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All reviewsnanjing roadexcellent locationpeople's squarestar hotelseparate toiletwalking distancegrand lobbypedestrian mallminute walkbreakfast buffetspent nightsconcierge staffpeople's parkrooms are spaciousmetro stopwonderful hotelexecutive floor
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Reviewed December 5, 2011

I stayed here with my sister in October for a girls' weekend. What a phenomenal hotel.
Location: right across the street from Nanjing Road, the walking street. Located maybe about the middle of Nanjing Road as it runs from one end to the other. Easy walk to the Bund from the hotel.

Service: Bellmen all spoke fantastic english. Enough to help us with directions, give us restaurant recommendations, etc. Wireless internet is complimentary but you have to put a deposit down for the service (I think it was about the equivalent of $20 USD). Because we booked through a third party travel vendor we had to pay cash for the deposit. Of course, we forgot to pick it back up when we checked out but were able to have a friend pick it up for us later.

Rooms: Unbelievable. I mean, I've stayed in some nice hotels and would put this one up against any of them. Some people have commented that the rooms seem dated but that wasn't our impression at all. We had a room with two double beds, which were comfortable to American standards. They also offered a pillow menu, which we did not take advantage of. The bathroom was HUGE, all marble, with a separate tub, shower and water closet, and included all sorts of little amenities.

I would absolutely stay here again, either for another girls' weekend or with my family (two young boys).

Room Tip: Don't forget to pick up your wireless internet deposit when you leave!
  • Stayed: October 2011, traveled with friends
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Thank JGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2011

Stayed four days right before thanksgiving and enjoyed it. We had booked a business suite, which wasn't available when we checked in at 11am, so they gave us a huge executive suite at not charge, but without the executive perks. Could easily sleep four, but only one bathroom inside the master bedroom. Location great - right next to east east nanjing road metro junction of 2 and 10 train. Also you can take the 2 train from PVG airport to that stop, go out the number 4 exit and you're a block and a half away from the hotel. You're half a block from the nanjing road pedestrian mall and a park where wu shu, tai chi, fan troupes etc., congregate in the morning. The concierge spoke great english. There's convenience stores on street in back of hotel where you can buy water and tsing tao beers (quart size - 50 cents). The gym opens late - 630, but has at least 8 cardio machines and was always empty - some free weights and machines. Great pool Just one stop away from pudong - oriental pearl tower, and yuyuen garden old town. 5-10 minute walk from peoples square. They let us stay 2 hours late at no charge, due to a later flight. Great deal for the money.

  • Stayed: November 2011
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1  Thank kiki1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

This is accurately a 4.5* hotel. It is not a 5* because the rooms are slightly worn down (not significantly). The hotel has very few king-size rooms on non-smoking floors and tried to up-sell me to an executive room for $40 more a night. The internet was very slow.

That being said, the hotel rooms are large, it is a good location, service was good - including turn down service. The gym was adequate also, although could have used more modern equipment.

Tips: The hotel is next door to another hotel called the "Central Hotel." This can be very confusing. Make sure you go to the "Grand Central" which is the darker building.

Pros: Great location - next to shopping street, 1 min from subway, 10 min from bund, good service, large rooms

Cons: Slightly worn down rooms, internet was slow, very few king size bed rooms on non-smoking floor

  • Stayed: November 2011, traveled solo
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Thank gilp12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2011

When we arrived at the hotel the front desk was not able to confirm our reservation. This despite both a passport and my reservation number from hotels.com. The service person at the desk retried a number of time, including calling hotels.com, without success. OK the problem could have been either with the hotel or at hotels.com. What lost the hotel brownie points was when the front desk service person asked to keep my reservation details so that they could work on the problem and asked me to take a seat in the lounge while she sorted things out. More than forty minutes later …nothing. When I returned to the desk…she was gone and her coworkers were not even certain who I had been dealing with (my bad for not getting her name…but). Fortunately I explained what had occurred to a new front desk person and magically my reservation appeared. Never clear as to what happened.

The room was wonderful and the bed was, frankly, the most comfortable one we slept in while in China. The deluxe room had a large bathroom with both a nice shower, bath and separate WC.

The bad taste around our initial delay was completely removed when we ran into a problem due to an unexpected flight cancelation. The concierge and the front desk were extremely helpful in terms of sorting out what the airline had done and arranging to extend our stay, in the same room, for another day. This was done relatively painlessly and quick and we were very pleased with the hotel (not so much with the airline).

The location is great and the hotel is close to the Bund, People's square and The pedestrian area of the Nanjing road. Recommended

  • Stayed: November 2011, traveled as a couple
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Thank yournamehereCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2011

This is a wonderful hotel. It may not compare to the five stars of the Peace or Waldorf, but very nice. Secure, staff was excellent, breakfast was wonderful. Rooms are very nice with all the amentities needed.

  • Stayed: November 2011, traveled solo
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Thank dockel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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