed. The request was made to our room attendant to change the sheet. This was done however forgotten was to remove the replaced sheet. We can assure you that the linen left behind was a clean bed sheet and certainly not of the previous guest. Needless to say that the replaced bed sheet should have been removed by our team member. This is definitely not a "normal thing" to happen and we would like to treat this as an isolated case.

Ms. Liang, we do value your response as it is through them that we are able to further improve our service standards and facilities. We hope you will reconsider staying with us so we can show you the True Waldorf Service we practice.

Yours sincerely,
Jennifer Hong
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2014

I have stayed in a lot of hotels worldwide, and this has to be one of the best. From the time you are quickly checked in and escorted to your room, until a very efficient checkout, you are cared for in every way.

Due to my husband's hilton honor status, we were upgraded to a junior suite. A huge bedroom with walkin closet, a private study (which is very handy when one party can't sleep), and a very high tech bath with electronic toilet. Everything controlled by an electronic master controller. Completely quiet.

Breakfast was a lavish buffet of Chinese as well as western. If you can't find something to love there, you are way to picky.

The whole place is spotlessly clean, and if you even look confused for a second, someone is right there to help you.

I will definitely return!

Stayed: March 2014, traveled as a couple
Thank Feistyrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded March 25, 2014

Thank you for your nice comments of Waldorf Astoria Shanghai. We are so proud to be ranked as one of the best hotels in the world and we truly appreciate your compliments of our hotel facilities, breakfast as well as our services. We look forward to welcoming you back on your next visit to Shanghai.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Shanghai on the Bund

Address: No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China
Phone Number:
Location: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Shanghai
#3 Business Hotel in Shanghai
#5 Spa Hotel in Shanghai
#5 Family Hotel in Shanghai
#5 Luxury Hotel in Shanghai
#183 Best Value Hotel in Shanghai
Price Range: $292 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Shanghai on the Bund 5*
Number of rooms: 260
Official Description (provided by the hotel):
Combining the history and culture of the celebrated Shanghai Bund with a taste for 21st century sophistication, Waldorf Astoria Shanghai on the Bund offers a heritage ambiance, legendary service and timeless amenities to make your stay truly memorable and distinct. Housed within the two-building complex in phases are 260 well-appointed rooms and suites, stylish environments for dining and lounging, extensive banquet facilities with stunning views, luxury spa, fully-fitted gym ,free WiFi and more, all crafted onto a picture perfect setting that speaks volume of the grandeur and finesse that is uniquely ours. ... more   less 
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Also Known As:
Waldorf Astoria Shanghai On The Bund Hotel Shanghai

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