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Hotel Indigo Shanghai on the Bund
Ranked #25 of 5,161 Hotels in Shanghai
Certificate of Excellence
Reviewed November 20, 2012

Really liked this ultra modern design hotel. My room and bathroom were tasteful designed and furnished with a large super-comfy bed. The breakfast choice was excellent and of a very good quality. Staff were friendly and helpful. There's a pool and gym if you feel so inclined. Finally, the location was great - about a 15 minute walk to Nanjing Road in one direction and Yuyuan Garden in the other. My favourite area of Shanghai was probably the Old French Concession. Would definitely stay here again.

  • Stayed: November 2012, traveled on business
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2  Thank Blankko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 11, 2012

We stayed here for a vacation trip. The hotel is just beautiful. Modern, with a traditional touch. The breakfast buffet was outstanding and the views of the huangpo river were breathtaking. A little further from the bund than some other hotels, but easy walking distance.

Stayed: October 2012, traveled as a couple
2  Thank David1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce_au, General Manager at Hotel Indigo Shanghai on the Bund, responded to this reviewResponded November 15, 2012

Hi David1003,

Your review was well received by the Indigo team.
We really appreciate both your positive comments and your patronage.

very best from Shanghai

Bruce

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Reviewed November 10, 2012

Just returned from a three-night stay at the Indigo. This boutique hotel is located on the Bund with a stunning view on the river and the Pudong skyline. Location is fine, close (20+ min. walk) to where you'll likely go out: Peace Hotel / M on the Bund / Mr & Mrs Bund / Bar rouge. The hotel design is a big positive and rooms are decorated with taste in a NYC-loft-meets-traditional-China style. Where else would you take so many pictures of your hotel room? Positives (+): Service, breakfast buffet (Illy espresso please), bathroom with Toto toilets and rain shower, very clean rooms, once again stunning view, nice bar on the 30th floor, small swimming pool. On the less positive sides: Too firm, giant pillows (smaller, softer would be preferred); yes Wi-Fi is free but slow and some indispensable international websites are blocked; You keep missing the elevator as it lacks a 'dong'; Air-conditioning did not work properly (room too cold); finally staff added me to InterContinental's Priority Club Rewards scheme without asking me (thank you for the spam). Bottomline, this is a very good hotel in Shanghai, not too expensive, but more for leisure than business.

  • Stayed: November 2012, traveled on business
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1  Thank Voyageur3012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

What more can one say that hasnt been said in reviews before.
Right from the start, the lobby was unusual and very attractive with lots of modern and retro artefacts. We were made most welcome by the lobby staff.
The suite gave us a river view across to Pudong - well worth the extra expense. The compfortable bed and interesting furnishings added to our delight. The bathroom was modern with a bath in the window, a separate rain shower cubicle and an amazing wc - heated seat and unusual but efficient electronic controls!!
We ate in both restaurants. The Char was delicious for special occasions. The restaurant on the 6th floor was well managed by the French maitre d' and was more reasonably priced. Julie has done a first class job as the chief chef.
The service throughout was excellent and friendly.
We found the location to be great within easy walking distance to shopping and ferry to Pudong.
Well done to everyone.
We will certainly come back.

Room Tip: Ask for a suite with a river view - we stayed in 1701 - brilliant.
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  • Stayed: October 2012, traveled as a couple
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1  Thank Barry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

I do not normally review hotels I have stayed at (whether +ve or –ve experiences). However, reflecting on hotels I have stayed at over the past 12 months, I find that the impression I had of the Hotel Indigo Shanghai on the Bund was outstanding. It is the best Boutique Hotel I have stayed at for a long time.

The Hotel opened in 2010, but it was a bit too expensive for me on business travel to Shanghai. On this trip I was travelling together with my wife and we stopped in Shanghai for two nights for Chinese Valentine’s Day (August 23).

Most people on TripAdvisor have mentioned the great views that are indeed a wonderful feature of the Hotel. The Hotel is very close to the Huangpu River (on the bank) and from our river view room on the 15th floor we had excellent views up and down the river and straight across to the skyscrapers in the Financial District and Pudong area skyline.

We really enjoyed the unusual/unique décor of the hotel and the room. We spent the first 30 minutes or more looking at everything and taking photos of the room. There were many features you would expect:– 24 hour room service dining, large bed, separate bathroom, shower room (Rain Shower) and toilet, free high speed Wi-Fi that works well, plenty of conveniently located power outlets, large desk, satellite TV and the staff in reception, restaurants and bars were friendly, had a good level of training and spoke good English. Room size was very comfortable and had a bit of a small apartment feel. The bathroom facilities and oversized shower area with floor to ceiling views out across the river was a standout. My wife loved the room and the beautiful Shanghai decorations and artefacts. The hotel itself has plenty of interesting artwork and many people enjoyed the reception area.

Hotel facilities:- We used and enjoyed the 6th floor which had a range of offerings from great coffee and refreshments with a Café menu, to breakfast, lunch and dinner options, or areas to simply relax. The swimming pool on the 7th floor was a good size to actually swim and to watch the “river traffic”. The rooftop bar was really worth a sunset and/or early evening cocktail, although the cocktails were a bit disappointing and seemed very low strength alcohol. Again amazing views. The Char Restaurant had a pleasant atmosphere, very attentive and well trained service staff, reasonably good food and a good wine list. Unfortunately we found the Char generally too expensive for what it offered. The 6th floor was more reasonably priced.

Transportation appeared to be more of a problem than on the Pudong side of the river. Taxis were hard to find around peak hour and depending on the time of day taxis were reluctant to take you back to the hotel from the Pudong side of the river.

Overall it is the best Boutique Hotel I have stayed at for a long time, not unreasonably priced and well worth the additional cost for the executive level river view.

Room Tip: Higher floors with river view worth the extra cost.
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  • Stayed: August 2012, traveled as a couple
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3  Thank Thirdwind_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

This hotel is very tastefully decorated and feels luxurious. Although it is large it still has a boutique feel to it. The rooms are well equipped and tastefully styled.
The bar is possibly the best view of the shanghai skyline and the bund at night and is a very comfortable and relaxed space. Prices in the bar were 80 RMB for entry level red wine (Shiraz) and about 20 RMB for soda water. A small selection of snacks are available to order if you a a little hungry. We found the service to be good and the staff were respectful.
We have not visited the restaurant yet but we know it is highly regarded and has equally excellent views over the city.
Without any doubt this is a beautiful hotel.
What lets the hotel down is the poor service in reception, as this is possibly the most important department in the hotel this is a serious flaw. When I arrived at reception to check in I approached with a smile and said hello, the reply was 'passport'! For a moment I thought I had been transported back in time to nazi Germany. This was not a great start. Fortunately once I was identified as a platinum loyalty card holder the mood changed and I was bid 'Welcome to our Hotel'.
There is no concierge to speak of and the staff on duty have very little English. The reception staff are little or no help in arranging anything at all, even a taxi is easier to direct yourself. If you choose this hotel be prepared to be on your own without any useful help with languages, reservations or excursions. Having travelled from Beijing where the staff were excellent and had much better language skills I have to admit I am surprised. I expected better.

Room Tip: River view rooms are at a premium but worth it for the view.
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  • Stayed: November 2012, traveled as a couple
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1  Thank Skilled_Chef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce_au, General Manager at Hotel Indigo Shanghai on the Bund, responded to this reviewResponded November 15, 2012

Hi Skilled_Chef,

Many thanks for your feedback.

We take constructive feedback seriously and your comments about the hosts at our front desk have been discussed in a number of our internal meetings.
All of the front desk team speak English most (but not all) are fluent. The host checking you in was one of our newer team members - we apologize for the communications issues.
As with most international hotels in China we run our own English classes and your experience has been used as a case study to help us improve in guest communication.
I was disappointed to learn of your local information issues. Our hotel is boutique in nature and we train all hosts (both front office and in QUAY our guest lounge) to have excellent local knowledge. In your case this was not evident and we have worked with the team on this.

Thank you again for taking the time to let us know how we can keep improving (something that in great hotels never really finishes)

very best

Bruce

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Reviewed November 7, 2012

This has been the best hotel experience in years. And I have had many... What a fantastic way to enjoy Shanghai. Great location, fantastic breakfast, friendly staff and a spacious, empty swimming pool for myself alone. What more can you ask for.

Room Tip: Obvious, the higher the better and Bund side gives you the best views.
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  • Stayed: November 2012, traveled as a couple
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3  Thank White-House-Algarve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Shanghai on the Bund

Address: No.585 Zhong Shan Dong Er Road, Huangpu, Shanghai 200010, China
Phone Number:
Location: China > Shanghai Region > Shanghai > South Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 5,161 Hotels in Shanghai
Price Range: $199 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Indigo Shanghai on the Bund 4.5*
Number of rooms: 184
Official Description (provided by the hotel):
Hotel Indigo’s first property in Asia Pacific opened its doors in December 2010. Sitting directly on the Huangpu riverfront, Hotel Indigo Shanghai on the Bund assures not only spectacular views of both the historic Bund and dramatic Pudong skylines, but an upscale boutique hotel experience where the focus is on inspired service, fresh and vibrant design reflecting the local neighbourhood, and providing guests with an authentic taste of today’s Shanghai, where old and new converge. Featuring 184 rooms, including 23 suites, each individually designed room at Hotel Indigo Shanghai on the Bund provides all of the creature comforts expected from an upscale boutique property, but they are anything but ordinary. Maximizing the spectacular views and combining traditional and modern Chinese design and bespoke pieces, each room provides an intimate haven and unexpected details – be it the walk in “shell shower” featured in a number of guest bathrooms, the oversized wet room with spectacular views, the reclaimed Shikumen brick feature wall or the hidden refreshment bar with individually designed tea sets. All Guests can enjoy the bund view at the public areas. Attention: The Shanghai Regulations on Smoking Control in Public Places took effect on March 1, 2017. Hotel can’t offer smoking room and smoking has been banned in indoor place. ... more   less 
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