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“Terrible service, but otherwise good”

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Grand Central Hotel Shanghai
Ranked #49 of 5,105 Hotels in Shanghai
Certificate of Excellence
Stockholm, Sweden
Level 6 Contributor
94 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Terrible service, but otherwise good”
Reviewed July 5, 2014

The service at this hotel was TERRIBLE. The concierge was everything but helpful, and the rest of the staff was no better. I have rarely been to a hotel with worse service anywhere in the world.

But everything else was quite good. The location is excellent, the rooms are really spacious, the gym is one of the best I have ever been to. Because of that, I would probably stay here again. But I would try to avoid all contact with the staff!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Resmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandcentralhotelsha, qc at Grand Central Hotel Shanghai, responded to this review, July 17, 2014
Thank you very much for your comments and we do apologize if you feel we let you down. I assure you we take it very seriously. We look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,005 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Shanghai, China
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 1, 2014 via mobile

We had the best service at the hotel, staff was friendly plus could speak English!
Proximity to everything was good as well.
The diner buffet was a feast for a hungry western appetite!
Business or pleasure, I recommend them!
All and all, the best hotel we stayed in while in China.

Stayed July 2014, traveled with friends
Helpful?
Thank Jason V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandcentralhotelsha, qc at Grand Central Hotel Shanghai, responded to this review, July 9, 2014
Dear Guest, Thank you for taking the time to share the comments with us. We are very pleased that the hotel met with your expectations. In particular, we appreciate the feedback regarding our staff. We look forward to welcoming you back to the our hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 30, 2014

The hotel offers good value for the prime location it is in. Very convenient to shopping district and subway lines. The room is spacious and modern. What's lacking is service. I booked a non-smoking room with one bed but they put me into a smoking room with two beds because they ran out of the room I wanted. There was neither apologies or compensation. I didn't even have any idea what difference the costs would have been for the different room types. I will consider staying here again for the location but will always worry they completely disgard my room preference.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V-Y-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandcentralhotelsha, qc at Grand Central Hotel Shanghai, responded to this review, July 9, 2014
Dear Guest, Thank you for your recent stay at our Hotel and taking the time to share your feedback. We understand your disappointment and we sincerely apologize for our service. Thank you for bringing it to our attention and we will take action to improve our service. We hope we will be given an opportunity to change your impression.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 28, 2014

Located in the city center in walking distance to the people's square it has on of the most central locations in the whole of Shanghai. The rooms are excellent. Huge queensized bed, shower bath tube and lots of additional space. The hotel as a whole is very clean and the staff tries it's best to accomadize the wishes of guests. The roomsservice is very fast and efficient. Service as a whole is very good, they even provided us plasters for bruises and got us medicine from the local pharmacy. The only thing i have to complain about this hotel is the concierge service, they were not very friendly and didn't give us clear directions. In particular one concierge when we asked him how to get to the Bund didn't want to give us directions, so he kept on insisting it is to far to walk and we should rather just take a cab. All in all this hotel is really good, if u want to be in a central location in Shanghai.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traveler33333111111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandcentralhotelsha, qc at Grand Central Hotel Shanghai, responded to this review, June 29, 2014
Dear Guest, Thank you for taking the time to share with us what you enjoyed most about your visit. We are very grateful for your encouraging feedback! We look forward to welcoming you back often upon your future stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 22, 2014

Great location - not too far from many business and tourist spots in Puxi. Clean hotel, comfortable bed, most of the staff speak good English, staff is very helpful and courteous. Hotel design is interesting - they have used a lot of old time stuff which looks neat. Other than the out of place ceiling, kind of reminds me of a sci-fi movie set, in the lobby rest all if fine. Breakfast is expensive, so it is better to step out and eat. I chose this hotel as I wanted to experience something Chinese and not a typical global hotel brand. And I did like the experience. Overall a positive experience - if I travel to Shanghai again I will definitely consider this hotel.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ssgoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandcentralhotelsha, qc at Grand Central Hotel Shanghai, responded to this review, June 26, 2014
Dear Guest, Thank you for taking the time to share with us what you enjoyed most about your visit. We are very grateful for your encouraging feedback! We look forward to welcoming you back often upon your future stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 13, 2014

We stayed here 3 nights in June. Next to Nanjing Rd pedestrian mall and shops. Walkable to People's Park and the waterfront they call the Bund in the other directions. Plenty of places to eat on Nanjing Rd esp the smaller streets that runs off it.
Hotel was great overall but pool was only indoor. WiFi was too slow for Facebook but okay for emails. There's one strange policy that they need to review. Our room included free breakfast which was buffet. However the coffee machines on the same table as the tea was not free. Cost Y50. There were no signs indicating this at the machines. You were just given the bill by the staff when you get up to leave.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HC1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandcentralhotelsha, qc at Grand Central Hotel Shanghai, responded to this review, June 18, 2014
Dear Guest, Thank you for taking the time to share the comments with us. We are very pleased that the hotel met with your expectations. In particular, we appreciate the feedback regarding our staff. We look forward to welcoming you back to the our hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandelbachtal, Germany
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 9, 2014

The location is unbeatable. Just a few feet from the Nanjing Road for shopping and sightseeing.
The room was comfortable in room service great. Even the booking was through an agency everything was arranged well including airport pickup.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lothar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandcentralhotelsha, qc at Grand Central Hotel Shanghai, responded to this review, June 18, 2014
Thank you very much for your nice comments that will be shared with the team. We look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Central Hotel Shanghai

Property: Grand Central Hotel Shanghai
Address: No.505 Jiujiang Road, Shanghai 200001, China
Location: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 5,105 Hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Central Hotel Shanghai 4.5*
Number of rooms: 353
Reservation Options:
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