Good location in Shanghai. Massive, clean and comfortable room but poor customer service. Value still OK for now, but suspect that will decline as hotel gets older.
Poor customer service - I checked in at 1130pm. I was told the bedroom that I had booked and paid for was not available. I pointed out that I had paid for room and I was not going to accept a single bed in a noisy room. This went on for 10 mins and eventually Jimmy on the front desk said that I could have the room, but it would be a smoking room. I again said that as unacceptable. Eventually Jimmy found me the non smoking room that I had booked and paid for initially.
Next I walked to the main bar in the lobby and was told that the bar shut 1/2 hour ago and no service was available. I retreated to my room to watch a film. The film system in my room failed to work. Same goes for the free in room wifi. I gave up and went to sleep.More
- Free Wifi
- Free Parking