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“Long Bar is great for a drink”

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Waldorf Astoria Shanghai on the Bund
Ranked #5 of 5,105 Hotels in Shanghai
Certificate of Excellence
Toronto
Level 6 Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Long Bar is great for a drink”
Reviewed July 6, 2013 via mobile

It is fun to visit the Waldorf's Long Bar, it's like a time machine back to the 30s or 40s in Shanghai. The bar staff were very friendly and provided great service. The atmosphere is very relaxing.
Free super fast wifi too!

Stayed July 2013, traveled as a couple
Helpful?
1 Thank melbourne505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, July 16, 2013
Thank you for your wonderful comments on our Long Bar, which is indeed an icon of our hotel. This venue is rated as highly regarded as The Best Bar in Shanghai. We look forward to serving you again.
Waldorf Astoria Shanghai on the Bund
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1,423 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (348)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Auckland Region, New Zealand
Level 5 Contributor
78 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 6, 2013

I stayed at this hotel for four nights on business. It was the second time I have stayed at the hotel and it just gets better. The rooms are big with all the amenities that anyone would require. Fresh fruit everyday and very friendly staff. Room service is fantastic and laundry service is fast. The hotel is like an oasis but still gives you the Shanghai feeling.

Stayed July 2013, traveled on business
Helpful?
Thank Munlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, July 16, 2013
Thank you for your great comments and for choosing to stay with us for the second time. We are very happy that you enjoyed your stay and we hope to look forward to welcoming you back in the near future.
Waldorf Astoria Shanghai on the Bund
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level 6 Contributor
302 reviews
260 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed June 29, 2013

I stayed at this hotel for two nights, The service was more then GREAT check in and check out took only minutes the staff seemed to anticipate all your needs and were happy to serve, The common spaces of this hotel are beautiful the rooms are big and extremely well equipped, the was heavenly, in short a perfect hotel.
The surrounding area of the hotel is very nice there is a nice promenade along the river across the street of the hotel, where you can take a boat ride, the view from the hotel window is breathtaking,
Will definitely come back to this hotel.

Room Tip: Ask for a room facing the river not the city.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, July 8, 2013
Thank you for sharing your experience on your recent visit and for your compliment on the service as well as hotel facilities. We look forward to welcoming you back.
Waldorf Astoria Shanghai on the Bund
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 4 Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 29, 2013

I stayed 2 nights in this hotel. Im usually a Park Hyatt or Four Seasons fan, but was in the hotel for an event. The rooms are very comfortable and well appointed with all the automatd blinds and heated self flushing toilets one would expect in Asia. The food is pretty good - though i have had better breakfast buffets. The fluffy slippers would get a 5 star rating ! The housekeeping / room servicing was great and the concierge very helpful. I had a major disaster with the laundry. They ruined an expensive evening gown, then when trying to rectify the situation actually made it even worse by creating stains tht were not present before. This can happen, howver in 5 star hotel you expect more care. The way that the management then dealt with this issue compounded my disappointment as it was a clear attempt to side step responsibility and to try to put the blame on the guest. Not elegant at all - frankly cheap and superficial behaviour that left a sour taste

Room Tip: Get a high floor . Bund facing rooms are worth it. The suites in the old building are not worth the...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 70Michela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, July 8, 2013
Thank you for taking the time to share your feedback from your recent stay and please accept our sincere apologies for the laundry service. We very much appreciate your feedback and it does help us to further improve our product and services. We hope we will be given an opportunity to change your impression.
Waldorf Astoria Shanghai on the Bund
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level 5 Contributor
87 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed June 28, 2013

Even though the hotel received such wonderful reviews, I was actually disappointed with my stay. The hotel is located right by the Bund, which is extremely convenient. The rooms are spacious and comfortable. However, the service across the board was disappointing. It would take forever for our requests to be answered. We would have to ask for things over and over. Housekeeping was inconsistent. Service to me is extremely important, we had just come from the Four Seasons in Hong Kong where the service was outstanding. I am not sure what everyone is raving about here as they have serious service issues to sort out. I would maybe try one of the Four Seasons Shanghai or Pudong, at least you know if you face any problems there they will be sorted out on the spot.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sam017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, July 8, 2013
Thank you for your praises on our hotel location and guest rooms. We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for unparalleled service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to improve our training processes, and We do hope to have the opportunity to welcome you back on your next visit to Shanghai.
Waldorf Astoria Shanghai on the Bund
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davie, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 28, 2013

Nice location but the staff don't speak proper English and almost felt like they're doing you a favor by assiting....but to be fair this was also felt at the St. Regis in Beijing so this may be a cultural issue. Avoid staying on the 10th floor as it smelled like smog. Room sizes were on the larger side and the food was good.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Girish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, July 8, 2013
Thank you for taking the time to share your feedback from your recent stay. One of the cornerstones of the Waldorf Astoria experience is unparalleled service, and to ensure that our guest experience remains at the level we expect, we have undertaken additional training exercises to improve our English and service. We appreciate you alerting us to this issue, and we hope you will give our hotel a second chance if you return to Shanghai.
Waldorf Astoria Shanghai on the Bund
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Los Angeles, California
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 26, 2013

We stayed at the WA on the end of 10 day cruise. (June 18-20th) Had we stayed in this hotel at the beginning of our trip, we probably would have missed the cruise. The rooms were amazing! We had a River View room and the view was breathtaking. Looking at the Shanghai skyline at night was absolutely beautiful. The beds were so comfortable it was hard to get up. We ate breakfast at the restaurant downstairs, the food was delicious, the variety was fantastic. The service, the staff was the best I can only say if this is what the Waldorf is all about I will definitely be staying in a Waldorf Astoria again. I have never written a review about anything but I was so impressed with this hotel, i just had to say something about it.

Room Tip: You must request a River View Room.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmbnla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, July 8, 2013
Thank you for your recent stay at Waldorf Astoria Shanghai. It is so encouraging to receive your wonderful comments on our products and services. The view from our River view rooms and suites are indeed most spectacular. We look forward to serving you again.
Waldorf Astoria Shanghai on the Bund
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Shanghai on the Bund

Property: Waldorf Astoria Shanghai on the Bund
Address: No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China
Phone Number:
Location: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Shanghai
#3 Business Hotel in Shanghai
#5 Spa Hotel in Shanghai
#5 Luxury Hotel in Shanghai
#5 Family Hotel in Shanghai
#189 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Shanghai on the Bund 5*
Number of rooms: 260
Official Description (provided by the hotel):
Combining the history and culture of the celebrated Shanghai Bund with a taste for 21st century sophistication, Waldorf Astoria Shanghai on the Bund offers a heritage ambiance, legendary service and timeless amenities to make your stay truly memorable and distinct. Housed within the two-building complex in phases are 260 well-appointed rooms and suites, stylish environments for dining and lounging, extensive banquet facilities with stunning views, luxury spa, fully-fitted gym ,free WiFi and more, all crafted onto a picture perfect setting that speaks volume of the grandeur and finesse that is uniquely ours. ... more   less 
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Also Known As:
Waldorf Astoria Shanghai On The Bund Hotel Shanghai

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