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“Good and Clean Hotel”

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Pullman Shanghai Jing An
Ranked #60 of 5,059 Hotels in Shanghai
Certificate of Excellence
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Good and Clean Hotel”
Reviewed January 7, 2013

The hotel was clean and the beds were very comfortable. The staff and the house keeping were very helpful. Very near the metro station, so it was very convenient to travel from one place to the other.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank daughters12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thibaud G, Manager at Pullman Shanghai Jing An, responded to this review, January 11, 2013
dear daughters12

thank you very much for your great review and recommendations

sincerely yours

Thibaud Geffroy
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,686 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Chorleywood, United Kingdom
Level Contributor
147 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed January 1, 2013

I stayed here for 2 nights. The room was very well appointed (see photo) and had a view of other buildings and the busy road - better to view at night. The breakfast was amazing - so much choice, and spread all round the restaurant area. I particularly liked the fruit juice in individual bottles. The hotel has a large lobby and bar area. Location wise, although not the greatest area in the immediate vicinity, it is ideally located for the train into downtown Shanghai - which is literally adjacent to the hotel! This takes you to the main part of Shanghai, on the river, and also, without changing trains, to Circus World.

If you don't mind being a few stops on the train from the main part of Shanghai, I would definitely consider staying here.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank happytime19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thibaud G, Manager at Pullman Shanghai Jing An, responded to this review, January 5, 2013
Dear happytime19

thank you very much for your great comments and recommendations, we are delighted that you enjoyed your stay with us and look forward welcoming you back soon

regards

Thibaud Geffroy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yangshuo County, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 30, 2012

We actually had a really nice stay at this hotel but mostly down to the fact we got upgraded to the executive suite which is amazing!!! But even that was compensation for poor organisation at checkout and the receptionists not understanding our booking which caused a bit of a hassle and in general the receptionists and hosts were quite unpleasant but in my opinion it was fairly minor and paired with the amazing room and benefits of being executive it wasn't a problem, ....what really took the biscuit and shocked me beyond belief was the actions of the concierge!

We understood we could book train tickets through them and prior to speaking to them I had looked online at the available trains to our destination. However straight away we were told they were sold out, the concierge manager barely looking online, he then proceeded to almost force us to buy a plane ticket instead which was almost 10 times the price of the train. Everytime we asked about the train we were told that all trains on that day were sold out and that we "should" get the plane.

We went away to think up a plan and looking online again it was saying seats available, I pressed them and they would persist they were right, my website was wrong and then a busboy told me he had personally gone to the ticket office across the road and checked and was told they were sold out.

Incredibly suspicious I went to the ticket office and within two minutes had bought two tickets out of a choice of many seats for the train in question! The train wasn't even half full!

After confronting them they had the cheek to say that "that's how china works" sometimes at the booking office they'll sell you sometimes not which makes no sense whatsoever and judging by their sorry embarrassed looks I knew they were lying. I have no idea why they were lying to me like that, maybe they get commission on higher purchases or maybe they were plain lazy but with a hotel so prestigious and well known I don't expect to be played as if it was back alley tourist agency or something. Just keep a heads up they'll try sponge you for money! Otherwise great place :)

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank award833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thibaud G, Manager at Pullman Shanghai Jing An, responded to this review, January 6, 2013
Dear award833,

thank you very much for bringing this issue to our attention, following a throughout investigation on the matter it appear that our concierge gave misleading informations on flight and train ticket availability.

Our Chief Concierge has been instructed to implement all necessary corrective actions to ensure that all our team members are focusing on giving clear and precise information on tourist attraction and other arrangement our guest may need during their stay as well as assisting all our guest in a professional, courteous and flexible manner.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Thibaud Geffroy
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
3 reviews
3 hotel reviews
Reviewed December 29, 2012

The location is just near subway and train station. Quite convenient. I like the hotel service which is warm and professional. Breakfast is good and have many choices. The atmosphere is room and lobby are very nice. But one thing I am not satisfied: the room do not have Wi-Fi.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacky827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thibaud G, Manager at Pullman Shanghai Jing An, responded to this review, January 3, 2013
dear jacky827

thank you very much for your great comment and recommendation. We are still working on our wireless coverage plan and are currently offering complimentary wifi service on our executive floors and will gradually ensure that the entire hotel is covered by end of June 2013

regards

thibaud geffroy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
80 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 29, 2012

Nice and very comfort room. Strategic location direct tunnel to Sanghai MRT/subway. The concierges are friendly when they help me to find ticket of highspeed train and flight. Their English are good enough. Option to have breakfast or not, and there are some fastfood resto sorroundings. I like a free tai-chi exercise training in the lobby

Room Tip: higher is better, especially to see townscape of Shanghai
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Risfan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thibaud G, Manager at Pullman Shanghai Jing An, responded to this review, January 3, 2013
dear Risfan M

thank you very much for your great review which I am sure will serve as an encouragement to our team as we strive to deliver service excellence to each and every of our guest

regards

Thibaud Geffroy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Shanghai Jing An

Property: Pullman Shanghai Jing An
Address: No.330 Meiyuan Road, Jing an District, Shanghai 200070, China (Formerly Grand Mercure Shanghai Central)
Location: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Best Value Hotel in Shanghai
#45 Romantic Hotel in Shanghai
#60 Luxury Hotel in Shanghai
#73 Business Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pullman Shanghai Jing An 4.5*
Number of rooms: 288
Official Description (provided by the hotel):
The GRAND MERCURE SHANGHAI CENTRAL is a brand new designer hotel ideally situated in a convenient city center location: guests can enjoy quick access to People's Square, Nanjing Road &the Bund. The hotel is only 12minutesaway fromboth Yu Garden or Xintiandi by taxi; 25 minutesaway from Shanghai Hongqiao Airport and 40 minutesaway from the Shanghai Pudong International Airport. With guest comfort and well-being as its priority, each of its well-appointed rooms & suites is a haven of comfort featuring full length glass windows;37-42 inch LCD TV screen with full laptop connectivity; internet and WIFI access; the finest in bathroom accessories with rainforest shower as well as luxury Pacific Coast bedding with 400 thread-count linen.At the GRAND MERCURE SHANGHAI CENTRAL Dining at both the Chinese and all day dining restaurants will be a delightful culinary experience, while relaxing at the chic lifestyle lounge-bar could well be a 24-hour indulgence.For leisure and entertainment, a range of facilities located on Level 6 includes a gymnasium and chess room.Keeping fit with the gymnasium's latest equipment will be a joy, as guests take in the panoramic view of the city and the natural light by day, and city lights by night.The Spa beckons with 11therapy rooms. Well known for its special spa treatment menus,pamper yourself and rejuvenate your mind and body with oils, aromatherapy or other beauty treatments.For events, meetings, conferences and weddings, a full complement of versatile meeting and banquet facilities include an elegant Ballroom that can cater up to 350 guests, four meeting rooms. A professional team of experts are on hand to tailor every occasion to the guest's requirements. ... more   less 
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Also Known As:
Grand Mercure Shanghai Zhongya Hotel Shanghai

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