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“Comfortable room and good location!”

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Pullman Shanghai Jing An
Ranked #60 of 5,059 Hotels in Shanghai
Certificate of Excellence
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Comfortable room and good location!”
Reviewed May 4, 2013

Around 15 mins from airport to this hotel by taxi. Staff were polite. Our room was facing the train station nearby. It is very easy to take metro to visit shanghai from here. Room was spacious and well appointed. They offer slippers and bath robe, very comfortable and good quality.
The in-room IT facilities was so user-friendly for business traveller.

After our departure, my husband forgot something in the room, and the housekeeper found it. When we called the hotel from Hong Kong, the staff was very helpful to assist us with express delivery. They didn't charge extra, and the cost was reasonable. Our thing was well packed and delivered.

We hope the hotel managers could offer more training to some young receptionists, because some of them weren't very experienced to check us in and out during our stay. And the doormen weren't very friendly and greeted the guests. But overall, we still enjoyed much of our stay, and hope next time, they won't allow guests smoking in the bar near the lobby! Because the smell was really strong!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this review, May 5, 2013
Dear LadyCR,

We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Zhongya. The same time, we attach great importance to your comments, and have asked the relevant departments (Front Office) to strengthen the training and management of its staff, and have the opportunity to offer a better service for you in the near future. Look forward to your stay here again.



Best regards,


Jenny Yang
E-commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,691 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Hong Kong, China
Level Contributor
153 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed May 2, 2013

metro is just underneath the hotel which is so convenient. It's next to Shanghai Railway Station which makes it's convenient yet some fast food stores not far away. There's a McD just round the corner if you r foreigner.

Lobby & bar is classy, but with strong smoking smell. Room is very nice and I am impressed.

Area is newly developed to become commercial + 1st tier hotels in last 10 years. Intercontinental is opposite. Not right on the most prime area and that's why (I think) the price is competitive. Just a few metro stops to the downtown.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ambambamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this review, May 2, 2013
Dear ambambamb,

Thank you very much for your great comment and recommendations, we look forward welcoming you back in the nearest future.

Best regards,

Jenny Yang
E-commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 30, 2013

We arrived from the airport by taxi arranged by some sort of agency whose staff spoke fluent English. It might have been cheaper if we had gone directly to the taxi, but at least we knew how much it would cost from the start. The hotel is located very near the main Shanghai railway station. You can travel round the city on the open top “Hop on, Hop off” buses. There are many varied restaurants nearby. The price of the room included an excellent breakfast where every type of food imaginable was available! The city contains many public parks and squares. Some of them contain sculptures. There is a boat trip available along the river with drinks and snacks included in the cost of the ticket. The terrain is mostly flat so the city is easy to walk round. Most street names are in English as well as Chinese and we always felt reasonably safe, even in the dark. The hotel staff are all friendly and helpful and there is even a small library near the reception area. We travelled in the early hours of the morning back to the airport by taxi, arranged for us by the hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this review, May 1, 2013
Dear Ray W,


We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Zhongya. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.


Best regards,



Jenny Yang
E-commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, California
Level Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 30, 2013

We stayed here for three nights at the end of our tour. The hotel was nice, our room was clean, but just ok. The breakfast was included, and it too was just ok.. The hotel was part of several hotels in the same area, so it was nice to have a couple of choices and the grounds were well kept up. I think this hotel could use a "Mini FaceLift"....Thats all I'm sayin'!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank baileybird51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this review, May 1, 2013
Dear baileybird51,

Thank you very much for your great comment and recommendations, we look forward welcoming you back in the nearest future.

Best regards,

Jenny Yang
E-commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perpignan, France
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 30, 2013

One of the best hotel where we have been in China.
The location is very enjoyable.
Decoration wonderful.
Very good breakfast but one of the staff didn't washed the dish : he has just wiped it and put it with the clean dish.... Nevertheless, bedrooms very clean.
Concierge very nice and helpful. he speaks a very good english.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Perpi66000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this review, May 1, 2013
Dear Perpi66000,

Thank you for your choose the GRAND MERCURE Shanghai Zhongya hotel. During stay the inconvenience to you and we apologize. The same time, we attach great importance to your comments, and have asked the relevant departments (F&B) to strengthen the training and management of its staff, and have the opportunity to offer a better service for you in the near future. Look forward to your stay again.


Best regards,

Jenny Yang
E-commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 28, 2013

Location is good but dinner Buffet food and service all so bad
Not worth to pay the price to eat the dinner Buffet.
Breakfast food did not change it, we stay they 3 + 2 days and almost same.
Too many Mosquito at First floor Bar, special at the night time.
Location is good.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank NZLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this review, May 1, 2013
Dear NZLE,

Thank you for your choose the GRAND MERCURE Shanghai Zhongya hotel. During stay the inconvenience to you and we apologize. The same time, we attach great importance to your comments, and have asked the relevant departments to strengthen the training and management of its staff, and have the opportunity to offer a better service for you in the near future. Look forward to your stay again.

regards,

Jenny Yang
E-commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
Reviewed April 27, 2013

First time traveller to shanghai from malaysia. Booked a deluxe room, although space is limited but bed is comfortable. Satellite channels and shower temperature consistency could be better. Location was nice as just a few steps away, food outlets are aplenty. Not really a particular friendly visitor hotel as hotel staffs do not greet you when arriving or pass by unlike Hilton hotels where I stayed, even the room cleaners makes you felt at home. But there is one particular person that I would praise, Mr Shean from the concierge was truly nice and helpful. He helped us make a last minute shanghai tour booking and we paid the full tour charges. But unfortunately we had to call off the tour last minute and we were thinking that the deposit was forfeited as we were told before we sign up. We were surprise as he was so kind to help us cancel the tour and gave us our full refund with a big friendly smile. I would recommend visitors from abroad seek kind asistance from him as he is well verse in English and helpful. Pros : nice location, comfortable & affordable. Cons : service & friendliness should buckle up!

Room Tip: Higher floors to avoid noisy cars honking sounds on the street.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jm L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this review, May 1, 2013
Dear Jm L,

Thank you very much for your great comment and recommendations, we look forward welcoming you back in the nearest future.


regards,

Jenny Yang
E-commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Shanghai Jing An

Property: Pullman Shanghai Jing An
Address: No.330 Meiyuan Road, Jing an District, Shanghai 200070, China (Formerly Grand Mercure Shanghai Central)
Location: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Best Value Hotel in Shanghai
#45 Romantic Hotel in Shanghai
#60 Luxury Hotel in Shanghai
#73 Business Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pullman Shanghai Jing An 4.5*
Number of rooms: 288
Official Description (provided by the hotel):
The GRAND MERCURE SHANGHAI CENTRAL is a brand new designer hotel ideally situated in a convenient city center location: guests can enjoy quick access to People's Square, Nanjing Road &the Bund. The hotel is only 12minutesaway fromboth Yu Garden or Xintiandi by taxi; 25 minutesaway from Shanghai Hongqiao Airport and 40 minutesaway from the Shanghai Pudong International Airport. With guest comfort and well-being as its priority, each of its well-appointed rooms & suites is a haven of comfort featuring full length glass windows;37-42 inch LCD TV screen with full laptop connectivity; internet and WIFI access; the finest in bathroom accessories with rainforest shower as well as luxury Pacific Coast bedding with 400 thread-count linen.At the GRAND MERCURE SHANGHAI CENTRAL Dining at both the Chinese and all day dining restaurants will be a delightful culinary experience, while relaxing at the chic lifestyle lounge-bar could well be a 24-hour indulgence.For leisure and entertainment, a range of facilities located on Level 6 includes a gymnasium and chess room.Keeping fit with the gymnasium's latest equipment will be a joy, as guests take in the panoramic view of the city and the natural light by day, and city lights by night.The Spa beckons with 11therapy rooms. Well known for its special spa treatment menus,pamper yourself and rejuvenate your mind and body with oils, aromatherapy or other beauty treatments.For events, meetings, conferences and weddings, a full complement of versatile meeting and banquet facilities include an elegant Ballroom that can cater up to 350 guests, four meeting rooms. A professional team of experts are on hand to tailor every occasion to the guest's requirements. ... more   less 
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Also Known As:
Grand Mercure Shanghai Zhongya Hotel Shanghai

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