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“Very pleasant return to Shanghai” 5 of 5 bubbles
Review of InterContinental Shanghai Expo

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InterContinental Shanghai Expo
Ranked #61 of 4,968 Hotels in Shanghai
Certificate of Excellence
Brussels, Belgium
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very pleasant return to Shanghai”
5 of 5 bubbles Reviewed December 2, 2013

Not only the "new" and lively Shanghai was a surprise (my previous visit dated from 2005), but also the IC Shanghai Expo hotel beat all expectations and all my previous experiences!
Wonderful view on the river and the expo and beautiful light shows in the evening.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this review, December 4, 2013
Dear Daniel,
Thank you very much for taking time to share your comments with us regarding your recently stay at InterContinental Shanghai Expo! We are so glad to receive such a good feedback from you. Hope you will come to our hotel again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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686 reviews from our community

Traveler rating
    398
    213
    51
    14
    10
See reviews for
51
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343
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed December 1, 2013

Amenities and service were outstanding. We arrived late and tired. Staff was cordial and most responsive and very service oriented. Excellent food. We enjoyed every moment of our stay and only wish we could have stayed longer!

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this review, December 4, 2013
Dear Paul,
Thank you for choosing our hotel. We would like to extend our most sincere appreciation for your wonderful feedback on your most recent experiences with us! Welcome you come back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narberth, Pennsylvania
Level Contributor
3 reviews
5 of 5 bubbles Reviewed November 27, 2013

The hotel is very classy with friendly service and clean and comfortable accomodations. Front desk attendees, lobby restaurant waiters/waitresses, pool and fitnesss club personnel, concierge - all very helpful, very pleasant and willing to help. The breakfast in the hotel lobby restaurant was excellent, with a large buffet style variety. Hotel location is somewhat remote from the "city type action" - need to take a cab to the other side of the river for shopping, other restaurants and night life. If you want a classy place to stay - this is it.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Keleiviai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this review, December 1, 2013
Dear Keleiviai,
Thank you for staying at InterContinental Shanghai Expo! We are delighted to receive such a great comments from you. We now have the shuttle bus to the nearest subway station to make transportation more convenient for our guests. Thanks again for your recommendation and welcome you to our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 21, 2013

We had a brilliant stay here, it was quite family friendly. we had the suite, enabling us to have the kids in one room and us in the other! All the small details were seen to, the beds were heavenly the bathrooms huge and spacious, the food was fantastic. I enjoyed every moment of our stay! They don't had a kids pool as such, although there are 3 smaller shallow areas which were great for the kids. They have an open out door space and hubby took the kids for a walk on the board walk to watch the boats go up and down the river (my son loved that!) All in all a fabulous experience courteous staff, and easy check in and check out. brilliant, can't wait to go back :)

Room Tip: Suite in a 02 room… they have the BEST bathroom view!
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mcneiceaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this review, November 26, 2013
Thanks you for choosing our hotel and taking time to share your comments with us! We are so glad to hear you did enjoy your stay in our hotel. Thanks again for your recommendation and and look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Ireland
1 review
5 of 5 bubbles Reviewed November 13, 2013

This hotel is one of the best I have ever stayed in.The service was excellent and the room I stayed in was perfect. I travel a lot for business and stay in many hotels but this hotel still managed to really impress me.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this review, November 14, 2013
Thank you for choosing our hotel. I would like to extend my most sincere appreciation for your wonderful feedback on your most recent experiences with us! Welcome you come back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed November 13, 2013

This is a lovely hotel - the rooms are gorgeous with lovely big stone baths and nice big comfortable beds. Such a shame that the service doesn't live up to the grandeur of the building. The food was lovely but I had to get up and wave down waiters when I wanted anything. The staff at reception congregate together and seem more interested in talking to each other than assisting guests. When I was leaving early for the airport two staff stood and watched as I dragged my suitcase across the foyer to breakfast and seated myself. They were still talking when I left to catch a taxi, and I had to go back inside to ask for their assistance in giving the taxi driver instructions regarding the airport terminal. Poor form! I expect more from a hotel of this standard - they could learn a lot from the Shangri La 'experience' of service.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Live2travel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this review, November 14, 2013
Thank you for taking time to share your experience with us! We are so sorry to hear the uncomfortable staying in our hotel. We have already taken action to enhance the guest service. Sincerely welcome you to our hotel again and give us opportunity to show the real standard service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

It is one of the better properties in Shanghai. Although any place in Shanghai is a 45 min drive from the Pudong airport this part of the city is pretty prestine. Overlooking the majestic and bustling Huangpu river the hotel offers a clear 180 degrees view to its guests out of their rooms.

The rooms are well designed, equipped and maintained. Although communication is a subject of its own the hotel staff are warm and friendly. A muffled Ni How is what youll hear if you pass by any house keeping staff or laundry boy.

The spa at the hotel is arguably one of the better ones around. A long flight into Shanghai demands a fitting massage, and we got just that ! The staff at the spa were courteous and warm. After a 60 min deep tissue massage the best place to be is at the bar on the ground floor if not in the pool. We chose the former and drenched our livers in some fine spirits.

A walk around the property provides a view to the majestic views around the property.

Room Tip: River facing should be the best
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nishant089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Public Relations Manager at InterContinental Shanghai Expo, responded to this review, November 12, 2013
Dear Nishant089,
Thank you for staying with us! We are honored to receive such great comments from you. We are happy to share your kind words with our Spa team and look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Shanghai Expo

Property: InterContinental Shanghai Expo
Address: 1188 Xueye Road (Xueye Lu), Shanghai 200125, China
Phone Number:
Location: China > Shanghai Region > Shanghai > World Expo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Shanghai
#29 Family Hotel in Shanghai
#37 Spa Hotel in Shanghai
#61 Luxury Hotel in Shanghai
#144 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Shanghai Expo 4.5*
Number of rooms: 400
Official Description (provided by the hotel):
The new InterContinental Shanghai Expo hotel is the only international luxury hotel in Shanghai located adjacent to the 2010 World Expo site with impressive views of the Expo site, Huangpu River and city skyline. We offer personalized efficient Chinese service. “Better City Better Life” Expo theme is reflected in this lifestyle hotel through, the gardens, health club, historical villas and food & beverage concepts. The hotel is conveniently located to leisure and business areas with easy underground and bridge access around Shanghai. ... more   less 
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Also Known As:
Intercontinental Shanghai Expo Hotel Shanghai

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