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Pullman Shanghai Jing An
Ranked #65 of 5,161 Hotels in Shanghai
Certificate of Excellence
Reviewed February 20, 2013

The stay was generally good, we stayed in the Club room. Service was so-so, staff were not too friendly and helpful.

We had a hard time locating the hotel at first. but once you are there, its fine. lots of shopping, convenient shop and food around. Pretty near to the MRT station, but its a little confusing there.

  • Stayed: December 2012, traveled as a couple
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Thank Colleenlsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this reviewResponded February 28, 2013

Dear Colleenlsw

Thank you for staying with us, and for taking the time to let us know about your stay.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.



sincerely yours

Jenny Yang
E-Commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 - 757 of 1,789 reviews

Reviewed February 18, 2013

despite some deficits with their promotions and "supply chain": Two of my choices from their special wine promotion were not available. I can recall that the same wine wasn't available already in October. Anyway: It is a nice hotel with good value for money.

  • Stayed: February 2013, traveled on business
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Thank Bert512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this reviewResponded February 28, 2013

Dear
Thank you for your choose the GRAND MERCURE Shanghai Zhongya hotel. During stay the inconvenience to you and we apologize.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.


regards

Jenny Yang
E-Commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013 via mobile

This hotel has a great location by the railway/bus station. Stayed in an executive suite on 25th floor and the room was above expectations. Concierge lounge access is well worth the extra money as it is very well equipped with computers, free drinks, and light snacks. Good wifi in the room and lounge, very fast. Only had the breakfast in the restaurant which had a big selection and was good quality. I would certainly stay here again.

  • Stayed: February 2013
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Thank JDM966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this reviewResponded February 28, 2013

Dear JDM966
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Zhongya. It is always a pleasure to receive positive feedback.
I will share your comments with our team. We look forward welcoming you back soon.




regards

Jenny Yang
E-Commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

The hotel location can't be beat. Right near the railway station, metro entrance outside hotel lobby, buses, taxis for transportation. Lots of restaurants nearby.
We traveled from the airport by bus. The hotel entrance is about a three-minute walk from the bus stop, across the street from the railway station.
The receptionist saw us coming and knew who we were before got to the desk and had our reservation all ready.
The bell hop was very helpful in getting all our luggage (and we had a lot!) to our rooms.
The rooms were very nice, the bed was very comfortable, and we enjoyed our stay very much.
We didn't use the restaurants or bars so we can't comment on them. The lobby was very attractive.
The concierge service was very good. They arranged taxis when we needed them, gave directions to places we wanted to go, and were overall very helpful.
The only drawback for me was that the wifi only worked in the lobby. However, that was no big deal.
The room service was good and we appreciated the fresh bottles of drinking water provided every day. We didn't use any drinks that were provided in the rooms because they were quite pricey compared to what we could get at nearby shops.

  • Stayed: January 2013, traveled with family
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1  Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this reviewResponded February 26, 2013

dear Bob E

thank you for your great comment and recommendations, we look forward welcoming you back soon

regards

Jenny Yang
E-Commerce Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013

This hotel is well located and a good value. Room quality and appointments are good. Room is not overly large, but well equipped. Breakfast offerings were quite a disappointment - best to wait until the Starbucks across the street opens later in the morning. I would stay here on future trips.

  • Stayed: February 2013, traveled on business
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Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at Pullman Shanghai Jing An, responded to this reviewResponded February 26, 2013

Dear Jason C

thank you for staying with us, and for taking the time to let us know about your stay. I have instructed our Director of Food and Beverage to urgently review our breakfast offering to ensure that both quality and variety are provided each and every morning for all our guest

sincerely yours

Jenny Yang
E-Commerce Manager

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Reviewed January 24, 2013

  • Stayed: January 2013, traveled solo
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Thank Hailiang
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Thibaud G, Manager at Pullman Shanghai Jing An, responded to this reviewResponded February 7, 2013

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Reviewed January 24, 2013

Our stay in the Grand Mercure Shanghai Zhongya hotel received warm service. The location was on 5 minutes walk to the Shanghai Station where we took subway and the high speed train for in town and intercity transit. The restraurant was fatastic and we tasted delicious food and beverages. The rooms were clean, quiet and spacious and we had very satified sleep.

Room Tip: Higher floors can have a bird's eye view of the surrounding and less A/C unit noise
See more room tips
  • Stayed: December 2012, traveled on business
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1  Thank LSHHongKong_China
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thibaud G, Manager at Pullman Shanghai Jing An, responded to this reviewResponded January 29, 2013

dear LSHHongKong_China

thank you very much for staying with us, we are delighted that you enjoyed your stay and thank you very much for your great comments and recommendations which I am sure will serve as an encouragement to our team as we strive to provide a superior experience to each and every of our guest.

sincerely yours,

Thibaud Geffroy
Director of Operations

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Additional Information about Pullman Shanghai Jing An

Address: No.330 Meiyuan Road, Jing an District, Shanghai 200070, China (Formerly Grand Mercure Shanghai Central)
Location: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Best Value Hotel in Shanghai
#45 Romantic Hotel in Shanghai
#63 Luxury Hotel in Shanghai
#73 Business Hotel in Shanghai
Price Range: $79 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Shanghai Jing An 4.5*
Number of rooms: 288
Official Description (provided by the hotel):
Close to the Suzhou Creek, with easy access to commercial, shopping, entertainment and sightseeing hubs, the hotel is only a 3 minutes’ walk to the railway station and main metro lines, 25 minutes away from Shanghai Hong Qiao Hub and 40 minutes away from the Shanghai Pu Dong International Airport ... more   less 
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Also Known As:
Grand Mercure Shanghai Zhongya Hotel Shanghai

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