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The Ritz-Carlton Shanghai, Pudong
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Reviews (1,859)
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1,027 - 1,032 of 1,859 reviews
Reviewed December 1, 2013

This is the worst hotel that I've ever stayed with .. book a non smoking executive deluxe 270 degrees view suite cost more than $1200 , but when check in they offered a stinky smoking room .. finally asked them to change it but on lower floor.
Very bad service from the executive lounge .. you have to find them from the front desk …
Before left .. I purchased 2 sets of bed sets for gifts ( linen .pillow act .. ) cost like $5000 but when I got the parcels .. I was shocked .. they did not even pack it .. they just threw everything into 2 dirty messy boxes and sent it to me .. had to call them many times and they relayed to couple different persons but could not get a satisfied solution ….

  • Stayed: October 2013, traveled on business
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14  Thank Henry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

With an excellent location, this hotel has much to offer. Service is fantastic, since you get to the reception on the 52 floor until you depart. The most important thing: Rooms are absolutely well decorated, new, with a great smell, fabulous bathroom, high quality towels, the bed is fantastic and you have a great sleep after a hard day of work. The SPA is very good. Breakfast is very good as well including western and eastern selections. Had the opportunity of having dinner at the "Scena" Italian restaurant, great risotto, a good stop if you want to vary... View of the city from the restaurant and the rooms is amazing,

  • Stayed: November 2013, traveled on business
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Thank Jose P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

Ritz defines the luxury brand. I have stayed in this hotel twice now and it never disappoints.

The rooms are large and well appointed. The bed is comfortable without being overly soft. There are tons of soft towels and beautiful microfiber robes (so much better than toweling). The bathroom has every possible amenity.

The service in the hotel is excellent with the staff attending to your well being. If ever in doubt as to where something is within the hotel, the staff will not only give directions but actually accompany you to wherever you need to go.

I have eaten in three of the restaurants. The lounge on the top floor has great sushi and a wonderful view of the city. The Italian restaurant has excellent food and wine authentically prepared. The lobby lounge is a good place for a business conversation , glass of wine and light lunch.

The location in Pudong is excellent for shopping and business.

All in all one of the top hotels in Shanghai or anywhere.

  • Stayed: July 2013, traveled on business
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Thank jetlife2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2013

We recently spent four nights at this hotel during a two-week trip to China and it did not disappoint. The hotel is located in the shiny new Pudong part of town, which is best described as an extensive collection of lit-up high-rises with all the modern touches of a big metropolis.

We stayed in a Deluxe Room, which is the entry-level room at this property. The room was very nicely appointed, with a very comfortable King Bed, electronic shades, and a huge bathroom with a heavenly soaking tub. The bath toiletries were Asprey as in most Ritz-Carltons in Asia and were replenished daily without exception. The room also had a nice seating area, with a couch and a work desk and chair. You can tell the hotel is fairly new as the condition of the furniture and decor was impeccable.

When we arrived, all the reception employees were busy checking in other guests. However, in less than a minute, a staff member collected us and took us to the Club Lounge to be checked in without further wait. The check-in process was quick and smooth, and we were given the exact room that we reserved, King Non-Smoking. While we were disappointed that no upgrade was provided even though I am Gold with the Ritz-Carlton Rewards program, the entry level room and view was so comfortable that it really did not matter at the end of the day.

The hotel is connected to a very nice, high-end shopping mall with practically any store and restaurant type you could desire. It is also located a very short walk to the metro station and dozens of other shops and restaurants, including a Starbucks Coffee in case you need a fix! The Oriental Pearl Tower is right near by, as are the Shanghai World Financial Center (with a fantastic view of the city from its observation floor), the Jin Mao Tower, and the in-progress Shanghai Tower (which will be the second tallest building in the world upon completion).

Finally, as a westerner, it was very nice to return to the hotel and the Pudong side of Shanghai at night and not have to run the gauntlet of folks offering up "lady massages," tea, or other assorted touristy products (which is very prevalent on The Bund and Nanjing East Street).

Overall, our stay was very nice and we would definitely consider staying here the next time we return to Shanghai.

  • Stayed: October 2013, traveled as a couple
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4  Thank ChicagoVuitton75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

Stayed at the Ritz-Carlton for two days on business. Extremely sumptuous and well appointed, although quite expensive in comparitive terms. The location could not be better. Food was generally good (although dinner was better than breakfast, as is usually the case in the PRC). My main gripe was with the WiFi security system. Although the WiFi was free, and fast, the security system was fiendishly difficult to navigate on a PDA or iPad (although I got through on my laptop). Maybe it was just me, but I have stayed in a lot of business hotels and never had so much difficulty on other secure systems. Overall though, very pleased and would happily stay again, although probably a bit expensive if I was making a personal trip rather than a business trip.

  • Stayed: November 2013, traveled on business
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Thank Rhone_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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